Still haven't received my order that was ordered 1 month ago. Delivery was supposed to be 3 weeks ago. No urgency from customer service.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great price on adventure boots, return policy and quick shipment after order placed. If anything they could work on would be allowing more customer ratings as this is were its easy to find info on pro... Mehr ansehen
Purchased Course Jones Jeans, Cafeman cargo pants, and XLmoto aramid hoodie. Happy with all products. Jean fit excellent. All products give very good value for price. Shipping costs per unit was ch... Mehr ansehen
I was always skeptical about this website, but when I made an order, I changed my mind. Delivery time was good, product price - awesome, product quality - good. Overall I'm glad I found this websi... Mehr ansehen
Unternehmen hat geantwortet
4,1
Gut
368 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The package arrived very fast to…
The package arrived very fast to Croatia. The products were as described - new and perfect. Would recommend 10/10
8. September 2022
Nice helmet 👌
2. September 2022
Amazing team
It’a just amazing to order from so easy and simple and the team is very helpful to talk to
27. August 2022
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Overall good products
Overall good products but the support could be much better and faster.
8. September 2022
Antwort von XLMOTO.COM
Hello,
thank you for rating us.
Your opinion helps us to improve quality of our services and products. This is something we will look into and hopefully it will be improved in the future.
Kindly,
XLMOTO
Not received my purchase for almost a month
They were very fast until i paid my order and after this notting happens. They order is handed to dhl and nothing else. For example my order from China to Europe is almost here. In conclusion, don't purchase from this site, better donate this money to someone in need!
8. September 2022
Antwort von XLMOTO.COM
Hello,
Thank you for your review.
We can see your order has been dispatched by us already and is currently in transit.
Please check the tracking you have received via e-mail.
If there is no update visible from DHL, we kindly ask you to get in touch with our CS Department via e-mail.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Misleading title
The stuff I ordered were in box. It had a big hole. I don't know how something didn't fall off. The title of the item: "Proworks Toolbox 49-X3 Retro Graphics" is misleading. I thought it was a toolbox with retro graphics. They were only stickers without the box. I think that the title is misleading. The other stuff were fine and in good shape regardless of the box that they were packed in.
7. September 2022
Antwort von XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for yourparcel arriving in poor condition caused by transport.
As we would like to look into this, please provide us with pictures of what you have received via e-mail.
We will come back to you as fast as possible.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Very satisfied!
Fast delivery, competitive prices and good quality!
Absolutely satisfied!
19. August 2022
I am an overseas customer
I am an overseas customer, and I asked for an invoice that will comply with FTA agreement. However, your representative refused to issue a proper FTA invoice saying you do not provide such service. It is a hugh drawback to overseas customers. I had to pay about $50 tax when I bought only $160 from XLMOTO. And this is only because XLMOTO didn't want to provide a proper document which is really easy to make.
2. September 2022
Antwort von XLMOTO.COM
Hello,
Thank you for your review.
As we have informed you in our e-mail reply, we are looking into this with the relevant department in order to be able to provide this in future.
If you have any further questions or concerns, we will be happy to assist you via e-mail.
Kind Regards,
XLMOTO
Great shop....Great prices....but slow…
Great shop....Great prices....but slow delivery to Croatia
31. August 2022
Bad Service
I spoke with customer service before buying an exhaust kit, they told me it would fit my motorcycle so I bought it. It was supposed to be delivered within 1 month I waited 2 more weeks after, and told me they were having problems with suppliers, so I asked for a refund but then magically I started to get shipping updates and the kit was sent. After another week I get my item delivered and when my mechanic started the installation it wasn't the correct kit they sold me a 2012/2016 when I was very clear that my motorcylce is a 2021. I ended up spending more money in a custom adapter.
30. August 2022
Antwort von XLMOTO.COM
Hello,
Thank you for your review.
We truly apologise for the inconvenience caused by this.
By looking into our system, we cannot see any contact about the item not fitting as ordered.
Therefore we kindly ask you for a few pictures via e-mail displaying that the item does not fit to your bike, so we can provide you a fast solution with our claims department.
Please kindly provide us also with your order number, when submitting your claim.
If you have any questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO
Good prices
Good prices, I allways wait for cupon and sale. Excelent comunication when I must change item size.
26. August 2022
Big discounts and everything great
Ordered from XLmoto a few times, always everything good, arrived on time. They have big discounts and you can save a lot. Very satisfied with them
23. August 2022
SUPER!
Dear XL Moto Team. This is my second order with you and I am more than happy with your service. FAST delivery and great packaging. THANKS A LOT GUYS !
Regards from the Croatian sea :)
18. August 2022
Everything arrived well packed and…
Everything arrived well packed and super fast, arrived a few days before estimated delivery time! Alsl the items were as described
18. August 2022
So funktioniert Trustpilot
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