I have always appreciated the service at Utility, Liverpool and shop there often. You get what you pay for I believe and their products are quality. I recently purchased a fountain pen, ink and cartr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Chloe took the time to always respond even though I messaged her a couple of times purely because of bad experiences with other traders.
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Needed a housewarming present and was sick of scrolling the same ten gift ideas every site pushes. This place had stuff I hadn't seen before, properly quirky without being naff. Ordering was easy and... Mehr ansehen
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As a first time user, the overall customer service provided by Utility Gifts left a positive impression. Ordered Poorly Explained Movies (game) Lots of fun! Clever clues, and the wide selection of mo... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
At Utility we have a passion for finding the new, unique, quirky cool and very best in design for gifting and pure self indulgence. We pride ourselves on being different, offering our customers an original shopping experience and being the go-to place for designs people will love. We’re also independent – we have no big shareholders to answer to and each team member is highly valued as part of the Utility family. We hope this shows in the exceptional service we always strive to achieve. Thank you for supporting us and keeping it local! We've also got a furniture, lighting & homeware side of the business which can be found at utilitydesign.co.uk
Kontaktinformationen
14A Compass West, Spindus Road, L192QR, Liverpool, Vereinigtes Königreich
- 01514949412
- sales@utilitygift.co.uk
- www.utilitygift.co.uk
4,5
Hervorragend
103 Bewertungen
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Very Poor After Sales Service when Things go Wrong
I ordered a gift for my Sister’s birthday & paid for next day delivery to ensure it arrived on time. DPD reported the shipment as damaged & said they were returning it to sender. Utility said they couldn’t dispatch a replacement until they received the original back from DPD? Needless to say, my Sister's birthday has now come and gone and several days later Utility apparently have still not received the shipment back from DPD.
Even though DPD admit they haven’t delivered it and don’t know where it is Utility are now refusing to refund my money until the issue is resolved with DPD! Talk about putting all the responsibility onto the customer!
Oh, and I made quite a few (pleasant!) chasing calls to Utility to sort this issue out and not once did they call me back. Obviously some CS training / CS policy changes required. Or maybe service would be better if agents weren’t working from home and were being properly managed in the office?
Sorry, cannot recommend.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hello Amanda,
Please accept my sincere apologies for the frustration this situation has caused.
I have spoken with Chloe and El, who have been handling your case. I understand that when you contacted our office on Friday, you advised that DPD had notified you the parcel was being returned to us due to reported damage. El contacted DPD to request confirmation of the damage, as it was possible that only the outer packaging had been affected and that the contents (the Jellycat Carrot Cake) may still have been perfectly fine. Because the item was a birthday gift, we asked DPD if they could attempt redelivery either that day or on Saturday.
Chloe updated you on this and advised that she would provide a further update later that afternoon if there was no movement by around 1:30pm. El subsequently spoke with DPD again and was told they would contact the depot and the driver to try to arrange redelivery, which at that point was likely to be Saturday. You confirmed this would be acceptable.
At approximately 4:30pm, Chloe emailed to let you know that unfortunately we had not received any further update from DPD that day, but there was still a possibility that delivery would take place on Saturday. She also advised that if the parcel did not arrive, once the office reopened we could check whether it had been returned to us and either re-dispatch the item or arrange a refund.
We then received your email yesterday (Wednesday) advising that the parcel had not arrived and requesting a refund. Chloe responded to let you know she was investigating this with DPD, who at that stage advised that the parcel may have gone missing. They were unable to confirm whether it was being returned to us or if it might still be delivered.
In situations like this, as outlined in our terms, we do unfortunately have to wait until the courier confirms the parcel is officially lost or it is returned to us before we can process a refund. This is because we have previously experienced situations where parcels have been delivered after refunds were issued, and we have then been unable to recover the cost.
Chloe is continuing to investigate this with DPD and will update you directly as soon as we have further information.
Best wishes,
Richard
Really quick delivery
Really quick delivery, and good communication from company to keep me updated. Very happy.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you for your kind words! We're so pleased to hear you were happy with the quick delivery and communication. We hope you enjoy your purchase and look forward to serving you again.
Best wishes,
Richard
Perfect
Everything arrived in perfect condition well packaged and fast.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you for this review, it's really appreciated!
Best wishes,
Richard
Jellycat search
I came across this business searching for a specific jellycat for my granddaughter after finding it sold out on other sites. Excellent communication with updates and a very speedy delivery.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hello Catherine and thank you for this lovely review; we're delighted we had what you were looking for. We hope we can be of help to you again soon.
Best wishes,
Richard
Birthday Card
Easy site to navigate. Great Chris Kamara card (not seen in the shops) for a sports fan. Also quick delivery. Thank you.
9. Februar 2026
Bewertung ohne vorherige Einladung
I'm absolutely delighted with the…
I'm absolutely delighted with the teapot. It came well packaged and quick delivery. Thanks
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hi Arlene - thank you so much for this review, it's really appreciated by us all. Enjoy your teapot!
Best wishes,
Richard
Very happy with this store,lovely…
Very happy with this store,lovely items.My order was received extremely well packed.It was obvious it was packed with care.Ordered before will order again
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you so much for your lovely review! We’re really pleased to hear you were happy with both the items and the care taken with the packaging - our team always goes the extra mile to make sure orders arrive safely. It means a lot to know you’ve ordered with us before and plan to again. We truly appreciate your support and look forward to welcoming you back soon.
Best wishes,
Richard
Very disappointed with Utility Gift’s…
Very disappointed with Utility Gift’s return process and customer service.
There was no return form included in my order. I contacted them by email on January 16th and again through their website on January 19th to arrange a return, and I have received no response at all.
Despite following all the instructions on their website, there has been zero communication. They advertise “hassle-free returns”, but my experience has been the exact opposite.
Poor customer support and unacceptable handling of a simple return request. I would not recommend this store.
My order number is 2000044683 .
Please, just send me instructions on how to proceed with the return. That’s all I’m asking! You can find my email address through my order number.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
We’re very sorry to read this and sincerely apologise for the frustration caused - this is certainly not the level of service we aim to provide.
Like many companies we don't include return forms in packages to save on unnecessary paper resource but we take all return requests seriously, so we’re investigating this as a priority. Unfortunately, we’re currently unable to locate an order under the name used in this review, and we can’t find any matching correspondence in our system.
Because of this, we’ve asked Trustpilot to help us obtain further information so we can identify the order and resolve this properly. We genuinely want to help and ensure your return is handled as quickly and smoothly as possible.
If you see this response, we would really appreciate it if you could contact us directly with your order number or the email address used to place the order, so we can assist you without delay.
Once again, we’re very sorry for the inconvenience and disappointment caused, and we hope to have the opportunity to put this right.
Richard
Edited response. Thank you. Since you have now provided your order we have looked through all our email from you as well as spam folder and can't find any requests about returning this? However, Chloe has called you and left a voicemail. She has also emailed you via the email address on the order. If you could please call on 0151 494 9412 and ask to speak with Chloe to discuss this as the email address on the order maybe different to that you are using or it may have been entered incorrectly?
First class company
First class company to deal with. Easy ordering, excellent comunication and very speedy comminication.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hello and thank you for your kind feedback. We’re delighted to hear you found the ordering process easy and our communication clear and speedy. It was a pleasure to assist you, and we hope to welcome you back again soon.
Best wishes,
Richard
Great service!
The team at Utility kept me updated with my ordered and shipped it fast in a very secure package. Impressed, will order again for future gifts!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you Annie for these kind words, it's really appreciated by us all here.
Happy New Year!
Richard
Great gift options
Great gift options and prompt delivery! Definitely recommend!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Great service
Great service. Quick delivery. Great design product.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Prompt and as expected
23. Dezember 2025
Bewertung ohne vorherige Einladung
I ordered just after the last…
I ordered just after the last guaranteed for Xmas delivery and yet it still arrived before the day. Fantastic products and great service.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Easy to order and arrive exactly when…
Easy to order and arrive exactly when it said it would. Happy with my purchase.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you Kara for this review - its really appreciated by us all.
Best wishes,
Richard
What a joy to deal with such a great…
What a joy to deal with such a great company, they really did impress me with how they deal with an order. It is quick, efficient and they communicate well. The only negative is that I ordered plates as a present (found they were cheaper at Utility than other places!) but I undid them to check they were ok and. they did leave 2 prices on, just saying!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hello Tessa and thank you for this review - but point taken. We will discuss this with the warehouse to ensure all prices are removed - as they should be - on packing.
Best wishes and enjoy the rest of the weekend.
Richard.
Easy ordering process.
Easy ordering process.
Prompt delivery.
Query answered quickly.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thank you Julie for this lovely review.
Enjoy the rest of your weekend!
Best wishes, Richard
paying extra for next day delivery
From Utilitygifts.co.uk i ordered 4 gifts on 3/12/25 i paid extra for next day delivery.My order never arrived yesterday 4/12/25 so i phoned Utility gifts and spoke to Chloe who told me although i'd paid extra for next day delivery as advertised on their website she could'nt promise i'd get it next day.Astonished by our conversation surely this should be looked at by Trading standards authority.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Hello John - please accept apologies. I can see you purchased 3 greetings cards on 3rd December at 11.43am and they were delivered by DPD on 5th. We were waiting for stock to arrive so the dispatched missed the cut off for next day delivery at 12noon. I understand you spoke to Chloe and she did try to explain this.
Best wishes,
Richard
First time ordering
Was a bit unsure as had never placed an order with utility gift before but they had a Jelly Cat that I needed for a gift and couldn’t get elsewhere so tried it. Great service item arrived quickly.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Utility Gift Store
Thanks you Amanda for this review, it's truly appreciated by us all here.
Best wishes,
Richard
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