YPP Lettings Bewertungen 

I really like living in Q3 Residence and it was great dealing with Jaber!

Q2 residence was very good, and Jaber has been very helpful throughout the process

I loved my time living at YPP and jaber was sooo helpful

I was struggling finding a student accommodation as most of them were full then got in touch with Jaber and he sorted everything out in just 2 days .He’s really helpful and kind and would do his best to help out tenants.in my arrival He offered me coffee and helped me with the luggages taking them up

Amazing apartments in Leeds city centre with cool services in the building. Great start to my life in Leeds!

Emily S works so hard she is a credit to your company! The coffee and cake was amazing in St Albans cafe

I moved into my new flat today. The building is very nice and there’s a cafe which looks good. Emily S was nice and helpful

Just moved in to my new flat and was welcomed with a coffee the lady working in the coffee shop Emily s was very helpful

They steal your deposit. We heard from many others how they deduct hundreds from your deposit, and now they have done the same to us. Charging £176 for cleaning even though we meticulously cleaned the apartment (and all the estate agents said ours was the cleanest as they showed prospective future tenants around).

Don’t rent YPP wellington road properties!

Aside from our lovely maintenance man, YPP have been nothing short of unprofessional and disgraceful, I will list some (not all!) issues below

We were shown the complete wrong house and given the wrong house and the agent lied to us and said she showed us the house we had to live in. She also lied and said that the house was professionally cleaned and painted- if it was they need new painters and cleaners as it was filthy and the walls were covered in blu tack, stains and scuffs that either weren’t painted over or had the wrong colour slapped over them in a pathetic attempt to disguise them. She also lied about replacing broken and missing items- we had to live with broken furniture and no blinds in some rooms. We also had a broken window that they never fixed and in turn we ended up getting broken into.

She also lied when showing tenants around about the state of the house- claiming there was no damp and mould and that any ‘issues’ that we reported we had made up and we were the ones with issues. There was damp everywhere, windows were rotting due to mould and we all developed health problems due to this.

The biggest maintenance issue we had to live with was a pest infestation for 6 months! In this 6 months, we lost lights for a month, water, heating and had several severe leaks due to the pests and them not attending to the issues promptly when we reported them. The house is severely water damaged (they just painted over the stains to hide it), which exacerbated the damp and mould and our health began to deteriorate further. It finally accumulated with one of the pest’s living in our bathroom for a week, which they refused to remove until we threatened legal action.

In this time we had one of their employees come round to attempt to deal with the rodent, however instead of offering a solution, he phoned our other agent and began to mock us and laugh at us. This employee had been round before and would never take us seriously and would mock us, we assume this is because we were all women and just being ‘dramatic’ that we had no water and vermin in our house. We also had one of their engineers tell us that we could live without water for a couple of days and then got angry at us for saying that we can’t actually live without water (who would’ve thought?).

After they sent pest control out to deal with this, they left a dead rodent in our walls that caused us to have a massive fly infestation that they refused to address for weeks.

On top of this, YPP frequently would never pay their bills, leaving us to deal with debt collectors and having to do their jobs for them. Our agents were extremely condescending to us when we tried to raise these issues. They haven’t paid their bills again this month, so if you’re living on Wellington Road, expect bailiffs.

They also never would give notice before coming into the house, or if they did it was often for a completely wrong day. There has been several occasions where we have had people trying to come into our bedrooms and we had no idea what was happening. When we brought this up to them, they would offer a half hearted apology and then proceed to keep doing it. They also told us if we reported maintenance issues that they didn’t have to give us notice as we said we didn’t want to be present. How can we be not present if they’re not telling us when they’re turning up? They also didn’t give us notice if we said we wanted to be present so they’re just blatantly lying.

One instance that they neglected to tell us about was when we were woken up to builders on our roof, who could directly look into our bathroom (no blind or frosted glass) and bedrooms. This made us feel incredibly uncomfortable and unsafe, as they were throwing bricks and glass off the roof and nearly hit us several times, which would’ve most likely killed or seriously hurt us if it hit us. We received no apology from them or YPP, who said that they didn’t have to tell us it was happening because it wasn’t inside our house.

There were also numerous other issues but this is long enough. In summary don’t rent with YPP, they don’t take you seriously (especially if you’re women), will make you live in disgusting conditions without amenities for months, will come and go from the house as they please and will cause your physical and mental health to suffer, don’t believe how nice they are when you first meet them, they’re money hungry and evil.

Also take photos of absolutely everything as they will blame you for previous tenants damage

AVOID AVOID. My daughter had the misfortune of renting one of their properties when she was at University in Manchester. If you make the same mistake as my daughter and rent one of their properties make sure you go through the property with a fine tooth comb for any damage no matter how small including any blemish and photograph every thing because they are well known to fleece tenants as their tenancy agreement ends and basically fine the tenant for for damage/ blemish that existed prior to moving in.They find any excuse to impose a cleaning fee when tenants leave for the smallest of reasons like a hair in the bathroom. Don’t just accept their judgements or penalties as we didn’t. We fought back through the third party arbitration system and won. They seem to work on the principal that most people won’t fight back and simply retain part of the tenants bond. If we could give them a zero review we would but that isn’t possible. PLEASE FIGHT BACK. THEY ARE CON ARTISTS.

YPP can you be honest for once. They haven't paid back the deposit for someone who moved out on 28th of June. You demand deposit in a second and why can't you do the same ? . Do you know how much people are suffering to raise such deposits? YPP manchester .

Moved into my flat last year and there was quite a bit mould in the shower. Kind of expected from cheap student accommodation but I took pictures to keep aside. One year on and the Leeds uni office are charging me a £110 cleaning fee for shower sealant and such. I showed them the pictures from when I moved in and they still want me to agree to pay the charge. Will update if it goes to court as I am not paying this.

I Don't even know where to begin.
If I could describe my experience with YPP probably would be - TRAUMATIZING.
The whole company I feel is just a pure SCAM, the ladies at the office looks at you but nothing with disrespect especially if you are a foreigner.
I stayed with YPP for 3 years only because of Ryan the concierge of Q one Residence, if it wasn't for him efficiency, kindness and always being helpful I would have left.
The staff at the office of YPP are nothing but Money sucker.
The whole process of renting with them the beginning was fine as I was assigned Jaber - amazing guy with great personality and helpful. Then somehow moved to Laura Wade, she has been an absolute nightmare from getting in touch to replying emails late to never knowing the answer to my questions over the phone. The fact that you always had to follow up with them was the most annoying side, unless it came to their benefit for money then they would be on your neck 24/7.

As an abroad student it came with a point that the rent of one off situation was delayed by 10 days due to bank issue in the original country with the exchange rate and amount being transferred. With all this issue going on the manager of YPP was aware along with the staff which they re-assured me not to worry to keep them updated which I did. To my surprise with the lack of communication they had a CHINESE LADY FROM THE OFFICE TOOK THE CHACE TO COME INTO MY APPARTMENT WHILE MY PARTNER WAS SLEEPING WITHOUT A NOTICE NOR AN EMAIL TO INFORM OF SUCH - WHICH TO MY LAWYER I COULD HAVE SUED THEM.
Moreover, the same day as I called the manger asking why would this be happening he ran from his office to come to my apartment to excuse himself. Seriously??

Anyway, this situation did leave me traumatized the whole few months i had left and the fact that I had already signed the contract for the next year I decided to leave.

the fact that someone had access to my flat without informing me made me think of what these people could be capable of. I was left months until I left the country finding myself to block the door with all possible furniture's at night to keep myself protected. Which NO ONE should be going through a such experience.

They also state the fact of not bringing pets in the building or doing drugs, however my neighbors had dogs and cats and you could hear them all the time along with the strong smell of weed coming through the corridor.

Moving on, I left the flat finally and here comes the point where they need to refund the deposit submitted upon signing of contract with TDS scheme. Let me just say YPP gave me the keys to my flat in such horrible state, the place was nothing but a trash can with hair all over the couch, on the mattress and in the shower from the previous tenant - nothing but disgusting.
Come to the time I leave I had a professional cleaning service come and do the job along with deep cleaning the flat at my cost.
Once the money was released YPP has charged me 250 quid for "redecoration and cleaning the couch". At this point i had no strength to be fighting with a company like such but to just accept the leftover of the deposit. However, I would rather take the time to write this review with the hope it brings awareness to other tenants.

Filthy horrible condition properties. Complained multiple times to them only to fall on deaf ears for months.

They also charge RIP off “cleaning fees” £150+ only to take it as pure profit and never to clean. As when I moved into the property it looks disgusting.

They will charge £35 for a popped single balloon and tea bag box left in the property, only to spend 10 seconds to throw it in the bin outside.

They are a SCAM letting agency based in Leeds. How they are working with the university of Leeds I do not know.

Mission impossible to reclaim my entitled deposit.

YPP (Sheffield) let me live in a studio flat covered In black mold for 7 months before even starting to consider fixing anything. There was mold growing all along the side of my bed, sofa, in the wardrobe, under the window. You name it; there was mold. Numerous complaints went ignored and were even dismissed as me ‘overreacting’. I lost around £150 of personal items to the mold (such as clothes since the mold was in the wardrobe too). YPP couldn’t have cared less. It was a good thing I had reasonably good health. I can’t even begin to imagine what it may have been like otherwise. Fingers crossed in the future I experience no health issues from months of breathing in black mold.
I filed a complaint with them before the end of my tenancy and I haven’t heard from them since. Of course they were happy to send me a list of charges for damages I’d left in the flat… damages caused by the mold they refused to fix.
I’d rate less if I could. 10/10 building manager though - he did his best for me and the other tenant’s experiencing similar issues.

I have spent the last year working along side YPP carrying out routine ground maintenance on many of the YPP portfolio.
Liaising with property maintenance staff and supervisors are made so easy with their technical knowledge and understanding of the tasks to be carried out.
I often point out issues at properties that I identify to ensure the high standards of YPP’s clients homes are kept and to reduce escalation of minor faults becoming bigger problems and more costly.
Both Alycia and JK require a special thumbs up and I look forward to continuing our professional relationship.

One day, I was working in my flat when I encountered a frustrating maintenance issue. No matter what I did, I couldn't seem to solve the problem. I tried everything from turning it off and on again to sacrificing a goat to the tech gods, but nothing seemed to work.

Just when I thought all hope was lost, Jonathan from the maintenance team swooped in to save the day. He was like a superhero, complete with a cape and mask.

He listened carefully to my problem and then got to work, a brief half an hour later my maintenance issue was fixed and he even cleaned up the mess too.

I thanked Jonathan profusely, and he just smiled and said, "No problem, it's all in a day's work."

Had several problems with my place that I wasn't aware of when viewing the property. Damon and Jonathan came out to fix them from time to time, and every time they've done an amazing job! Very thankful for them making my living space safer and more comfortable.