Winterberg Appartements
We went Winterberg for skiing trip begining March (2015) with great ancitipation. We had booked at Winterberg Appartments and were among other looking forward to the pool area. Upon checkin we thought that the key for the apartment would also work for the pool area, this was however not the case.
We went back to the reception which was no longer staffed. Consequently we did not get access to the pool the first day. Next day we addressed this issue in the reception and the lady replied that there was no keys left for the pool area. Quite strange since the booking promised pool access and this was one of the reasons why we chose this place. Furthermore there was no hot water in the shower and it was promised that this would be fixed imediately, this never happend.
The extraordinary inadequate handling of and failure to acknowledge our complaint led us to file complaint with booking.com whom were very helpfull. The establishment continued to deny any wrong doing on their part and even denied that they had not handed out the pool key.
All in all the service and costumer handling in this place is extremly poor and leaves a lot left to be desired.