Wildwood Bewertungen 

This Review refers to the Wildwood Restaurant in Peterborough.

Four of us went to this restaurant in Peterborough to celebrate the birthday of one of us. From the moment we walked through the door, I felt that we could well have made a bad choice. After standing for a while, a voice from behind the nearby bar asked, "Can I help you?" Being told we had made a booking, the voice said, "Just go through and join the Party!" We didn't and explained we were not with any 'Party'! Eventually, another staff member came to us and showed us to a booth after a quick 'wipe' of the table. After about 15 minutes, someone came and took our drinks order and in another 10 minutes, the drinks arrived. After a further 15 minutes, during which we never saw a staff member, the person whose birthday it was, went to the bar and asked the only staff member we could see if it were possible to order food! Someone then came to take our order which included Starters and Main Meals. About 90 minutes after arriving at the restaurant, our food arrived. At this point, it is fair to comment that the food was amazing and a credit to the Chef(s). When the food was eaten, a female member of staff came to collect the empty plates, etc. She asked the 'usual' question. "Was everything OK?" I replied, "Do you want a platitude or the truth?" She requested the latter. I told her that the food was fantastic. As for Service, where do I start?" I explained that service was practically non-existent! She told us that she was an Assistant Manager and apologised. I told her that I found it unbelievable that the Service was so poor bearing in mind that I had seen plenty of staff about but they had totally ignored us and merely 'chatted' amongst themselves. We told her that we would like to see the Dessert Menu as we would like to order further. A short time later, we saw her leave the restaurant - obviously going home! No one came near us regarding a Dessert order so we asked for the Bill - which to quote one of our Group, "Was a Mission in itself!" The Bill finally arrived and 20% had been knocked off every item. I stress at this point that WE HAD NEVER ASKED FOR THIS REDUCTION! The food was excellent; the service was abysmal! Another 'Assistant Manager' who brought the Bill apologised but, when we made constructive comments about the lack of Service, she literally started arguing with us saying, "I've been a Manager for a year!"(Let's not forget that most restaurants had been closed throughout that 'year' due to the Covid Pandemic so her comment was really superfluous!) She also stated that the first 'Assistant Manager' who had taken our initial 'complaints' had told her that we did not want any Desserts or Coffee! A downright lie on someone's part!! My advice: Listen to your customers and perhaps you might just become a good Manager and your restaurant stands a chance of competing favourably against the rest! My total experience means I will never return there. A pity when the food was so good. Sort out the staff and employ Managers/Assistant Managers who care about the job they are doing and not just on an ego trip for the position!
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Date of visit: August 2021

I would definitely recommend this restaurant. All the waitresses and waiters are so nice and there food is amazing there is so much variety with drinks and food it is much better than the miller and carter steakshouse and you can go there leaving without feeling you have been starved.

Just had a lovely meal at Rushton lakes very good service manager was very helpful will definitely be returning

Wildwood Peterborough, utterly shambolic. Of the four meals we ordered, the simplest, a margarita pizza never arrived. Everyone finished and I was told it would be another 10 minutes! I gave up and was told I wouldn’t be charged for the pizza I never had. Avoid.

I don’t usually write reviews but I feel this one is well deserved! Tonight at Wildwood Telford the team were a dream. It was so busy but the food was lovely and the staff were so attentive! Keep on smiling team Telford! You’re doing an amazing job! I hope this review reaches you guys. We love coming here and can’t wait for our next visit! We always come here for our anniversary and you always make it special! Thank you again!

Our branch in Plymouth is run very well. We enjoy dining at the restaurant but also ordering takeaway. It always arrives hot. Lovely attention to detail for little ones too, kids meal we ordered on weekend for a family member included an ice lolly and sweets. Thank you again Wildwood Plymouth (Royal William Yard)

An absolute disaster of a dinner. Ordered the Phillycheese pizza. No sign of the Chimmichuri as per the menu. Queried it and apparently the meat had been marinated in it. A tub was bought out which was brown sludge and not the vibrant colour a Chimmichuri should be. Unfortunately within an hour of being home l was violently ill with food poisoning. The only difference between me and my husband was the meat on the pizza. Never again will l go back

Went to Wildwood York for dinner last night and it could not have been better
Baked brie starter was fabulous and chicken and mushroom pasta was as good as my local Italian!
Service with a smile and nothing was too much trouble

Staff really pleasant attentive
The food is great pizza is to die for
Love the decor very fresh in date modern
One down side some item on the menu but expensive like my sea bass £15 pound steak almost £25 but all in all great experience would recommended and will be a repeat costemer

Ordered a Vegan Calzone from UberEats, as I'm lactose intolerant.

I didn't finish the dish as I was suspicious of the cheeses' uncanniness to normal mozzarella, the non-vegans with me were also suspicious.
I started experiencing bad stomach cramps the same day along with my other normal side effects.

Contacted Wildwood through their online form, with my email and number enquiring about the likelihood of the calzone having non-vegan cheese, but still haven't had a response.

This happened almost 2 weeks ago.

We have had coffee and a snack at a Wildwood Gerrards Cross three times this week and each time have been greeted and served by lovely polite friendly staff. This is definitely a ‘go to’ place for us now, sit outside, lovely view with huge heated umbrellas - just in case!

Sometimes the food at wildwood is heavenly. Sometimes.
Most of the time it is absolutely awful. And while I do mainly visit one location, everything here applies to at least 4 locations I’ve visited over the last few years.
The first time I ate here was in Stratford about 3 years ago and the meal was nice enough but the chips were raw. Like it was like eating a sliced raw potato. So I asked if they could replace them. Second batch. Raw potato again😂 I have no idea how they “cook” their chips at the Stratford branch but it’s gross. I didn’t want to ever revisit wildwood but in the end gave them another chance. They do a nice vegan burger (the burger is nice, not necessarily the salad or the gallon of mayonnaise they put in the burnt buns) and when out with friends or getting a takeaway I don’t have much choice. The garlic bread is often rock-solid inedible which is disappointing but I guess some people like their bread “crispy”, I dunno....
The worst thing is that I’d say a good 70% of the time the chips are just raw. Some of them will be cold and taste like uncooked potato while others are burnt to a crisp. Occasionally the chips are gorgeous. It’s like some days they fry them and some days they’re just frozen oven chips. My girlfriend suggested maybe they cook the vegan chips in the oven but fry the regular chips so as to avoid cross contamination. Which might be the case but would then beg the question of why sometimes my vegan meal gets the same nice chips as my girlfriend’s meal... 😬 One time the chips were wet. I cannot emphasise enough that the chips on this occasion were literally dripping with water 😂😂 I live 200m from wild wood and had to wait 10 minutes for my food on arrival. This wasn’t condensation in the bag from waiting. The chips were just wet. Not oil. Just sopping wet. Uncooked. Chips. Which prompted me to complain to Wildwood for the first time (like I say, my girlfriend likes the pasta here and the burger is a good brand name, I don’t have much choice round here!). I have not received an e-mail back or apology, have checked my junk mail diligently. And this was at least 2 weeks ago. Horrendous customer service from a chain restaurant to someone who orders food regularly and is disappointed In some way a good 70% of the time.
Not surprised to see they only have 3 stars on trust pilot. Final straw tonight. Will just be making my own food on takeaway night from now on. I can cook McCain oven chips at home better than these clowns 😂

Good: the garlic bread tasted really nice, but was small. The olives were nice but small portion. Bad: lasagne was dry, small and tasteless and half of it was stuck to the bottom of the tray. The penne pasta tasted ok but had very little sauce so was a bit dry. We got the impression the food was pre-prepared and reheated to order. Will not be ordering again.

After ordering a deliver via Uber eats, the driver spilt our food on the pavement so we refused it, we rang the restaurant to explain the driver was on his way back, they rang Uber and couldn’t sort it with them but replaced all our food free of charge even though they were not at fault. The manager at the Braintree branch was lovely and very helpful! Uber on the other hand had actually left our food all scooped up from the pavement on our doorstep!!!

Crawley Branch. Collected takeaway for a birthday meal. Friendly staff, lovely food and plenty of it. Would thoroughly recommend.

Always fantastic food and service at a good price. We have really enjoyed getting it delivered to our home during lockdown and have always been very happy. When we were going into the restaurant the staff were always absolutely fantastic and if we have ever had any issues they have sorted them straight away.

Just has a Xmas eve delivery and was so impressed there was a goody bag with crackers honey comb candy cane Xmas quiz and a small bottle of Prosecco. Perfect touch. Food always great but this was an golden touch I won’t forget

I walked in without a mask straight away asked by a polite man if I can wear one I explained I had asthma and showed my asthma pump and proof he was very understanding and completely made me feel comfortable not being judged or anything. I walked into the place we was seated I got a few stares (from not wearing a mask) felt very judged and as if I was being looked upon and straight away was very uncomfortable. We was seated all was good until the end the waitress said please can you put a face mask on I explained again that I can’t it was only Last week I had an asthma attack and had to go to hospital. She said okay because I told her before I had asthma and didn’t expected to be asked again! and then later on she explained that a couple who was sitting next to us had complained to her that I should be wearing a face mask and that’s why she had to ask again which I didn’t agree with because she knew I had asthma she could of said back to the couple she is exempt and has asthma. I felt very uncomfortable the whole time and very judged. I shouldn’t of felt like this because I have a medical health condition that stops me wearing a mask. Just because I can’t wear a mask does that automatically mean I’m not allowed to go out because I will be stared at and judged and for staff in resturants to look down on me too? People should understand I made it clear on my arrival I had asthma showed my proof so later on in the night I shouldn’t of been asked to wear one again especially because someone complained about me to the waiter! my friend who I was with was wearing a face covering so surely it was obvious I couldn’t! Not just the fact I didn’t want to! Very upset and it did ruin my evening too the fact people didn’t understand and judged me. Especially when the restaurant knew I had asthma and to be asked again is just shocking.

Really good food, friendly staff, family atmosphere, strongly recommend to everybody!

We visited the wildwood billericay restaurant tonight fir a last minute dinner stop (2 adults 2 children)
It was covid safe and we felt comfortable
A lovely relaxed atmosphere with plenty of choice for both adults and kids
Staff were friendly and attentive
food was lovely
will definately be returning