Your Housing Group Bewertungen 

Your Housing provided supervised accommodation for my son. From the moment the tenancy started and they were getting rent the property had no gas or electric supply after two weeks still no electric supply. A worker revealed the flat above was constantly blocking the toilet which was flooding my sons flat. There was sewage in the bathroom light fitting and the smell was unbearable and tainted everything that had been put there despite being wrapped up. Yet their staff said they couldn’t smell anything, there was black mould on the ceilings. There was a clean empty flat next door yet they put my son in that hovel. The staff at Lewis Close were unwilling to do anything at all and seemed to think renting a property to a young vulnerable adult without heat or light was perfectly acceptable. They had two months rent for nothing and the rent was probably several hundred a week due to the supported living costs yet at no point was the flat habitable. Your Housing provided in this case the most disgusting uninhabitable property you can imagine and could only say it “passed their inspection” undertaken by themselves obviously!

First of all, moving into this property has been an absolute nightmare! I moved into one of their properties in Warrington on the 5th of Dec 2022 and have literally been without any heating. It was after I paid and got the keys that I was informed that the gas in this property was not turned on and that I needed to call the gas company which I did. I stayed in this property for days without heating until the gas people at A&M came on the 19th of December 2022 to switch it on, after they did, it turned out that the boiler was bad and the person who turned it on didn’t notice that the water pressure was low, so I went back to no heating! I have had to constantly change my work start date to accommodate this repair as they can not let themselves in. I have constantly called both Your housing group and Ashley and McDonough to no avail. A repair man turned up on the 7th of January 2023 and said that some parts needed change and he would order them and come back but he did not come back. Yesterday the 10th of January 2023, another technician came to say that a wrong part had been ordered and he was going to order what is needed and come back this morning to fix it! This is ridiculous! How can a human being be left without heating in this cold? I paid for a property only to be treated like an animal. No help has been rendered so far, no one is taking responsibility, I am only constantly being passed on to other people on the phone to no avail, Please this is a cry for help! Fix my heating before I freeze to death!

I want to discuss important issues about my tenancy. The phone option says the office is closed due to 'system maintenance'. No indication of when it might be open. There is no part of the website about this. The tenancy handbook is not available online - it just says 'error' when I try to access it. All other phone options to find out info (repairs, ant-social-behaviour - in fact, the lot) says there is a 45 minutes wait. Just enough to put people off, eh?
In the very cold snap in December, my boiler broke down: no central heating or hot water. Reported it on Wednesday morning (two phone calls taking 40 minutes each to respond) and was put as 24 hour emergency. (I am disabled aged 81). Got a phone call from engineer on Saturday at 9.20pm. Some chap rang from YHG complaints office rang to make placating noises a couple of weeks later, but what help was that?
YHG has got steadily worse and if they have an email address, it doesn't seem to appear on the website.
What bothers me is that they can continue with their poor service yet there is no-one with the authority to make them toe the line. The Ombudsman will only deal with individual problems after several weeks and only if one one contacts YHG group first - and you can't get through most of the time to do this (see my second sentence). I despair that I am powerless against YHG's apathy.
UPDATE: I note below that YHG want me to contact them. There are now TWO issues with them and they still haven’t contacted me although they have my contact details. This request from them is a red herring to make them look responsive and caring. Dear Clair, YOU ring ME - look up my house details M46 ODY, because you are just as unavailable as ever.
FURTHER UPDATE: Clair has now given me her email address but messages can only be sent via their webpage. This means that a printed record of to whom, when and content of message cannot be made so no evidence in case of disputes or for reference. I believe the letting steam will contact me. Perhaps…

Appointments missed with no contact or explanation, the home hub in my experience is totally ignored, at this moment I'm trying to get through on the phone but told there's a 45 minute wait really disgraceful service.

1 star is way to generous. Trying to log several repairs on the Your Housing hub… utterly useless. Despite setting up my details on the hub, can’t log in. Tried phoning. Waited for nearly one hour, no response, second call almost identical to the first. Third call gave up after 30 minutes. There is clearly a problem with the hub. There is a bigger problem trying to engage with actual human beings. When works / repairs are done always seems to be done on the cheap. New bathroom installed less than 12 months ago - shower doesn’t work, no hot water, unable to regulate radiator thermostats, constant battle with damp & mould, due to poorly insulated walls and previously leaking ceiling. Plaster on living room wall in danger of falling off, another repair previously reported. Some defects I have had to pay out of my own pocket to get the repair fixed. I have left these comments out of frustration, clearly Your Housing needs to work on its lamentable communication skills. I have written previous reviews regarding similar issues. Surveyors , workmen have been and gone, no follow up, no resolution absolutely nothing, a truly awful housing provider.
My contact details should anyone from Your Housing wish to contact me:
Chris Clayton 07894 159677

Two hours wait for emergency to answer, my sons bungalow in warrington is flooded, the kitchen ceiling has come down, water pouring inside and outside, happening now as I type, my son is disabled, I am told someone will come out within 24 Hours,, what a dreadful group you have become, this is an extreme emergency, 24 Hours, you should be ashamed, If this is down to a disused tank in the loft not being drained years ago I will go to the press, shame on your service You should maintain your properties, pipes and plumbing should be checked yearly, no one been in the roof since the property was built, disgusting

What’s with the 24hr emergency then you fail to turn up, damp mould leaking roof, health deteriorating rapid, a full month so far, hole made in ceiling to let the water out! I’m crying uncontrollably, ptsd amongst other issues, COPD? The Press have been let’s see now! I’m no longer begging for jobs to be done that are putting my health in danger!
EDIT….. CONTACT THE WARDEN AT MANY BROOK HOUSE PRESTON PR5 0FD.. NATALIE WHO HAS RUNG FIX 360 (WHO FIX ZERO) TIME OVER! YOU SHOULD BE ASHAMED OF YOURSELVES…. IM LIVING IN A HOME WITH MINUS 2! MY CARE HAS STOPPED DURING THE NIGHT WHEN I NEED IT THE MOST! I HAVE BEEN TREATED LIKE DIRT WHENEVER I HAVE MANAGED TO GET TO CHAT TO IGNORANT OPERATORS I GIVE UP!! MAKING PEOPLE SUICIDAL!!!!

My experience with your housing has got 100 times worse over the years I have been a tennent with them their customer service is diabolical staff don't answer phone and when they do they fib you off without resolving the issue definitely rate them a big ZERO

Dixons Lettings Halesowen have COMPLETELY failed my trust.
The over all management through themselves to the Landlord/Lady has been ridiculous. 6 days from moving out of the property and i STILL haven't received my deposit back due to 'miscommunication'. I don't believe it to be miscommunication at all. I believe it to be lazyness. They did the inventory on the 25th of November so why was it not sent over the next day? They have misinformed the people who do the inventories and i am now being told it could take another week for the money to come through. Not only has this let me down, but when there was an issue with lighting not working in the property as well as having issues with people breaking in, I was informed by Dixons that i'd have to fund it myself as that is what the landlord/lady had requested. Being a SINGLE female on a ground floor property and having no sense of security. Not only have Dixons let me down, but so has the Landlord/Lady. If it is really this difficult to contact your Landlord/Lady then why purchase the property in the first place?

Bath re-enamelled due to being chipped poor quality of workmanship they came out a second time and it’s worst than the first time, tiles coming away from wall but they wont fix them

I have tried to contact Your Housing Group via the hub that does not allow me to use it as it just keeps saying NO ACTIVE APPLICATIONS, I tried calling the emergency repair phone number but was kept hanging on line while music was playing and after 10 minutes I had to hang up because I could not afford to stay on the line any longer. I have also messaged them on Facebook messenger but I have had no response at all from them. I have put in two complaints now as well. I find their lack of responding to people’s needs and requirements very disappointing, disgusting, disgraceful and disheartening.

I would like to say that I have had many issues with Your Housing Group. However since they have changed the CEO to Jacque Allen I can honestly say the service was second to none. Jacque put my issues into the hands of a lady called Kate Meredith who dealt with every issue I had. The repairs were corrected immediately and left me very impressed. I really feel this is a turning point for Your Housing and hopefully they will give everyone the same service which I have received. Thank you again.

We are waiting for an emergency repair for the boiling with a part being ordered for the second time and still no response. We have also got excessive Mold with an inspector coming out to assess and advising of everything that was needed again still no response. We are going down the route for compensation for the Mold as it is now out of control and after years of dealing with and cleaning this myself i still have no response. After replying to surveys and questionnaires and even a door call questionnaire which I explained every detail we still have no response. We also now have 3 plug sockets that are not working, and I am reluctant to raise a fault as i feel like i won't get a response. Please can someone call me ASAP. Tenancy number - 150023

I would put 0/5 if I could. This company is horrific and should be fined under tenant wellbeing regulations.

They ignore you, respond late, and if you need a repair or compensation they completely leave you in the dark and stop replying. Then they want to constantly charge you more on Service Charge fees because the companies they use "Overspend" every year.

I would highly recommend every person having troubles with Your Housing Group reports them to Housing Ombudsman.

A joke.Waiting for an "emergency" repair(24 hours) for 5 days now....and i'm still gonna wait.In the past,was the same...they couldn't care less.

I have been 3 months without a cooker. I've called 10 times, waiting almost an hour every time and they say they are going to call you back to book an appointment but they never do. I finally got to book a date twice but nobody turned up, leaving me waiting for two full days (days I took off work especially for that). The most useless and disrespectful housing group I have ever dealt with.

Absolutely disgraceful company let me down over and over again.
Promised me that the work on my flat would be completed weeks ago, they haven't even started the work.
Sent them emails which they can't be bothered to reply to it's the worst customer service I have ever experienced.

This is a joke now I've been waiting since Thursday 15 September 2022 for emergency call out for my boiler and its now Sunday after ringing them after 2r hours to say no one has turned up and being told another 24 hours emergency has been raised and so on and now its Sunday still no o e has turned up. Will be making a full complaint about this and I would like some advise into whether I can take this.further

I have been dealing with Alex regarding buying a home in Hartford Cheshire .You can tell he is under considerable pressure and really busy . Nonetheless he has been really helpful snd professional. He is a tremendous asset to the Company.

I have been a tenant over 25 years. During this time I have witnessed the decline of service in all areas. Joiners sent to do the job of an electrician. Workmen who need a 'special ladder'...to change a lightbulb in communal area. Our former cleaners used to carry spares in their vans. They did not need a special ladder.
I live in Manchester. One day our gardeners actually came all the way from Wales...
I have seen scaffolding erected only for the workmen to come the next day and not complete the job because the scaffolding had been erected wrongly. I could go on and on. Who is responsible for giving contracts to companies whose workmen(not all) do not have the skills to complete the repair? Why is there no one person or team, with a knowledge of what is needed to complete a repair. Someone needs to take responsibility.