Friendly staff very helpful polite always will to help with enquiries you may have easy to book would highly recommend to anyone needing to higher a vehicle excellent service all round
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Booking the hire of a van online at short notice via the U-Drive website was easy and straightforward. Email confirmation of the hire was also received very promptly. On pick up of the van staff wer... Mehr ansehen
Unternehmen hat geantwortet
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Mehr ansehen
Unternehmen hat geantwortet
I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über U-Drive | Car, Van, Minibus & Truck Hire
Vom Unternehmen geschrieben
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Kontaktinformationen
Fancy Road, BH12 4QH, Poole, Vereinigtes Königreich
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4,6
Hervorragend
6156 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So much better than Enterprise!
So much better than Enterprise!
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Jackson,
Thank you for the 5-star review! We’re really pleased to hear you had a great experience with us. We appreciate you choosing U-Drive and hope to help you again in the future.
Kind Regards,
U-Drive Customer Service
The Journey
"I had a fantastic experience with Euan at U drive in Southampton, He made the entire rental process incredibly smooth and stress-free and never rental a car in my life. He was professional, quick to respond, and went above and beyond to make sure I was taken care of as I payment would go through for some reason and he patiently waited. If you’re looking for cam rental please look no further then Udrive.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review! We’re thrilled to hear that Euan made your first car rental experience smooth and stress-free. It’s great to know he went above and beyond to help with the payment issue and made you feel well taken care of. We’ll be sure to pass your kind words on to him and look forward to helping you again in the future.
Kind Regards,
U-Drive Customer Service
Short term van hire. Great.
Short term van hire. Booked pn line which worked well. Had to extend and make some changes quite late...phoned and they could not do enough to help me. Friendly and efficient Tracy thanks. Collect and return was very straightforward. Euan was v helpful showing me round yhe van...thanks Euan. Overall a great experience and good value for money. Have used before. Will use again.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review. We’re really pleased to hear everything went smoothly, from booking online to making last-minute changes. It’s great to know the team were friendly and efficient, and that collection and return were straightforward. We’ll be sure to pass your kind feedback on to Tracy and Euan. We really appreciate your continued support and look forward to helping you again next time.
Kind Regards,
U-Drive Customer Service
I am extremely disappointed with my…
I am extremely disappointed with my experience renting a van from U Drive.
Around six weeks ago, after returning the vehicle, I was told there was a nail in one of the tyres and my deposit was put on hold. From that point onward, I received no communication whatsoever for over a month. No explanation, no inspection report, no invoice, and no confirmation of what action was being taken.
Only today, after I personally chased this up via their hotline, I was suddenly told that I would be charged £100 because the tyre had been replaced. This was the first time I was informed of any replacement or cost. I was never given the option to see evidence, approve the work, or even be notified in advance. I had to specifically request an invoice before they agreed to provide one.
I find this charge highly questionable. A nail in a tyre does not automatically justify a full tyre replacement, and even if replacement were genuinely necessary, holding a customer’s deposit for over six weeks without any update or consent is completely unacceptable. If a tyre can fail entirely due to a single nail, that raises serious concerns about vehicle maintenance to begin with.
To be clear, this is not about the £100 itself — it is about lack of transparency, poor communication, and what feels like an arbitrary post-hoc charge. This experience has left me with the impression that customers are vulnerable to unexplained deductions with little accountability.
I would strongly advise others to be cautious, document everything, and clarify tyre and damage policies very carefully before renting.
15. November 2025
Bewertung ohne vorherige Einladung
I brought a Luton van just was given a…
I brought a Luton van just was given a long wheelbase. The staff were amazing when I explained what I needed to move and turned out if I had the Luton I couldn’t have done the job. It was all thanks to the staff for the professional help and advice.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Oluwaseun,
Thank you for taking the time to leave us a review. We’re really glad our team could step in, understand what you needed to move, and recommend the right vehicle for the job. It’s great to hear their advice helped make your move possible and stress-free.
We’ll be sure to pass on your kind feedback to the Bristol team.
Kind Regards,
U-Drive Vehicle Hire
Appalling service
Appalling service. Took nearly £2000 of my money for 5 days
12. Dezember 2025
Bewertung ohne vorherige Einladung
LWB hightop automatic electric van
Great service and price. Staffs are very friendly and nice. I looked for LWB automatic hightop van, which is only available in U-drive in my area. Quick response from the team and answered all my questions clearly. Very satisfied with the service. Thank you very much.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Han Lin Soe,
Thank you so much for your kind review! We’re really pleased to hear you were happy with both the service and the price, and that the team could help you find the LWB automatic hightop van you were looking for.
We really appreciate your support and hope to help you again in the future.
Kind Regards,
U-Drive Vehicle Hire
Had to get a hire car last min and the…
Had to get a hire car last min and the lads in store were extremely helpful and very kind. Great customer service and a hire car I wish I never had to give back, my entire experience was great. Would definitely recommend.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Amy,
Thank you for your great review for our Southampton Branch, we are pleased to hear you had such a great experience and appreciate the recommendations. We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Services
Good people behind desk
Good friendly staff, would recommend to family and friends
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Matthew,
Thank you very much for the 5* review! We are glad that you had such a great experience at our Bristol branch. We hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Kaylee was very helpful
Kaylee was very helpful, and went out of her way to try and make the process easy. even though renting a car is always a Faff.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Tom,
Thank you so much for your 5-star review! We're really glad to hear Kaylee made the process smoother for you — even when renting can sometimes feel like a bit of a faff! We’ll be sure to pass on your kind words.
Thanks again for choosing U-Drive.
Kind Regards,
U-Drive Customer Services
Booked online
Booked online, very easy and quick to organise. Arrived for collection turnaround was fast and customer service from Kayleigh and the operators was friendly, professional and engaging answering all my questions. Happy to recommend.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Glen,
Thank you for taking the time to leave such a brilliant review. We're delighted to hear that booking online was quick and easy, and that Kayleigh and the team provided friendly, professional service during your collection.
We really appreciate the recommendation and hope to welcome you back again soon!
Kind Regards,
U-Drive Customer Services
Ty served me this morning
Ty served me this morning. He was friendly, patient and efficient. Very good service.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Simon,
Thank you for sharing your experience. It’s great to hear that Ty provided friendly, patient and efficient service — we’ll make sure your feedback reaches him.
We’re glad you had a positive visit and hope to see you again next time.
Kind Regards,
U-Drive Vehicle Hire
good service
good service, responsive employee Ty with a good sense of humor
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your 5-star review, Edgars! We're glad to hear Ty made your experience enjoyable and that you found our service helpful. We’ll be sure to pass your kind words on to him.
Kind Regards,
U-Drive Customer Service
Very pleased with the customer service…
Very pleased with the customer service experience I received, the booking was a quick and easy process. The van was a good vehicle and easy to drive. I would highly recommend U-Drive to my friends and family.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi David,
Thank you for your 5-star review! We're so pleased to hear you found the booking process quick and easy, and that the van met your needs. We really appreciate your recommendation and hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
Staff were friendly and efficient and…
Staff were friendly and efficient and made me feel well looked after, the van was clean and drove straight. No complaints here.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review! We're delighted to hear you found the team friendly and efficient, and that the van met your expectations. We really appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Harry was very helpful
Harry was very helpful . Helped us find the best van for us. Very knowledgeable about products
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Dave,
Thank you for your 5-star review, Callum! We're really glad to hear that Harry was so helpful and knowledgeable in finding the right van for you.
Kind Regards,
U-Drive Customer Service
Great van good price
Great van good price . Ty was efficient professional and friendly .
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Catherine,
Thank you for your great 5* review, we are glad that you had a great experience and will make sure to pass your comments on to Ty and the team at Poole.
Kind Regards,
U-Drive Customer Service
Friendly and helpful
Excellent customer service from the team at U-Drive Southampton. Euen and Kayleigh are always so friendly and helpful. I especially appreciate their knowledge of the vehicles, including the expected fuel tank capacity, so that refuelling is easy to calculate. Have used before, will use again. Excellent van hire solution.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Rob,
Thank you for your 5-star review! We're so pleased to hear that Euan and Kayleigh made such a great impression and that their knowledge helped make things easier for you. We’ll be sure to share your kind words with them, it’s great to know you’ll be hiring with us again!
Kind Regards,
U-Drive Customer Service
Hired a van from Southampton branch
Hired a van from Southampton branch. Easy to do . No problems . Van was clean and quite new. Price was reasonable to.
Returning was easy to just a couple of quick questions 5* will use again.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Paul! We're glad to hear everything went smoothly and that you found the process easy from start to finish. We look forward to seeing you again soon.
Kind regards,
U-Drive Customer Service
Ty was incredibly professional and…
Ty was incredibly professional and polite…. Great experience, fast and friendly service
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Jason,
Thank you for your great 5* review, we are glad that you had a great experience! We will ensure that your review gets back Ty and the team in Poole. We hope to welcome you back again soon.
Kind Regards,
U-Drive Customer Service
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