Your Housing Group Bewertungen 

I am so angry with your housing.The bins are Overflowing agan and agan they make no effort to help Solve the flight tipping. There are rats foxes. Also, the glass in 2 of the doors What have still not been fixed The doors are constantly being broken. Your housing should be ashamed of themselves Making myself And others live like this. I do not feel safe in my own home. I also have expressed this many times And still get the same response, which is nothing. 13 of October 2023 which was my last review And not one of these things that I reviewed last time has been fixed or been sorted, they did empty the bins. But the problem.
Was not solved as they are just as bad the bins are Disgusting

More expensive than private rented property, spend thousands of your own money to make the house livable and then pay more in rent than most private property.

Im a tenant with your housing grove village for two years a suffered with infestation of mice my little boy and daughter became very poorly my housing officer was aware but it fell on deaf ears i put complaint its a long story so cut it short i took it too the housing ombudsman that was a waste of time so much of my belongs were damaged but they were told to pay £200 only morgan sindall are the contractors in October a bathroom was fitted the contractor told me they have just one day to do this job because they had to go to other homes the fitted was really bad i have all my evidence on Friday i had a bad leak its caused a lot of damage again iv put a complaint and i have contacted the local mp its a reckless landlord and contractors

Your housing did a roof repair over a week ago, it was completed in just over 2 hours

Unfortunately the scaffolding is still up at the front and the back, we can't get in and out as easily as we should as we need to be aware of the various poles and mainly the boards that were put down to protect the decking, it is now proving to be a trip hazard and its very slippery out there due to the constant rain. We are unable to clear up the debris that came from the roof, which is now soaking wet and a definite slip hazard until this equipment is taken down. We don't want help to clear it up just an honest answer of when this scaffolding will be removed.

I am constantly being fobbed off on the phone but a very good point is that as this scaffold came from an independent company I have to assume that Your Housing are wasting money on hiring equipment that is sitting idle

Perhaps it will take an accident before this is addressed

I did send and e mail but the response time was 5 days which really is a joke

Edit - I received a call from a Swansea number on Friday and was told they were going to push for the removal of this scaffolding early this week. Its now midweek but no contact, strangely enough the number they called from on Friday now says its an incorrect number

What does it take to get a straight honest answer out of these people

I have been reading lots of reviews on here that talk about complaining via email or phone. The best and most effective way to complain to YHG is by writing and posting tracked delivery. If you are not happy with the Stage 1 complaint process you can escalate to Stage 2 and then if you are still not happy then you can escalate even further to the Housing Ombudsman. This is the Stage of my complaint at the moment regarding my father who had a fire at his Sheltered Housing accommodation owned by YHG. They can not ignore a letter in writing and if you do take it to the Housing Ombudsman you have to have followed the correct complaints procedure AND so do YHG by using the complaint handling code. This is the only way you will move forward and hopefully have your complaints resolved. Don't bother emailing nothing will ever change. My complaint is currently being investigated by the Housing Ombudsman. The housing ombudsman is free and impartial. YHG investigating YHG doesn't work and isn't a fair process therefore nothing ever changes. Please write and take copies.

I have an active ongoing complaint (for 6 months) yet nothing is being done! Absolutely sick of taking days off work for appointments and nobody shows up! I will be charging you for the days off work . You have a cheek to up my rent and for what ? No repairs have been done! and don't even get me started on fix360 quicker you pull the contract from them the better. You have caused nothing but stress and inconvenience

Joke of a company I reported my neighbors in January and the problem as still not been sorted they promise they will phone but it never happens

What does one even say anymore?
Been living in this property for 28 years, no issue from my family or property, spent thousands doing the home up over the years!
Yet this company is downright appalling, the negligence is unreal!
No repair work, fail to log the calls you make, don’t turn up for repair work!
Logged numerous complaints - yet nothing happens! Like do they even care?
Doesn’t look like they know the laws around landlord and tenants and the rights a tenant holds!
Iv wasted so many days off work and no one turns up for repairs! are u gna pay me for not going to work?????
Fix360 is a bunch of cowboys no motivation to even turn up for work!
The only thing to do now is lodge a complaint right at the top and stakeholders! Only way anything will get done!

Disgraceful, no repairs despite over 3 years of complaining of having live electrical wires hanging out into my kitchen. Reported black mould 3 months ago, still nothing been done, all children and myself are now waiting for test results from Drs proving illnesses have been caused by this mould. Have complained numerous times, still nothing done. Time to sue me thinks

There is a continuous banging whirring noise in my mo ther in law flat which has been going on and off for last 12 months. When they last came out 4 different times they tried to say it was all in her head !!!! We actually recorded it to prove it wasn't. After being told numerous times there was nothing wrong they finally fixed it. Then yesterday it started again worse than ever ,again we have vidioed and recored it. We rang up to be told someone coming out urgently!!! Still waiting 24 hours later ,she is almost 91 just out of hospital where she been seriously ill and had to listen to this all day and night it's like torture. Also may I had she had water coming down her living room wall approx 4 weeks ago into her plug socket, again it was urgent again took 3 days to come out saying the electric might trip !! What good is that to a 90year old frail woman who lives alone? Absolutely disgusting how you are treating the elderly fast enough to take the rent and maintenance money but do no maintenance. Would you put your mother through this ??? Doubt it very much. Shame on you the management.

Absolute joke I have been a tenant for 24 years the past year I have nothing but problems from shabby repair work to my home from cowboy builders I waiting for repairs no one shows up serious issues here regarding communication I am not happy but you still take my rent every week

I have tried for more than a month to speak with Believe Housing's Data Protection Team. Each day I telephone but get no return call. I am complaining because I'm being given incorrect info then am being told this isn't on computer, then I'm told by Emergency phone line and workmen that what I was told but which didn't exist really does exit on computers. I am being harassed, alarmed and distressed and today when I asked the call handler if she would be happy if it were her she said she wasn't in that situation and so wouldn't be able to say. Professionally speaking the answer should have been no she wouldn't have been happy to be given incorrect information. The customer may not always be right but the staff should know that an Organisation cannot lie about the information they do, do not or in this case do hold on records somewhere! There are Data Protection Laws to abide by. O out of 100!

I have lived at a place called willow barns in blurton stoke on trent since May 2016.there is a small group of residents who think they own the place .they sit around and moan about lack of events going on,then a few months ago 2 very good friends of mine moved in ,they wanted to make things better for residents by arranging things to do ,this did not go down well with the above small group formentioned who proceeded to discriminate verbally abuse spit at damage the veical of my friends this has carried on now for months, and after pleading with your houseing management time after time they have turned a blind eye ,they have done nothing.this treatment of my dear friend over the months has resulted in her being admitted to hospital because of her mental health.your houseing group have no empathy for residents lives or wellbeing this is evident .please anyone interested in applying to live in willow barns this could be you next time give your houseing a wide berth they are bad news.shame on you your houseing SHAME ON YOU

I have been a tenant with your housing for over 20 years had no problem when it was ting sing when your housing took over omg the worst association ever my issue started 4 years ago damp and mould after 2 years of fighting with solicitors telling them I wasn’t interested in money they sacked me made an excuse I had breeched my contract they are being sued for being fraudulent.they did do me a massive favour though they gave me a bundle which contained data reports from your housing groups own repair reports which showed your housing group and the solicitors where just interested in not having this case in court just wanted to give me £1000 and bodge the property but I refused I wanted my property fixed properly so I went to court your housing group did not turn up the judge failed us just said in your favour here’s x amount off you pop.now YHG want to come back in and bodge the property but I refuse they don’t care no body does so now I am going to go public with all my evidence that I have collected over the 4 years they have left me no choice all they do is lie when I phone up I give my house number an postcode and they hang up I contacted the mp they lied to them I have all emails pictures videos dated as proof I am not letting them away with this anymore I have nothing to lose anymore my marriage has broke down my mental health is bad aswell as my health I am now getting all tenants off the estate together so we can tell are stories and the ones I have heard are heartbreaking just like mine we can put all our evidence together so if you live on fairylane contact me on my email and I will give you my info

From water ingress to heating faults all present for longer than 3 months without any fixes. Anti social behaviour is a real issue with racial slurs being the norm and threats against me and my family. Loud noise and drug parties but complaints being ignored. All began in September 2023 and is still ongoing. Gas engineer supposibly fixes a fault and leaves but nothing has been fixed. After reporting water ingress in September, finally in October after mentioning the intention to get the ombudsman and involved someone shows up to inspect the water ingress on back and front of house. Inspect, no follow ups or anything, chased it up mid December just to be told it's to late now and will have to wait till January, chased again to be told it'll be towards the end of the first week in January. That passes and again nothing, chased again and was hung up on. No call back either, then received a text confirming further dates with only half the job covered. The property is in a state of disrepair with loose bathroom tiles ready to fall off. Explained the situation numerous times, I have Cancer and going through chemo and we have a little lad that just turned 2. All this is ignored. This will now referred to the ombudsman and legal action will be taken.

There’s is no point complaining to the Housing association regarding nuisance from neighbours nothing gets done and they( neighbour) just get away with it. It’s driving me mad all the noise!!! I shouldn’t have to suffer on may own house because of inconsiderate people. You guys need to do better.

My partner is in remission from cancer have a 7yr old in the house no heating or hot water in December YHG are an absolute joke ..... so now I have cancelled my rent direct debit see if they finally do something

Your housing just go from bad to worse, my main electric/consumer box was making crackling sounds and smelling of burn.. so I ring them for them to say it’s not our problem you need to get your own electrician because your shared ownership and it’s past your 12 months… this is a new build and the electrics should have a certificate of safety and should not be burning the RCD breaker!! My house could of gone up in flames over the weekend with me and my young children inside of it, all because someone hasn’t fit the breaker on the box properly which should be covered for 10 years minimum!

Shocking they don't give a toss about people who have a disability. They do the bare minimum, can't read door numbers properly. Can't get hold of housing officer perfectly fine if you tell that you have a mental health issue.never listen when they come round or when you email them . It is not the repairs it is the ones at the top. don't give a toss all you care about is the rent. My husband Is very ill and very lucky to be alive .they do give an appointment to come round through emails and tell you it is tha damp and mold team when it is a building surveyor we need.my husband has just been put on the waiting list for a heart transplant.i have found mold in the bedroom and the housing is trying to deny that we have any . My husband is sleeping in the front room and has been for a year . Can't sleep in the bedroom. Waiting for 6 months so far for a repair still not done and doing everyone's else's on the street repairs and my husband is waiting for LVAD hopefully and then maybe a heart transplant.just because we are not from Liverpool or not born here.they don't read medical evidence when trying to get back on property pool and that we need a 2 bedroom as he does not sleep well he has heart failure and 24 hour montering wait to his social worker from heart and chest writes you another on Monday you will be sorry

Just been looking at some of the review's especially those relating to ASB and nothing seems to have changed. We had years of this and all Wythenshawe Housing Group did was avoid or defend the culprits. The so-called ASB Officer seemed to condone the behaviour and actually encourage it.
Hopefully in time these properties will eventually be placed, once again, under the control and auspices of Manchester City Council. How this Organisation managed a Hat Trick in Awards fascinates me and can only assume they are Mickey Mouse awards.