Vision Motors Bewertungen 

If you are thinking of buying a car from this company,proceed with caution.
I recently purchased a fiat 500x. Great car for fuel economy which I wanted but I didn’t have expect to be paying for new tyres ,new seat belt drivers side,break fluid,new oil, new key and new driver side handle.
All these issues totally unacceptable and as as result of zero communication from them I have issued a small claims through the government web .
So please proceed with caution

If I could put 0 stars I would. They have had my Audi q7 since Nov 2024 for repairs I’ve paid £1000 towards repairs, bought this car June 2024 and only been in my hands for 11 weeks out of about 59 weeks due to constant failures.

Received such a warm and friendly welcoming, and made to feel extremely relaxed by all the staff I encountered. Can safely say that it was an amazing,experience from trading in old car, to purchasing new car to after sales service and advice. It’s a family business and I was almost made to feel like one of the family. Can safely say that Vision Motors will most certainly be my first point of call when looking to change my current vehicle. I don’t normally write reviews, but it was such a great experience that I just had to find the time to write one. Stephen White- An extremely happy customer.

I am writing this review to warn other customers and share my full experience with Vision Motors.

I was sold a car with serious engine damage and multiple hidden faults that were not disclosed at the time of sale. After waiting over six weeks for the vehicle to be collected, I was given a courtesy car — but without valid road tax. As a result, the courtesy vehicle was clamped, leaving me without transportation and facing unnecessary stress.

Now that the vehicle has been returned, Vision Motors is refusing to return my £1,500 deposit, claiming £900 for supposed “damage” — with no proof, no breakdown, and no justification. I strongly believe this is a false and opportunistic claim.

To make matters worse, I have recently been informed that someone attempted to register the car under a new keeper and changed the number plate via DVLA — without my permission. This happened after I had returned the vehicle, which raises serious concerns about how they are managing vehicles and documents.

I am aware other customers have experienced similar issues with delays, false damage claims, and misleading communication. I would urge anyone considering Vision Motors to proceed with extreme caution.

This experience has caused significant stress and wasted time, and I feel it’s important to speak out.

I was approved for finance on a nice family car despite my credit not being great. The process was fast, and the car came with history and warranty.

Viewed the stock, reserved a car by phone, they took £100 for that priviledge.

The photos on the site didn't match the appearance of the car in person (so be warned and always view it). It was also on a piece of waste ground with a porta cabin as the 'sales office'. Not good.

We decided to not proceed with the purchase, but Vision haven't refunded the £100. Fairly telling when a company grasps for money so much they value £100 so much. Phoned twice, also did an online request for the money back, but still nothing. Have now opened a chargeback with my bank.

Avoid this bunch of cowboys at all costs. Imagine the kind of service you'll get if anything actually goes wrong with a car you've bought from this lot.

Sold us an economic and physical write off as almost perfect. Home insurance helped us get a refund but same car back up for sale. Beware. Would not recommend buying av 23 owp

We went to look at a car but it wasn’t at the garage so they convinced us to put £100 (which is a lot to a 17 yr old) deposit down which was fully refundable but still waiting on it being refunded we didn’t buy the car as in between I read so many awful reviews that I didn’t trust they would sell me a decent car

DO NOT BUY FROM THIS COMPANY. Go to Facebook page...'Vision Motors Direct Complaints. I personally had to go to a Small Claims Court to get my money back. Cars sold often have serious/dangerous faults. AVOID AT ALL COSTS.

Atrocious. Bought a car from the Haydock branch in January this year. Disaster from start to finish. When I went to look at it, told couldn’t take it home as alloys needed replacing. And the Wet Belt (Citroen Cactus 1.2) Stupidly, I went ahead with all the paperwork and paid! My Fiat 500 which I was trading in, offered £2400 part ex. Then told it was a Cat D, couldn’t be sold ( now know this isn’t true) and as a result could only give me £1200 for it. The £100 admin fee was going to be waived, as a gesture, but no it wasn’t.
Eventually get the car, and go to Blackpool for on overnight stay. On my way home, on the motorway, the brakes fail, totally. Horrendous situation. Call them to tell them, “how are you sure the brakes failed” You having a laugh? So someone comes to take it away and fix it. At this point, I decide to download the MOT certificate, which they put on for me …. It has 2 advisories of which im unaware, concerning bald tyres. So I end up paying £400 for new tyres. Few days later it’s back ( with parcel shelf I had to nag for as it was missing) another couple of days an engine warning light comes on, so I ring again. Says engine failure, deal with immediately. “Oh it’s just a sensor, bring it in we will fix it” So off we go again (this is all within their 4 week warranty!) So they sort it.
Middle of all this, I see my Cat D Fiat 500 that was “spares & repairs” on their website, FOR SALE, at 3 times more than they gave me. So I ring up, furious, Im told it’s a mistake and shouldn’t be on the website. When I go for the final sensor fix, there it is still complete, on their sale lot.
Fast forward to today- decided not to renew insurance on it when it ran out on the 16th and to get rid of it.
Reputable garage comes to buy it. Guess what? First off, the brakes are rusty but have very thick, new pads. And need replacing. So another lie. The service? Well, not had that either it would seem. And absolutely NO COOLANT in it.
I went here, as a single female. How naive was I to think that buying from a dealership would be better than a private sale?
Wont be doing that again in a hurry. Best advice, avoid like the plague. Honest I was told at every stage, NO you are not.

Avoid this place at all costs, absolute joke, worst experience of buying a car from a dealer Ive ever had, con artists, sold me a faulty car, and a £700 warranty that covered absolutely nothing,took the car back for them to do the repairs , took over 2 months to get the car back,held it in their compound until we paid for the repairs that should have been done before we bought the car, got the car back looking like it had been in a scrap yard absolutely filthy inside and damaged paintwork, having to have my alloy wheel refurbished because of the damage , absolutely no respect for peoples property . White substance like glue all over my back leather seat , mud on the carpets and seats , central locking still not working, door pillars and paintwork with a dull film like substance that I can’t get off , my car is so damaged it’s unbelievable ,how this company is still trading is beyond me.

Bought a car just over a year ago as it needs taxing
Went to car paper pile and could not find log book so rang dvla as I could not tax online to fined out I never received a log book was never put in my name so car is unregistered

I’m still waiting on my second key I was promised

Also had to do timing as it went in the car with in 1000 miles blowing 10 valves and bending rest

Few other issues with car no air con as it’s knackered was ment to of been topped up prier to buying

Not done

AVOID! 0 start out of 5 if it would allow me.
Bought a Vehicle and was given 'a great deal' with £500 off the asking price. Little did I know it wasnt fit for purpose, constant oil pressure fault. They wouldn't reply to my emails or resolve the issue via phone.

My son received a full refund on a Peugeot 208 registration number AV23OWP bought for £15,430 yesterday.

Bought mid April from Leeds branch to find days later it had been in an undeclared accident; badly repaired and was dangerous.

An indicative quote of £13.5k to repair was later received although a Peugeot approved accident repair centre said they did not feel they could complete the work to a standard that could be assured as safe and considered the car a physical and economic write off. The accident centre declared it unsafe to drive.

A Peugeot dealer who conducted a detailed health check inspection confirmed it would fail an MOT and should not be driven.

After several letters rejecting the car under the Consumer Rights Act 2015; I had to pay over £400 to return the car on a trailer.

Yesterday Vision Motors gave my son a full refund.

Full reports are available to back up my statements and Vision Motors have had email and physical copies; along with a video of the health check.

I am grateful for this refund but hugely concerned that the car is back for sale. Watch out people….

Absolute scam artists!! AVOID
Went and put a deposit down on a car for them to bring it to the yard so we could view. Rob informed us that the deposit was fully refundable. Unfortunately we had a bereavement in the family so as you can imagine buying a new car is now the last thing on our minds. Called this morning to explain the situation and request our refund to be met with an attitude from Rob who has now stated the deposit is not refundable as we've not seen the car no empathy just just very abrupt and rude. Even if we did view the car he also confirmed that he now has a buyer for the car so automatically that should mean we should get out deposit back

Avoid.Read reviews on facebook!Wanted to to buy a car from vision.Went ahead and and paid refundable deposit 100£ to have a test drive did drive.Had a test drive drive.Did not go ahead with with purchase so asked for deposit back.It has been 3 weeks now and no deposit back even after promised at least 4 times on phone and in person.Waste of time.Still ongoing case.

All of these 5 star reviews are fake!!! There is a Facebook page for legit reviews!!!
Avoid the place like the plague. Bunch of cowboys the lot of them! Roy is the biggest bullsh***er I’ve ever come across and jack is a patronising little turd.
Sold me a dodgy car back in Feb had nothing but trouble with it since day one and still having issues now. Called up 2 weeks ago to speak to Roy as he claimed he was going to process something for me, when I eventually got through to someone they said Roy no longer worked there yet all these recent reviews claim Roy to be gods gift 🤣 They don’t want to know, once they have your money, when you need to speak to them you won’t believe how many meetings these people are in or how many clients they are dealing with when in actual fact when you’re there the place is dead!

Found a great car at Vision Motors and was well looked after by Jake who was friendly and professional, would recommend as they offer great deals and great customer service.

Stay away!! Genuinely. Absolute joke of a company and honestly no idea how they get away with it. My bill from my car that was in "perfect condition" when I bought it was nearly £2000 to be fixed. Passed its MOT that they did with ZERO advisories but all this was wrong with it. The spring snapped as it had eroded and was cracked. But the MOT passed 🫠 the tryes were below pass level but the MOT passed. The brakes were too low but the MOT passed. The drop links needed replacing. The oil was leaking. I could go on. THE MOT THAT THEY DID!!!! Also told me a full service had been carried out 🤣🤣 hadnt had a service in a couple of years! cowboys 🤠 would not trust them as far as I could throw them. They literally sold me a faulty car with all kinds wrong with it. But now after paying out more than £2000 it's actually a really nice car and drives perfectly. No thanks to them.

Avoid this dealership – extremely poor experience and unprofessional service.

I reserved a car from this company for my wife with the understanding that it would be ready for collection by the following Wednesday. I was assured this timeline would not be an issue. On the day of collection—after taking time off work—I received a call from the dealership stating that if I paid the remaining deposit of £404.50, they would transfer the logbook and tax the car so it would be ready for us to pick up.

Later that same day, I called to confirm that we could collect the car, only to be told that the finance arrangements were not in place and we would not be able to take the car after all. After several days with no progress or updates, we made the decision to cancel the purchase and instead repair my wife’s existing car.

Vision refused to issue a full refund, claiming that because they transported the vehicle from Leeds to Haydock and fitted two new tyres, we were liable for these costs. They only offered a partial refund of £250. I eventually recovered the remaining amount through my bank, but this should not have been necessary.

In summary, the experience was frustrating, costly, and handled unprofessionally. I would strongly recommend avoiding this dealership.