Your Travel Mates Bewertungen 

Antwort von Your Travel Mates

Aktualisiert am 24. Sept. 2024

Dear AI A,

Thank you for leaving us feedback. I am truly sorry to hear about your disappointing experience. It is understandable to feel frustrated and let down when expectations are not met. We regret to hear about your decision to leave. Profile deletion can be initiated through your profile settings by navigating to "Manage account" and selecting "Delete." Typically, confirmation of deletion takes no longer than 24 hours. However, to ensure all your concerns are addressed promptly, we strive to offer timely assistance via email.

We would also like to clarify that the use of certain services costs a fixed number of credits that you purchase separately from the membership. On the face of it, when you run out of credits, you need to top up to continue using the services. Running out of credits so quickly depends on the service (online chat, video chat, audio/photo/video attachments and etc.) you use.

Additionally, our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with our anti-fraud policy. If you come across profiles that don't seem genuine or if you have any doubts about the authenticity of a member, please contact our team with the relevant information at support@yourtravelmates.com to deal with it immediately.

But if you don't want to worry about members' legitimacy, limit your communication to Verified accounts. those with the blue label certified button on their name.

Antwort von Your Travel Mates

16. Sept. 2024

Dear Member,

Dear Edzo, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at support@yourtravelmates.com to address this promptly.

Antwort von Your Travel Mates

8. Sept. 2024

Hi Mona, Thank you for sharing your concerns and thoughts with us.
I'm sorry to hear about your frustrating experience with the platform. It sounds like there have been misunderstandings and issues with charges and fake accounts. Your feedback about the messaging system and automatic credit renewal is valuable, and we apologize for any confusion caused. At this point in time, we can only conclude that such billing issue occurred due to enabled automatic renewal. We unfortunately have limited access to your details in this platform due to security policies and the ID22541808 does not correspond to any of our user IDs, thus we're currently unable to locate further details about your account to address your concerns promptly. Moreover, Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at support@yourtravelmates.com to address this promptly.

Antwort von Your Travel Mates

Aktualisiert am 8. Sept. 2024

Dear Fatou,

Thank you for sharing your experience. I’m sorry to hear that you’ve had such a frustrating experience with our platform. It’s important to us that our members have genuine and meaningful interactions, and we take concerns about suspicious profiles and fraudulent activities very seriously.

We employ various measures to detect and remove such accounts, and we're continually improving our systems to enhance member's safety. If you encounter any suspicious activity, please report it to us at support@yourtravelmates.com immediately so we can investigate further as we've determined your account linked with jalizaorago@gmail.com was deleted as per your request. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members.

Moreover, We're sorry about the confusion. We don't implement monthly plans with unlimited access to services. The current concept involves making purchases to get credits to use the services. To save up, You may consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.

Antwort von Your Travel Mates

8. Sept. 2024

Hi James, We're sorry to hear about your experience. Ensuring the authenticity of our community is a top priority, and we take reports of fake accounts seriously. We employ various measures to detect and remove such accounts, and we're continually improving our systems to enhance member's safety. If you encounter any suspicious activity, please report it to us at support@yourtravelmates.com immediately so we can investigate further. Your feedback helps us in our ongoing efforts to create a positive and trustworthy environment for all our members.

Antwort von Your Travel Mates

4. Sept. 2024

Hello JohnnyP,

Thank you for sharing your detailed feedback. We appreciate your insights and understand your concerns regarding our credit system and communication limitations.

We indeed do not implement any monthly membership with unlimited access to the services at the moment. The platform does not offer free services but by simply subscribing, you will be able to unlock and use premium communication services in connecting with regular members. On the surface, Once you run out of the bonus credits included in the membership, you will have to top up to continue using the services. To save up, pick bigger packages, as you pay less for a bigger number due to a lower rate per single credit Or Stick to online chat.


Regarding communication options, we aim to balance security and convenience, which sometimes affects how interactions are managed. We’re also considering feedback about integrating more flexible communication tools.

We understand your comparison with Cupid and will take your comments into account as we work on improving our platform. If you have any specific issues or need assistance, please contact our support team directly.

Thank you again for your feedback.

Antwort von Your Travel Mates

25. Aug. 2024

Dear Member,

Thank you for sharing your concerns and thoughts with us.
I'm sorry to hear about your frustrating experience with the platform. It sounds like there have been misunderstandings and issues with charges and suspicious encounters.

At this point in time, we can only conclude that such billing issue occurred due to enabled automatic renewal. We unfortunately have limited access to your details in this platform due to security thus we're currently unable to locate further details about your account to address your concerns promptly. Moreover, Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details at support@yourtravelmates.com to address this promptly.

Antwort von Your Travel Mates

5. Aug. 2024

Dear Freelancer,

Thank you for your review.

We sincerely apologize for any inconvenience or confusion caused.

We want to assure you that yourtravelmates.com does not charge $160 for a single video call. To investigate this charge and provide you with clarity, please reach out to our customer support team at support@yourtravelmates.com.

Our team is dedicated to resolving your issue promptly.

Antwort von Your Travel Mates

17. Juli 2024

Dear Eliza,

Thank you for your feedback and for acknowledging Yourtravelmates as a promising platform for meeting new people.

We understand your concerns regarding the cost of communication on our platform. We continuously strive to balance the value of our services with affordability, ensuring that our members have a rewarding experience.

Upon locating your account through the given ID, the credit activity reflects that you have mostly quickly used your credits in reading and sending letters. We recommend that you try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster.

We appreciate your perspective on the challenges some subscribers may face due to financial obligations. Your feedback is invaluable to us as we work to enhance our platform and provide a positive environment for meaningful connections.

Antwort von Your Travel Mates

Aktualisiert am 7. Juli 2024

Dear Anna,

Thank you for bringing this to our attention and sharing your profile ID. We're sorry to hear about your experience and apologize for any inconvenience caused.

Ensuring a safe and authentic experience for our members is our top priority. We take reports of scamming seriously and have measures in place to verify profiles and monitor activity. However, we acknowledge that no system is perfect, and instances of fraudulent behavior can occur.

If you encounter suspicious activity or believe you have been contacted by scammers, please report it to our customer support team at support@yourtravelmates.com immediately. We investigate all reports thoroughly and take appropriate action however, we need relevant proof which unfortunately your profile ID does not provide so far to further proceed in line with the Anti-scam Policy:
• The Member ID of the user you're reporting
• The section number from the anti-scam policy that this member breached
• Date of when the breach happened
• If the breach happened on the site: specify which service you were using
• If the breach happened offsite: provide supportive material where the information can be located (ex: Social media Link, photos, etc)

Regarding pricing, we strive to provide fair value for our services. Your feedback on this matter is important to us, and we continuously review our pricing structure to ensure it aligns with standards. At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. To maximize savings, consider selecting larger packages, as they offer reduced rate per credit compared to smaller ones or use online chat for cheaper cost.
If the suspected member is proven to have committed wrongdoings against the Anti-scam policy, you will surely be refunded with all the credits incurred in communicating with him, given that he has a confirmed account (with blue badge).

Antwort von Your Travel Mates

Aktualisiert am 7. Juli 2024

Traducido en la aplicación:

Dear Elem, Gracias por informar su inquietud.
Lamentamos profundamente cualquier malentendido y queremos asegurarle que estamos comprometidos a resolver cualquier problema que pueda encontrar. Por el momento, no implementamos ninguna membresía mensual con acceso ilimitado a los servicios. El concepto de suscripción actual implica realizar compras para obtener créditos para utilizar los servicios. Creemos que tu problema tiene que ver con el hecho de que te has quedado sin créditos. Una vez que finalicen, deberás recargar tu perfil para continuar tu comunicación. Si se siente cómodo, le recomiendo comunicarse con atención al cliente support@yourtravelmates.com para que podamos revisar su historial crediticio y tal vez asesorarlo sobre cómo administrar sus créditos de manera eficiente, así como solicitar aclaraciones sobre los cargos.

Además, tenga en cuenta que hemos implementado una política antiestafa en la plataforma para garantizar que podamos tener una comunidad segura. Tergiversación (un miembro tergiversa deliberadamente los siguientes detalles en su perfil: edad, hijos, sexo y estado civil. Le reembolsaremos todos los créditos en los que haya incurrido al comunicarse con este miembro y lo prohibiremos permanentemente dado que tiene un estado de perfil confirmado que es uno). de los fundamentos de dicha política, por lo que estaremos esperando su correo electrónico para asegurarnos de que esta inquietud se responda con urgencia.

Para procesar esta queja, primero debemos tener cualquier material de respaldo que tenga para poder enviarlo al equipo de verificación.

*Enlace de perfil o número de identificación de cada miembro
*Capturas de pantalla de conversaciones sospechosas.
*Hora y fecha de la correspondencia
*Cualquier evidencia adicional de que los perfiles son deshonestos.

Gracias.

Dear Elem,

Thank you for reporting your concern.
We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. At the moment, we do not implement any monthly membership with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. We believe your issue has to do with the fact that you have run out of credits. Once they end, you should top up your profile to continue your communication. If you feel comfortable, I recommend reaching out to customer support support@yourtravelmates.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently as well as seek clarification on the charges.

Moreover, Do be informed that we have anti-scam policy implemented in the platform to make sure that we can have a secure community. Misrepresentation (A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.

In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

Thank You.

Antwort von Your Travel Mates

Aktualisiert am 5. Juli 2024

Dear Juelson, Thank you for sharing your thoughts with us. We're sorry to learn that there may be some situations that you have encountered that led you to concluding such insight. Our app prioritizes authenticity, and we take allegations of fraudulent activity seriously and investigate all claims in line with the anti-scam policy. Regarding the member/s you are referring to, Please reach out to our team with relevant details below at support@yourtravelmates.com to address this promptly as we're not able to locate any existing complaint that has necessary details to proceed through your name and given ID 310857005957 here.

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest.

We will reimburse all credits you incurred communicating with this member and ban the member permanently given that they have a confirmed profile status is one of the grounds of such policy thus we'll be waiting for your email to make sure this concern is responded with urgency.

It is important to note as well that such wish you have left is not at all acceptable in general as it displays restricted content. Please refrain. Thank you.

Antwort von Your Travel Mates

27. Juni 2024

Hola Mario, gracias por compartir tus pensamientos. Lamento saber que ha desarrollado algunas dudas sobre la autenticidad de nuestros servicios. Quiero asegurarles que somos un sitio legítimo y no toleramos la pesca con gato ni ninguna otra forma de fraude.
¿Paso algo? ¿Existe alguna situación particular que te hizo concluir tal pensamiento sobre la plataforma? Estoy seguro de que podremos ayudarlo a resolver esto si aclara su experiencia con nosotros.
Sin embargo, si no quiere preocuparse por la legitimidad de los miembros, limite su comunicación a cuentas verificadas y si sospecha que alguna le preocupa, contáctenos a support@yourtravelmates.com ya que no podemos ubicar su cuenta a través de su nombre aquí.

Antwort von Your Travel Mates

20. Juni 2024

Dear William,

Thank you for sharing your thoughts and concerns. We understand that you feel strongly about this issue, and we sincerely sympathize with your perspective. Your feedback is invaluable in helping us improve our services and communication. We will definitely take your concerns seriously and work towards addressing the issues you’ve highlighted.

We strongly encourage you to contact us with any specific experiences that have led you to this perspective via email at support@yourtravelmates.com. While we continuously work on enhancing our platform, we strive to maintain the spirit of genuine connections between like-minded members. However, how members carry out their conversations is beyond our control. If you have encountered any suspicious interactions, please provide us with the relevant details through the email mentioned above.

Your feedback is essential for our growth and improvement. We appreciate your detailed review and are committed to addressing the issues you’ve highlighted. Thank You.

Antwort von Your Travel Mates

Aktualisiert am 29. Mai 2024

Traducido en google:

¡Hola Consuelo! Lamento que nuestro sistema crediticio pueda ser una fuente de engaño con nuestra solicitud. De hecho, utilizar determinados servicios cuesta una cantidad fija de créditos. Como aparece en su actividad de Credir, ha estado escuchando algunos mensajes de audio que cuestan 10 créditos cada uno. Para ahorrar, pruebe el chat en línea o el video chat para una conexión mucho más intensa, que cuesta más barato y es mejor para una conversación en tiempo real. También es mejor elegir un paquete más grande para ahorrar, ya que costaría mucho más barato.

Antwort von Your Travel Mates

12. Mai 2024

Dear Albano,
Thank you for taking time to provide a detailed review of the platform. We're very sorry to learn that there are some encounters that sparked doubts against the site.
We would like to begin by clarifying that www.yourtravelmates.com and www.dating.com are sister communication platforms that are pursuing one vision, to bridge meaningful communications between likeminded-people. Both globally oriented platforms are at the forefront of the dating world and offers unmatched global reach. Helping our clients write their success story is our priority.
We're afraid you might have confused yourself by being cross registered to both sites, to clarify that, please do take a read on the 6th section of the Terms and Policy that you agreed with where it says: "6. Co-registration. By becoming a Member, You agree that you might be registered on dating.com partners websites/ applications. By using their services you agree with Terms and Conditions, Privacy Policy and other regulations, published on their websites/ applications."
That was done to help you maximize your search for a match, however, if it does not work for you, you can always go to your settings and manage your account or contact us directly at support@yourtravelmates.com for you request.
Yourtravelmates is particularly existing for members who wish to interact with other members with the same passion in exploring the world.

Furthermore, In the pursuit of having a secure community we're doing the best to verify activities within the app thus If you suspect interactions to be concerning, Kindly find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification. Once a member is proven to have committed any wrongdoings that lie on any of the grounds of the anti-scam policy, refund of the incurred credits is guaranteed given that such suspected member has a confirmed profile.

I hope this clarifies this concern.

Antwort von Your Travel Mates

6. Mai 2024

Dear Sondra,

Thank you for your review.

With over 25 years of experience, we're a trusted dating platform. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.yourtravelmates.com/en/people/#dating-securely.

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@yourtravelmates.com. We will be happy to investigate further.

Antwort von Your Travel Mates

22. Apr. 2024

Dear Claudio,

Thank you for sharing your review.

We understand your frustration if you encountered fake profiles while using our platform. We sincerely apologize if your experience wasn't what you expected.

At Yourtravelmates.com, we've been helping people find love for over 20 years.

We want to assure you that we take safety and security of our members very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports.

If, unfortunately, you interact with a confirmed fake member, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.yourtravelmates.com/en/people/#dating-securely.

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@yourtravelmates.com. We are always happy to investigate further.

Antwort von Your Travel Mates

Aktualisiert am 22. Apr. 2024

Querido Miembro,

Gracias por compartir tu reseña.

Lamentamos profundamente escuchar su experiencia. Entendemos su frustración, decepción e incluso su angustia. Nos disculpamos sinceramente por la angustia emocional que esto le ha causado.

Queremos asegurarle que nos tomamos muy en serio la seguridad y la protección. Contamos con un equipo dedicado de moderadores que trabajan las 24 horas del día para identificar y eliminar perfiles falsos. Además, para los perfiles confirmados (perfiles con insignia azul), contamos con un proceso de verificación que implica verificar documentos como pasaportes.

Si, lamentablemente, interactúa con un usuario falso confirmado, contamos con una Política antiestafa para protegerlo. Esta política nos permite reembolsar cualquier crédito gastado en miembros verificados que resulten ser falsos. Puede encontrar más detalles sobre la Política antiestafa aquí: https://www.yourtravelmates.com/en/people/#dating-securely.

Para ayudarte a tener una mejor experiencia en nuestra plataforma, te recomendamos utilizar nuestro servicio de video chat. Esta es una manera fantástica de asegurarse de conectarse con una persona real.

Nos tomamos muy en serio su solicitud de reembolso. Para comprender mejor su situación y procesar un posible reembolso de acuerdo con nuestra Política antiestafa, necesitaríamos más información.

Comparta detalles sobre el perfil falso con el que interactuó, incluido el nombre y la identificación, a support@yourrtavelmates.com.

Siempre estamos deseando ayudarle a resolver su problema.

Antwort von Your Travel Mates

16. Apr. 2024

Dear Funkjazz,

Thank you for your review and sharing your experience. We sincerely apologize for any inconvenience caused, especially regarding the attempted £ 96 charge.

We understand your frustration about the per-text cost. Here's how our service works. We offer a pay-per-use membership, where you're only charged for actions you take, like sending messages.

We provide credits in packages i.e $15.99 package gets you 20 credits, allowing you to send 20 messages (one credit per message).
It appears that there may have been a misunderstanding regarding the $ 96 charge. We offer different credit packages, with the $ 96 package being a middle option. It's possible you might have selected that accidentally. To ensure this doesn't happen again Funkjazz, we recommend:

-Reviewing our different credit packages before purchase.
-Contacting our customer support team for assistance with choosing the right plan or navigating the platform: You can always reach us on support@yourtravelmates.com

We value your feedback Funkjazz and we want to ensure you have positive experience. Our customer support team is always happy to answer any questions and help you explore options that better suit your needs.
Please feel free to contact us on support@yourtravelmates.com incase you have any questions