Vodafone UK - London Surrey Quays Bewertungen 

Warren was very happy to help me and offer me a great deal on the board band .

“I had an excellent experience with Warran at the Vodafone shop. He was extremely patient with me and took the time to explain everything clearly. Thanks to him, I was able to switch my broadband to Vodafone at a cheaper price than I was paying with another company. He was very efficient and made the whole process smooth and stress-free. Highly recommend his service!

Great service at Vodafone

Alka from the Surrey Quays branch was absolutely outstanding! From the very beginning, she was patient, attentive, and went above and beyond to make sure all of my questions were answered thoroughly. What impressed me most was their genuine care and willingness to take the time to explain everything clearly without ever making me feel rushed.

Alka demonstrated superior professionalism, kindness, and empathy. It’s rare to find a team that combines efficiency with such a personal touch, but she truly excels at both.

This was by far one of the best customer service experiences I’ve ever had—an example of how customer care should be done!!

Warren was so lovely and helpful got me set up so easily!

I just wandered in today hoping to ask some questions about swapping over to Vodafone and upgrading my phone and the team was sooo helpful, especially Hasnat. Walked out with a new contract that works for me and my new phone will be ready so soon. Everyone was so helpful and friendly couldn’t recommend more.

I’ve just upgraded my phone and I’ve been served by Dennis. He was absolutely fantastic! His service was friendly and attention to details.

Tariq was really friendly and was able to get me a great deal for what I wanted. Overall great experience!

Staff member was very professional and helpful.sorted my queries and helped me get my upgrade

I came in today to switch network providers to vodaphone. Warren was very helpful and was listening to our needs carefully. My experience was great with vodaphone. He found an amazing deal for us. Thank you

Tareq is a great sales adviser and very helpful with helping resolve issues with network and phone issues

Friendly staff and service! I needed to upgrade my phone and they knew what I was after. The the team helped make this easy📱

Great customer service and knowledgeable staff. Not a single other Vodafone as recommended voxy to me which is a lot easier to top up as a foreign traveler. This was super helpful and the staff went out of their way to educate me not just do the easiest thing and run me out.

Very good attention to customer and they were very patient

Tareq was absolutely amazing and helped me with all my enquiries; Khadija was also of great assistance. Thank you to the team, will be back in a few months for my phone upgrade!

Dennis and Khadija were highly attentive, and the process was clean and quick.

Feedback on Vodafone Customer Service – Online vs. In-Store

After a dreadful experience with a female member of the online customer service team—where I spent over 45 minutes with no resolution—I decided to visit the nearest Vodafone retail store.

I went to the London Surrey Quays branch and was warmly greeted by Dennis and another member of the team. Dennis was extremely friendly, polite, and helpful. He literally resolved my issue within 5 minutes. Wow—what an amazing level of customer service!

The contrast between the online and in-store experience was stark. I strongly recommend that the online customer service team receive additional training on how to listen to customers, acknowledge the issue, and make a genuine effort to resolve it.

Thank you, Dennis, for turning a frustrating experience into a positive one.

My experience at the Surrey Quays has been exceptional. I came in to see if I was able to get an additional line as the memory for my current phone is maxed out and I was paying extra for icloud.

I was able to not only get an additional line but also get an additional as a gift to my father.

Dennis was very helpful and took the time to discuss different options for my needs and budget.

Really easy-going and quick understanding of the customer needs in term of performance internet data’s and call promos,
Great operator Dennis
Vodafone Canada Water