Ya'lla Tours USA Bewertungen 

457
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TrustScore 4 von 5

3,8

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Bewertet mit 3 von 5 Sternen

I am on a plane on my way home from Magical Israel Tour, I was shocked to learn that Y’Alla Tours gave my tour to a Consolidated Tour Company without telling me. The van that I was picked up i... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Abominable trip service. VERIFY how trip problems will be addressed in advance. Insurance only compensates direct cost, not trip loss of days or stress. 3 days of a 10 day trip were lost due t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The group we took to Egypt and Jordan in early January for 3 weeks with Ya'lla, and every moment went perfectly. The greatest guides, excellent accommodation, super food, and an overwhelming amount... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

We were overall very happy with our tour of Israel. Our guide did an outstanding job of guiding a very diverse group (multiple countries, ages, and faith) of people through an incredibly complex coun... Mehr ansehen

Unternehmen hat geantwortet

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We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.


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3,8

Gut

TrustScore 4 von 5

457 Bewertungen

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3,8

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Bewertet mit 5 von 5 Sternen

An excellent put together tour of Cuba

An excellent put together tour of Cuba! A trip of a lifetime!

12. Februar 2019
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Antwort von Ya'lla Tours USA

Thank you, Maya! We are honored to have been a part of this trip of a lifetime for you.

Bewertet mit 4 von 5 Sternen

choice of hotels in Havana particularly…

choice of hotels in Havana particularly the Melia Havana was too far out for anybody who was interested in the history and culture of the city and country. A resort hotel where the emphasis is on the swimming pool left something to be desired and it was too far from the center

6. Februar 2019
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Antwort von Ya'lla Tours USA

Thanks for your feedback. We would love to have a hotel option closer to or inside of the Old City of Havana. As of late 2017, the U.S. economic embargo against Cuba does not allow us to deal with any entity owned by the Cuban military. Unfortunately, this includes a long list of hotels in or near the Old City. The few hotels in that area that we are legally able to use fall far below our standards. https://www.npr.org/sections/thetwo-way/2017/11/08/562850877/u-s-bans-americans-from-staying-in-more-than-80-cuban-hotels

Bewertet mit 5 von 5 Sternen

The trip was quite enjoyable. I’d do it again.

The trip was quite enjoyable. I’d do it again. We had a full itinerary everyday with a variety of experiences which kept things interesting. We saw much of Cuba and through the discussions with the local guide and Jane we gained insights into the Cuban culture and history both pre and post revolution. The humanitarian components added another dimension to the trip and were more informative and interesting than I had anticipated.

Enjoyed the Cuban people as well as those on the tour. Food was very good but the restaurants were too generous with quantity. Hotels nice, comfortable and met our needs as was the transportation. There were a couple schedule adjustments (for example a restaurant we were scheduled to eat at had become a bar)but Jane and the local guide learned of this early and quickly came up with a wonderful alternative...never missed a beat.

6. Februar 2019
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Antwort von Ya'lla Tours USA

Thank you, Dave! We really appreciate you taking the time to write such a thorough review of your experience with Ya'lla Tours in Cuba. We would love to work with you again.

Bewertet mit 5 von 5 Sternen

The Ya'lla tour to Cuba was well…

The Ya'lla tour to Cuba was well planned. The tours were interesting and gave us a great deal of information about Cuba past and present. Everyone representing Ya'lla, in particular, Jane, Osmin and Jesus were excellent. We always felt safe and taken care of.
The restaurants, hotels and sightseeing added up to a delightful experience.

6. Februar 2019
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Antwort von Ya'lla Tours USA

Thank you so much, Mary Ann! Your feedback means a lot and we really appreciate you taking the time to write.

Bewertet mit 5 von 5 Sternen

Excellent trip...but would have enjoyed…

Excellent trip...but would have enjoyed a slower pace...maybe an extra day for the excursions! Jane was fabulous as were Ossmin and Jesus. I enjoyed every venue and the food was amazing. Your preplanning was right on but the flexibility of all was appreciated as well! Suggestion...as you had contact info on all of us, and internet was spotty at best...it might have been a relief to families had you contacted them that we were ok after the reports of the tornado in Havana! Just a thought! Thanks for a memorable trip!

5. Februar 2019
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Antwort von Ya'lla Tours USA

Thanks for taking the time to write about your experience in Cuba, Dianne. We really appreciate it! We will keep in mind your suggestion about contacting families. It's a good idea.

Bewertet mit 5 von 5 Sternen

I booked my clients with Ya'lla Tours…

I booked my clients with Ya'lla Tours and they had a fantastic trip. The attention to detail is unmatched, loved their driver and hotel and a fabulous experience all round. They said they would travel with Ya'lla again in a heartbeat.

18. Januar 2019
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Antwort von Ya'lla Tours USA

Thank you, Marcia! We look forward to working with you again.

Bewertet mit 4 von 5 Sternen

TRIP OF A LIFETIME

Overall the trip was very awe inspiring. The archeology is something you will never see again in a lifetime.

First for the pros:
All the hotels were wonderful. The Carlton in Tel Aviv, the U Boutique Kinneret in Tiberias, the Waldorf Astoria in Jerusalem, and the Movenpick in Petra were all exceptional hotels.

The guide in Israel, Jacob and in Jordan the driver Vasam and the guide Dawud "David" were the best. Very patient and full of knowledge. I don't believe that Yalla missed a thing. We saw just about everything.

And then the cons:
A lot of walking. We did know about the walking in Petra but most everywhere else also included much walking especially in Jerusalem when visiting the Via Dolorosa, Way of the Cross to the Church of the Holy Sepulcher. Would be a good idea to let the client know about how much walking is required.

The trip to Bethlehem was not what we expected or were told about. Our driver could not go into the West Bank(we were not aware that we were going to an area of "political tension") so he drove us to the border, another driver picked us up and took us through the heavily guarded border crossing to another guide who gave us the tour of Bethlehem. He then took us back to the driver who in turn took us back to the guarded border and to our original driver.

No one could understand, both guides, why we crossed into Jordan so far north. It took about 2 hours for the Israeli driver to get us there and then it took almost another 6-7 hours to drive south in Jordan to get to Petra only to drive the same distance to get back north on our return. We did stop in Madaba and Mt. Nebo which could have been accomplished on our return, which was another 6- hours. By this I mean we could have crossed further south and then returned at the north. Instead we did a lot of driving. Perhaps better planning.

A couple of suggestions:
When making the itinerary plan for the client to not be rested after a more than 15 hour flight and make the first day a day on their own instead of "jumping" right into an 8:30am pickup to start the tour. Also, there seems to have been a mix-up on where the driver was to meet us on our arrival at the Ben Gurion airport. As it turned out he was in baggage claim not out at the Welcome area. Since we did not have any checked baggage we did not see him nor would we have expected to see him there. It took some phone calls to straighten this all out. Not what you want after a very long flight.

All-in-all I would use Yalla again now that we know what to look for. So I hope both future clients and Yalla can use some of these suggestions to their advantage.

Thanks Yalla for a trip of a lifetime.

14. Januar 2019
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Antwort von Ya'lla Tours USA

Thank you so much for your thorough feedback. We consider all comments from our travelers seriously and make changes to our procedures when appropriate. Based on your comment about the walking in Jerusalem, we have decided to make a note of it in our itineraries, similar to that in our Petra itineraries. Jerusalem's Old City is very compact and walking distances are not a problem for the average traveler. However, it can be pretty dense with people, which makes getting from place to place slow and keeps walkers on their feet longer than the short distances might otherwise require.


Bethlehem is in the West Bank, which is a separate political entity from Israel. Border crossing procedures literally vary from day to day, depending on the security concerns of the moment. You crossed on Christmas Eve, the busiest day of the year to cross, so security was particularly tight. (How exciting, to be in Bethlehem on Christmas Eve!)


We like to use the northern border crossing into Jordan because visas are available on the spot. Jordanian visas must be obtained in advance to cross at the Allenby crossing near Jerusalem, which requires travelers to send passports to a Jordanian consulate months in advance. Also, Allenby is the only crossing where West Bank residents are allowed to cross, which makes it the busiest crossing by far, with unpredictable wait times, sometimes hours. A better plan for you would have been to cross into Jordan in the north and return to Israel at Allenby.


Congratulations for traveling light! It's far more common that our travelers have too much luggage. Apologies for the confusion upon your arrival. Our representative was in the correct place but we realize that our written instructions to you about where to meet him are not as clear as they could be. We will remedy that immediately.


Many thanks again for your thoughtful review.

Bewertet mit 5 von 5 Sternen

My 1st and last guide was so very…

My 1st and last guide was so very helpful with my transport to the
hotel, & from Cairo to Luxor then Cairo back to Dubi. My guides
in Cairo and Luxor were phenomenal, the best of best

12. Januar 2019
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Antwort von Ya'lla Tours USA

Thank you, Marcella! Your feedback really helps us maintain our high standards of service.

Bewertet mit 5 von 5 Sternen

Teri is the BEST!!!

Teri is so awesome to work with! My clients LOVED their trip! They couldn't say enough good things about the guides, accommodations, tours, etc. I highly recommend Yalla Tours!

11. Januar 2019
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Antwort von Ya'lla Tours USA

Thank you so much, Sharon! We appreciate you!!

Bewertet mit 4 von 5 Sternen

Spoke to client when he arrived and he…

Spoke to client when he arrived and he said Albert was there right
on time, he had great time on the tours, Hotel was Great.....

19. Dezember 2018
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Antwort von Ya'lla Tours USA

Thanks for letting us know, Sue. We appreciate your support. Happy holidays to you and yours.

Bewertet mit 5 von 5 Sternen

trip to Jordan and Israel

This was our first experience with Ya’lla and I was very impressed with the company. Everything from the arrival in Tel Aviv to our departure two weeks later came off flawlessly. We had one small incident during the trip but the owner personally responded and did a fantastic job. We had a great experience in both Israel and Jordan but for us the Jordan experience was the best.
I would highly recommend them for other travelers to the area.

19. Dezember 2018
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Antwort von Ya'lla Tours USA

Thank you for taking the time to share something of your experience with Ya'lla Tours, Tim. Feedback from our travelers means everything to us. We hope to work with you again in the future. Happy holidays to you and yours.

Bewertet mit 5 von 5 Sternen

Petra on the fly!

Our trip went off beautifully! Our guide was knowledgeable and more importantly, flexible during our tour. Our accommodations at Petra were first rate. I highly recommend Ya'lla Tours to anyone who wants to experience Jordan up close and personal.

12. Dezember 2018
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Antwort von Ya'lla Tours USA

Thank you, Phil! It was our pleasure to help you see more of Jordan during your visit there.

Bewertet mit 5 von 5 Sternen

Excellent trip

Excellent trip. Guide/tour leader was wonderful, sharing his knowledge of the historical sites as well as their place in the scripture. Highest recommendation!

27. November 2018
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Bewertet mit 5 von 5 Sternen

This was a phenomenal trip!

This was a phenomenal trip!! The hotels, guide, & driver were excellent! Most days were from 8:00 AM-at least 6:00 PM. The first of two hotels was on the Sea of Galilee, so it would have been nice to cut a few days short to enjoy it during daylight. Same with the 2nd hotel in Jerusalem, would have liked to explore the area. Because the days were so long, there really wasn’t time to reflect & enjoy. Rather had to clean up, get to dinner, & think about bedtime. It
was not necessary to have every lunch reflect the local cuisine. Having an extremely knowledgeable tour guide as well as our Pastor along, made for the most amazing trip we have ever experienced. Thank you!

27. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Driver Extraordinaire

We were so fortunate to have the BEST driver possible. Achmed Ziouana took care of us as if we were family. Next best was our experience in Chefchaouen with Fatima and one of us said that the day excursion to Berber village for lunch was her highlight. We were not pleased with service in the Riad El Amine (Fes.), but that was the only difficult spot.

26. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

All details were handled in a…

All details were handled in a professional manner. No errors occurred through multiple transfers (pickups and deliveries). All hotel accomodations were neat and clean with good central locations to expedite local explorations.

26. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I think the planning done by Ya'lla…

I think the planning done by Ya'lla Tours was exceptional! Not only that but our tour guides were excellent!

Thank you for making this trip of a lifetime so memorable!!!

Sincerely,
Carol Potter

24. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Turkey - A magical tour

Our trip to Turkey was last minute, so naturally, my wife and I were thrilled when Ya'lla Tours came back with a proposal to visit Cappadoccia, Izmir, and Ephesus. We were informed of all the contacts and the tour guides/drivers were professional, knowledgeable, and on-time. We were totally scheduled yet with flexibility to do things that appealed to us at the last minute. I would recommend them highly.

Andrew

24. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Our Guide and your company

Our guide gave us a professional and fun tour throughout the time we were together. He made sure he gave us everything we asked for. We had some personal needs that came up and he helped us take care of them.
We will use your company when the need arises
Thank you
ALAN and JEANNE

24. November 2018
Bewertung ohne vorherige Einladung

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