I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍
Unternehmen hat geantwortet
I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish. The property went for months without proper heating, making it extre... Mehr ansehen
Unternehmen hat geantwortet
They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.
Kontaktinformationen
3 High Street East, NE28 8PA, Wallsend, Vereinigtes Königreich
- 0191 262 3961
4,0
Gut
7 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good service
They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.
28. April 2026
Antwort von Your Move - Wallsend
We're so glad to hear you felt happy with our assistance and communication throughout the process. Thank you for your kind words.
Regards,
Your Move
The wallsend team of Newcastle is…
The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍
12. Mai 2026
Antwort von Your Move - Wallsend
We are so happy to hear about your excellent experience with our team! We truly appreciate your kind words and loyalty. Thank you for sharing your positive feedback.
Regards,
Your Move
Alder Road
I can’t thank the team at the Wallsend branch for all their support and help during the process of selling my mams house. Sarah the branch manager went above and beyond with emails and getting answers to questions. Harry picking the phone up Jess arranging viewings. Top class service from start to finish.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Your Move - Wallsend
We are so glad to hear our team provided such excellent support during the sale of your mother's house. We truly appreciate your kind words and positive feedback.
Regards,
Your Move
Don’t use this branch by any means
I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.
The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.
After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.
The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.
Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.
This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Your Move - Wallsend
Thank you for sharing your concerns.
I understand that there was limited heating at the property during your tenancy. To help address this, the landlord provided additional heaters and deducted both the cost of the heaters and their running costs from your rent. The landlord also agreed to an early release from the tenancy as a gesture of goodwill. I also note that you requested for all repair works to commence after the tenancy had ended. We provided information on how to raise a dispute regarding your deposit through the tenancy deposit protection scheme. As no dispute was received within the 95-day timeframe, the deposit was requested by the landlord inline with My Deposits procedures.
Should you wish to discuss this matter further, please do not hesitate to contact me directly. Sarah Nixon Branch Manager
Professional
The people I have dealt with are very professional, and friendly. They kept in touch every week gave kept me informed every step of the way.
and have been there
6. Mai 2026
Antwort von Your Move - Wallsend
We are so pleased to hear about your positive experience with our team's professionalism and communication. Thank you for sharing your kind words!
Regards,
Your Move
First time buyers experience
We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.
They went above and beyond, even providing a lovely birthday gift (as the completion happened on my birthday). The handover was handled beautifully, and the personal touches from both the agents and the previous owners made us feel at home immediately. If you want an agency that actually cares about the people behind the transaction, I highly recommend them!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Your Move - Wallsend
Thank you so much Polina for your kind words, I am delighted that we were able to help you throughout the process and hope your birthday wasn't too stressful. Always lovely to hear from our buyer's and seller's after completion and I'm so pleased that you've settled into the area
Sarah Nixon
Branch Manager
Very straightforward to deal with
Very straightforward to deal with. Nothing was too much trouble
3. März 2026
Antwort von Your Move - Wallsend
Thank you for the 5 STAR review Ms Waugh and for the kind words.
Best Wishes
Lee Mollart
Sales Manager
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.