Yorkshire Building Society Bewertungen 10.026

There was a problem setting up my online account, partly caused by another bank, which was resolved very effectively.
Very pleased with the outcome.

Informative and good product

Excellent prompt service with great range of products.

Very friendly, helpful staff.

Polite,bubbly, and informative to any query that I had

Very efficient service and very helpful with any queries. The transaction was completed quickly and easily.

Local walk in branch really useful. Guided professionally when setting up new accounts. Pleasant.
Also helpful on phone dealing with a small issue. Like the app too.
Sensible interest rates.

The visit to the local branch,I found the teller aggressive and dismissive, didn't listen or even try.
Went online to try and solve issue with mobile app,managed toog into my account then immediately locked me out.
Went through the long procedure answering robot question who at one point it didn't pronounce correctly.
Finally through to a human,so frustrating by the speed of advice,and was told how easy it is to mis type....thanks. .not .
Told the reset procedure ,here are 4 alpha numeric digits you will receive 4 alphanumeric digits by email.
I checked, nothing,was told well,it may take a little time to come through.... nothing then ...after consulting with a colleague/ manager...oh the system is down,you will receive the email soon to enable you to reset .
Well it didn't,has now materialised,took at least 5 hours ,to receive the email for me to teset5 a password I wasn't aware there was anything wrong with .
Disappointed with the whole situation,and as a new customer,will close account soon.,if I can ever access again,not confident with this building society at all .
Probably won't even read this

Very easy to transfer my ISA from another bank

Helpful staff

Laura opened both ISA accounts with efficiency

Staff were very helpful and informative with my questions although the shop was busy they gave me time.

Left voicemail NO reply
Still not received my passbook

My wife went in to update her passbook in the Abergavenny branch. We enquired about opening an Isa each and did we need to book an appointment. Kirsty said we could do it now. She sat us down, offered us a drink and proceeded with our request. Kirsty was very professional, friendly, helpful and courteous. We would have no hesitation in recommending kirsty and the Yorkshire Building society in Abergavenny due to our experience there.

I have found the Staff very helpful and efficient. Queries I have had dealt with
immediately.

Very communicative