yettel.rs Bewertungen 

Internet usluga je imala učestale i ozbiljne prekide, a problem je trajao više od 15 dana. Više puta sam kontaktirao korisničku podršku i svaki put dobijao obećanja da će problem biti rešen istog dana, ali se situacija nije adekvatno rešila.

Nakon što sam podneo zvaničan prigovor i zatražio raskid ugovora bez penala, dobio sam odgovor da se prigovor odbija jer tehnička služba tokom posete navodno nije pronašla smetnje. To ne menja činjenicu da su prekidi prethodno postojali i da su i dalje prisutni. Nisam povukao prigovor niti je suština mog zahteva bila samo još jedna tehnička intervencija — tražio sam raskid ugovora zbog nezadovoljavajućeg kvaliteta usluge.

Najviše razočaravaju način komunikacije, izostanak konkretnog rešenja i odgovor koji ne rešava suštinu problema. Umesto jasnog objašnjenja i odgovornog pristupa, dobio sam odbijanje prigovora bez zadovoljavajućeg odgovora na zahtev za raskid ugovora.

Zbog svega navedenog, moje iskustvo sa uslugom i korisničkom podrškom je veoma negativno. Ne bih preporučio ovog operatera korisnicima kojima su potrebni pouzdan internet i efikasna podrška.

Lopovska firma, naplacuju koristenje interneta u romingu, a uopste nije koristen, mobilni podaci ugaseni, ali lopovi su zaracunali i poslali racun 🤮🤮

Pushing overpriced and unnecessary packages onto elderly customers, combined with an appalling attitude towards long-standing clients who have always paid their bills on time and have remained loyal for years.

Very bad support, not available for help, can't reach them in any way, you are forwarded to speak with robot instead of real person.

Internet w Serbii ba nawet w samym belgradzie nie dzialał. Unikać za wszelką cenę chyba ze nie szkoda kasy. Kupione esim. Pokazuje ze H+ czyli ze jakiś internet wskoczyłem po wyjsciu z hotelu okazalk sie ze nie dziala. Obsługa klienta tylko na stronach FB itp. Zero telefonu.

When you're buying internet esim, they don't tell you that you won't be able to activate it if you have a Serbian ID only. First of all, I've never seen any provider requiring you to submit your ID or passport for an esim, and then it just declines you when it's local. Of course, it doesn't say anywhere before purchasing and they don't do refunds. Scam

Terrible service and way too expensive.

Moram da izrazim svoje ogromno nezadovoljstvo načinom na koji se Yettel ophodi prema svojim korisnicima. Ovo što se dešava je krajnje bezobrazno i neprihvatljivo.
Imam utisak da Yettel uzima novac od korisnika bez poštovanja ugovornih obaveza i uslova koji su jasno dogovoreni. Kada korisnik potpiše ugovor, očekuje se da ga poštuje — ali očigledno to pravilo ne važi i za Yettel.
Posebno je poražavajuće što korisnik mora da troši svoje vreme i energiju pokušavajući da dokaže ono što već jasno piše u ugovoru. Umesto da preuzmu odgovornost i isprave grešku, korisnika praktično dovode u situaciju da se bori za ono što mu pripada.
Ovakvo ponašanje ostavlja utisak da je cilj naplatiti što više novca, a onda računati na to da korisnik neće imati vremena, volje ili mogućnosti da se bori protiv takve prakse.

Jedna od najlosijih usluga, potpisali smo ugovor i dobili telefone i nisu nam trebali aparati odmah ali smo uzeli u nekom trenutku, kada je istekla ugovoreba obaveza , nisu hteli godinu ipo dana da raskinu ugovor i morali dmo advokate da angazujemo, kupili smo isto i paket 365 Excel ali nismo znali da su oni kupili SBB ljudi , mi nedeljama nismo mogli da se cujemo ni sa kim, samo govorni automati, nije mogao niko da koristi Excel u firmi nedeljama, usluga i korisnicki servis u tako losem stanju da ja nemam reci.Imao sam potrebu da napisem da drugi ljudi vide i da se sklone od njih u sirokom luku, moja topla preporuka ako zele zivot bez stresa!!!

worst internet in serbia never get this, constant packet loss, inconsistent, unprofessional

I am writing this review to express my absolute dissatisfaction with Yettel Serbia. Their network stability is utterly abysmal. In an attempt to resolve the constant connectivity issues, I invested my own capital into purchasing and installing an external antenna. Despite this upgrade, the poor network performance remains unchanged.The frequent infrastructure outages and persistent downtime make it impossible to conduct business or work online. If your professional operations rely on a stable internet connection, Yettel Serbia will actively hinder your productivity. You will consistently miss critical deadlines solely due to their failing infrastructure.Furthermore, their customer support is utterly incompetent. They show zero accountability and fail to provide any viable solutions for their systemic network failures. Yettel Serbia is completely unfit for professional use and should be avoided by anyone requiring reliable telecom services.

Tehnička podrška je katastrofalna, nikada ne odgovaraju mailom, isključivo zovu da ne ostane trag, ne može se dobiti kontakt osobe koja nešto zna ako takve ima. Net: u 2 godine 2 puta 7-10 dana zakupljena IP adresa nedostupna samo sa Yettel optičke adrese, a onda 10 dana nedostupna sa yettel dinamičke adrese preko mobilne mreže!? Osim toga u jednom trenutku su prestali da mi stižu servisni mailovi jednog servisa iz Nemačke, ubeđivali me da nema veze sa njima. Prebacio broj u A1 i servisni SMSovi iz Nemačke ponovo stižu! Dok je bio Telenor bili su najmanje loši, od kako su Yettel, sve gore i gore.

Роминг интернет!
Катастрофалан,потпуно бескористан,платите интернет додатак и он просто не функционише нигде у Европи, техничко правна служба Јеттела ,уколико се жалите,вас криви за лошуминтернет конекцију,разлог је једноставан,Они су забележили саобраћај и то је крај ! Примере кроз агонију без навигације и без апликација које редовно користите и приватно и за потребе послаЈеттел је ПРЕВАРАНСКА фирма,јако лоша услуга а вас у сопственој земљи ,нема ко да заштити ваша законска права!
Толико,изнервират ћу се још више,кад се само сетим свега!

Great experience, everything was fine and as advertised in Yettel Subotica, Shoppy

My experience with Yettel Serbia (CZ) has been very poor. This company clearly exploits the lack of healthy competition in the Serbian telecom market.Compared to other European countries, Serbia only has a handful of providers. Because market competition is so low, there is zero pressure on companies to deliver good service. I suffer from persistent network downtime. It is common to be left completely without an internet connection for hours at a time.To make matters worse, the customer service is awful. When you call the helpdesk to report an outage, they treat you like an idiot. Instead of checking their own network, they talk down to you with basic questions about restarts and SIM cards, assuming you know nothing. Your Alternatives in Serbia ,Since the market is so very very limited, you only have two other main mobile network operators to switch to:A1 Srbija: This is generally the top choice for people leaving Yettel. Their mobile data network has improved significantly, and their customer support is rated as more modern and helpful.MTS (Telekom Srbija): This is the state-owned provider. They have a massive network footprint, but their customer service suffers from heavy bureaucracy and similarly poor ratings.

Najgora banka i bankomat. 600 dinara provizijama za 2000 dinara 24,5€ što je ekvalentno 2840 dinara. Dakle 840 je provizija. Veliki bezobrazluk.

Scamming people

I hereby submit a formal complaint regarding an unauthorized and unlawful billing practice involving Yettel and a third-party company known as CFM, which operates online gaming and gambling-related services.
It has come to my attention that, through the use of Yettel’s mobile internet infrastructure, CFM has obtained and used my mobile phone number without my knowledge or consent, subsequently charging me for services via the Yettel billing system and mobile application.
I state clearly and unequivocally that:
I have never knowingly or voluntarily subscribed to any CFM services.
I have never entered my phone number on any CFM platform.
I have never provided consent, confirmation, or authorization (explicit or implicit) for such services.
I was never informed by Yettel when, how, or on what legal basis such consent was allegedly obtained.
This constitutes a serious breach of personal data protection regulations, including but not limited to GDPR, as well as a failure to ensure transparency and lawful processing of personal data.
As a citizen of the Kingdom of Sweden, I consider this matter a case of fraud and misuse of personal data. If this issue is not resolved immediately — including the termination of all CFM-related charges and a full refund of any amounts charged — I will proceed with legal action and submit a formal complaint directly to Yettel’s headquarters in the Czech Republic, as well as to the relevant European regulatory authorities.
I expect a written explanation detailing:
How and when my phone number was shared with CFM,
On what legal basis my alleged consent was recorded,
Why I was not properly notified of this third-party billing arrangement.

Već nedeljama, SVAKU noć posle ponoći, internet jednostavno umre, zajedno sa TV kanalima. Bukvalno nestane sve — kao da živim u 1999. godini, a ne u 2025. Još gore, “customer service” im je najgori koji sam ikada videla. Ne postoji. Ne javlja se niko, ne odgovaraju, ne rešavaju ništa — samo “molimo sačekajte” i tišina do besvesti.

Plaćam punu cenu za uslugu koju realno imam pola vremena. Užas, sramota i totalno nepoštovanje prema korisnicima. Ako želite nervni slom svake noći i da budete ghost-ovani od sopstvenog provajdera, Yettel je savršen izbor.
Za sve ostale – BEŽITE.

My experience with Yettel Serbia was very disappointing. I asked in advance about the termination process and was told I could cancel anytime. After canceling, they still charged me for another month due to a “30-day notice period” that was never mentioned. Customer service was unhelpful and unclear. Based on my experience, I wouldn’t recommend Yettel—better to avoid them.