YouKube Bewertungen 17

DO NOT use this company! It will not honor its work and guarantees.

Had a couple of small issues with a 9 month old office build. After initially saying some nonsense about new/old owners, they agreed they would fix it.

However, they have not returned calls or answered calls in over 6 weeks.

Not something you would expect from a company that sells something for thousands of pounds.

This company is a complete SCAM!!! DO NOT go near...

From design right through to completion they were very professional. Project manager was on the ball throughout resolving any issues that cropped up.

Absolutely unreal. I wanted a place to work from so I didn’t have to pay someone sky high rent in the beauty industry and I wanted more space as renting a chair is very stuffy. It’s stunning and my clients prefer and love it. It’s so modern and chic, the lighting is amazing. The boys working on it were absolutely lovely and hardworking down to the last detail.

5⭐️

I had contacted Youkube as I wanted a garden room to enjoy some peace and tranquillity and I was not disappointed. From the initial contact through to the finished product was extremely hassle free. All the workers who were involved in this project were professional at all times. It is extremely high spec and would have no reservations about recommending this company to my family and friends. Thank you for giving me my place to chill out.

I had been thinking about a garden room for years but never felt it was something I could justify in terms of cost. When lockdown hit last year I thought I’d take the plunge and in august 2020 I eventually took steps to get one installed. Taken me a while to write this review as life’s got in the way but I felt I wanted to write it as Alan and the team did such a good job and were so helpful, amenable to my constant questions and put me at ease. Being a single mum I wanted to know that I was letting reliable and nice people in to my home and garden and from the moment I met Alan I knew he was genuine and would take care of everything.
I had a medium youkube installed and I use it for working and chilling out in the garden.
From start to finish Alan sorted everything, I didn’t have to worry about a thing and he sorted it all out.
I’m so glad I took the plunge and had one installed.

*Read the full review as it is POSITIVE*

In May 2020 there was a company that sold me a YouKube and took my £14500 payment and kept giving me excuse after excuse why they did not deliver my YouKube and in the end became apparent they did not have any intention of supplying the goods.

I found out in November 2020 that YouKube had sold there name only to another company and the agreement was that all existing orders had to be fulfilled by the previous owners.

When it was made clear by Alan Brown to the new owners of YouKube Darren Cardwell and Eddie Black that this had not happened and the previous owners had not honoured the buyout agreement , to my relief I was offered a free YouKube from the new owners at there own cost, they are the only reason that I now 12 months later have got my YouKube being installed and completed at my premises. They ensured the new owners honoured the build of the YouKube that was paid for and for that shows integrity.

Knowing that Alan and his trusted team of workers are looking after my project fills me with confidence in YouKube and in Alan and the workers for potential further projects for myself and my organisation.

The workers in particular Michael, Crab and the others are a joy to have at my home and work very hard and looked after every detail of the build. Even the way Alan is teaching his young apprentice how to place the components is a joy to watch. Master Craftsmen in action!

They respect my home and my family and are respectful to the quality and sensitive nature of the build.

I would recommend in particular Alan and his team to build your YouKube a true bunch of professionals.

Darren and Eddie are also true to their word and honoured the works paid to the former owners who did not honour the works.

I would say for anyone needing a outside space for work or leisure to pick YouKube

I bought a medium sized YouKube. I want to firstly say Alan was great. However, I don't know if I'm just extremely unlucky or if this is normal, but I had a terrible experience overall and was left with a very poor finish.

I was given no initial breakdown on how things would proceed other than the fact works would begin on 19th - however, when I chased on that day to find out what time to expect the workers, I was told that first day was purely for travel not to actually begin working. This was my first growing pain, as I had temporarily moved things into my new house so I could be there for the 19th.

Anywho, without going into too much detail, there was problem after problem, from windows smashing/being the wrong size and being left to wait for an external company for over 8 hours from the original expected time to have it delivered, to the electrics not being wires properly and thus the spotlights not working and so they had to come back to fix.

However, the most frustrating part, and the reason for leaving a 2 star review was that the finish was absolutely horrendous to the point you'd think a novice had done it. There were holes in the wood everywhere, scraps, scuffed paint that's not settled, 0 caulking, and furthermore, once I removed the masking tape (which I was left to do myself) I discovered paint ALL OVER the flooring. So the paint and just dripped through all the masking tape and ruined the floor. I had to literally spend an hour on my hands and knees scrubbing it with wet wipes to get it to look okay.

I've tried reaching out to the directors to get some form of compensation for these issues and terrible end product and was given very sarcastic and condensing responses it felt like - and ultimately any response to compensation was ignored. They offered me a 'special gift' by way of a air purifier but I then discovered that's something they give to every YouKube customer upon completion, so not as an apology.

It's really upsetting and frustrating to have to write this. After forking out 10s of thousands to get this made and having it finished in such a poor way is a shame. It's made me feel nervous and distrust whether the core/important structures of the youkube is done properly, if the workers were unable to do simple glossing/painting properly.

To conclude though, it is a nice looking building from the outside and inside once you look away from all the crap but I would advise researching more thoroughly for other options, or being extremely extensive in chasing, reviewing and ensuring there's no rush on your side if you want to go ahead with youkube. Alan was nice enough to offer to come fix the issues, but he wasn't available until 2 weeks after the building was finished, and I simply did not have the luxury of time to wait around as I needed to get set up and working!

****EDIT:

This is the most crucial bit of info, and I'm saddened by the fact I did not realise this sooner.

First of all, I wrote the about review around 9pm, and a different director emailed me directly speaking profanities and unprofessional jargon about how there was lies in my reviews (simply because I stated their response was condescending - which was my opinion - you can't lie about an opinion), and he said I'm only looking for a some money back (well duhh - I already said about 4 times I wanted monetary compensation which they ignored EVERY time).

Anyway, his response was too disgusting, so I essentially cut him off after saying 'very professional...'. Now I've just come back to TrustPilot and noticed that there were 5 reviews added 1 hour after mine (10-11pm). And conveniently enough, all of those peoples reviews have almost counter arguments to my review, as if a certain director wrote them himself LOL. And what are the chances of 5 people all of a sudden writing reviews in the middle of the night after somebody has just left a bad review...Seems like the companies trying to get their good rating average back up by faking profiles and reviews. But, as I said, do your own due diligence and make your own decision, thanks.

Recently installed a Medium YouKube in my garden area acting as a gym for the family. The whole process from materials delivery to installation was faultless. The 3 staff on site were extremely efficient - the until was fully constructed in 4 days. This is included the fitting of the interior. Would highly recommend YouKube over some of the more expensive alternatives out there ...

Great service under a bit of pressure as I needed the unit finished in time for the second lockdown.

Can't fault Alan and his team in any way.

Great service from Alan for my youkube garden office, easy to deal with, quick and always on time, and the finished product was faultless would definitely recommend

Alan at Glenacre Joinery built a kube for me.
Great job and always appeared on time.

Fantastic customer experience from start to finish . The planning was professional and the finished product was magnificent. They turned my dream into a reality . Would highly recommend

Initial contact was great, guys are really professional and were on hand to answer all my questions throughout the order process. Excited to see the finished article. Nice touch with the branding of the logo. Cheers lads.

I’m absolutely delighted with the service provided by the guys at Youkube. They’re extremely professional and did an excellent job. They disclosed all aspects of the process and left me feeling very satisfied with the finished product. I’ll definitely be passing on praise to my family and friends.

Can’t fault the service at all, top quality professionalism from the outset. Very impressed with the finished product and will definitely be recommending to family and friends!!
Thanks

Great service from start to finish surpassed all my expectations very helpful staff provided all the necessary information and a reasonable price and very happy with the end result would highly recommend

From concept to delivery these guys had their finger on the pulse. Excellent consultation, talked me through the whole process. Understood I was on a tight budget and still managed to deliver me and incredible product. Customer service was second to none felt like I had my own personal problem solver just at the end of the phone
Thanks guys excellent work.