Good quality car mats but major issues with the courier used. Didnt turn up on day they should have done, came day after with no updated notification. Thrown over wall knocking things over in the proc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered car mats for Clubman Cooper S, by entering car reg in their system, which identified the car correctly, their site stated in stock, took them 5 days to process order,their site stated delivery... Mehr ansehen
The order was placed with personalisation, the mats fit perfectly in our Vauxhall Combo vans 23 plate, initially they only send one set when two where ordered. I wouldn't normally mention an error but... Mehr ansehen
After a recent purchase of a smart 2018 Vauxhall Astra I couldn't believe it didn't come with any car mats fitted. I decided to go for some premium quality fitted car mats and after a lot of research... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Your Car Parts are suppliers of quality automotive accessories, tailored fit car mats and boot liners.
Kontaktinformationen
Vereinigtes Königreich
- websales@yourcarparts.co.uk
- www.yourcarparts.co.uk
3,7
Akzeptabel
769 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great car mats and they fit perfectly!
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Freeman
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Delighted
Car mats arrived very quickly. At first I tried to fit one in the wrong place and contacted customer services who were so helpful. When ordering, I was pleased that they asked for my car number plate, so I was confident that I would get mats of the correct size and with fixing points. The mats are excellent quality and I am delighted with yourcarparts.co.uk
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Customer
Thank you very much for confirming you received your Mazda 3 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
After the carrier not delivering on 3…
After the carrier not delivering on 3 occasions I got in touch with the seller and within 1 day of our conversation my car mats were delivered and I am very pleased with them.
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Kathleen Draper
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Quality mats
Quality mats , fits my car perfect would recommend 💯 , fast delivery , specially made to fit your car , perfect
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Donna
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Car mats
Excellent service
Excellent quality
Great company...
31. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Lisa Barker
Thank you very much for confirming you received your Nissan Qashqai Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Do not order from this company.
After receiving damaged mats , I informed the company that I wanted a refund four times. I also asked for return details which they have not supplied.
After the third request for a refund, they sent a "replacement" which miraculously appeared the same day as their email!
I refused to accept delivery and again asked for a refund. After nearly two weeks I am still waiting.
DO NOT USE THIS COMPANY.
29. Juli 2023
Bewertung ohne vorherige Einladung
Good quality car mats and excellent price
Good quality product at an excellent price and fit my car perfectly
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Graham Smith
Thank you very much for confirming you received your BMW X4 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
I'm delighted with my car mats and…
I'm delighted with my car mats and although the delivery didn't quite go to plan the support I got from customer services was very good.
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Barry Chambers
Thank you very much for confirming you received your Skoda Octavia Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
False information from the start
I called up the company and spoke to **** as i couldnt find the correct mats for my fiat doblo 2023. he assured me they had the correct mats and i would have them within a week so i paid over the phone. i then received an email stating they would be sending paper mats so i could check the fitment! so when the paper mats came through completely wrong i called up to get a refund. **** told me he could not do this even though he took my initial payment. so i had to wait for someone else to call me. after a couple of emails later they reluctantly agreed to a refund stating they had initiated it, however 3 weeks later i have just started a claim with my credit card company as i have not received any refund.
25. Juli 2023
Antwort von www.yourcarparts.co.uk
Good Morning Mr C
Can you please confirm your order number please.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Good quality product
Good quality product at a very competitive price. Ordering on the website was straightforward and delivery efficient.
18. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Chrissie
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Great Service
Great Service, Great product real value for Money.
17. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Graham Moffatt
Thank you very much for confirming you received your Mercedes Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Wrong car mats sent, but no reply to request for refund or replacement.
Placed an order for rubber car mats on 3rd July. Kept checking site for updates, and it said dispatch expected 9th July. Mats turned up on 10th July even though no tracking info was sent and the site still said they were being cut. Straight away I thought the rubber smell was horrendous despite claims they infuse the mats with vanilla so you get no rubber smell. I also noticed the shape of the front mats was nothing like the templates on the site for my car, the holes were in the wrong place for drivers mat and there were no holes at all in the passenger front mat. Only the passenger rear mat fitted correctly. I phoned and left a voice message, but received no reply the next day, so I phoned CS and they sent me an email requesting photos of the mats in the car. I did that on Saturday 15th when I returned home from a break. I have received no reply by email or phone and the site has no information for me.
Update: On Wednesday 19th I received a call from CS asking me to resend photos, as the format I sent couldn't be opened. I reformatted and sent them. On 20th CS phoned and confirmed that was successful and replacements would be sent. However, later that day another person from CS emailed to say templates would be sent out instead. I replied that I had sent photos and measurements, so thought this was a waste of more time. She replied straight back to say this was best and she would send urgently. On Monday afternoon I still didn't have them. I emailed the lady in CS and she promised I would definitely get them Tuesday. Of course they didn't arrive, so I emailed her yesterday afternoon and said I had no confidence in them and I just want a refund. Previously she emailed straight back. This time nothing. I am now 23 days in since I ordered and paid. The guy from CS seems a nice guy on the phone, but production and the rest of CS are a shambles unfortunately, and I am £45 out of pocket.
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning William
Thank you for taking the time to talk this morning.
Your photos have been received and the correct replacement mats will be sent to you.
Thank you for your help and assistance.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
What a crowd of gangsters ordered Car…
What a crowd of gangsters ordered Car Mats last March 2023 and now in July still no delivery. Customer service is an Absolute joke. Dozens of emails and telephone calls no action from the company. Took my money and no delivery of mats.
22. März 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Mr. Kelleher
We have tried and unfortunately we are unable to delivery your order due to customs rejecting the delivery.
l emailed you the proof of the failed delivery by ParcelForce.
I'm very sorry for we haven't been able to deliver your order, a full refund will be issued to your payment method.
Thank you for your help and assistance.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Missing velcro pads
Missing velcro pads were forwarded with speed - much appreciated. Plus the mats are perfect.
6. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Afternoon Mr. Dudson
Thank you very much for confirming you received your Mini Cooper Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Just want to say a big thank you to…Paul
Just want to say a big thank you to Paul, Customer Services Manager, who dealt with replacing my SL350 car mats when the first set of driver's side didn't fit. There was no hesitation in replacing them with the correct size and the comms were brilliant from him!
1. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Simon Jones
Thank you very much for confirming you received your Mercedes SL350 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Poor Quality!!!
Update!!!
The mats have now been replaced, which is the acceptable and correct way. However, I have not been refunded for the delivery fee as Paul said in emails and phone conversations. But I did and still receive calls from the business to remove my feedback as the issue was sorted out, which is worry me. Also, they flag it as not genuine feedback, which I can prove day and night. The company's behavior is unacceptable and out of control, reason to keep my feedback and not deal with them in the future!!!!
Long waiting, but not so important as the quality. One of the clips that hold the mat on the driver's side is gone after the first usage, and I ordered the ultimate pack. Not to mention that they charge you £4.99 for fast dispatch, but happened after 8 days. I will not use them again!!
13. Juni 2023
Antwort von www.yourcarparts.co.uk
Good Morning Cotec Daniel Alin
Thank you for taking the time to talk yesterday and confirming you have received your replacement mats.
You confirmed that they were received 2 days ago and you haven't fitted them in your car.
Can you please confirm that the mats are to your satisfaction and fit.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Antwort von www.yourcarparts.co.uk
Good Morning Michael Clarke
Thank you very much for confirming you received your Renault Arkana Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
So pleased with my new car mats
So pleased with my new car mats. A quality product with a perfect fit. Couldn’t ask for more. Will definitely be using again.
8. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Linda
Thank you very much for confirming you received your VW Golf Car Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Excellent
Great quality perfect fit.
Really good value for money.
I am impressed!
20. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Mrs. Burgess
Thank you very much for confirming you received your Tailor Made Car Mats, can you please confirm your order number please for our records.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Top class car mats
High quality car mats that fit the car precisely as the manufacturer intended. Smart edging and a lovely finish. Very fairly priced and prompt delivery. Would I buy again, yes. Made in Britain too!
3. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von www.yourcarparts.co.uk
Good Morning Mike in Norfolk
Thank you very much for confirming you received your Tailor made Car Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.