TripAdvisor Bewertungen 1.986

TrustScore 1.5 von 5

1,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Do not trust this travelers webpage, always do your own research and only do the booking and pay DIRECTLY with a business. Their forums also is filled by rude trolls who like to harass other users an... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Can't trust this website. Very little truth to be found. People that aren't verified guests can leave reviews for Hotels and Motels.

Bewertet mit 1 von 5 Sternen

TripAdvisor recently removed a pending positive review of Pullman Bali without telling me there was a problem which I dont believe there was. I have written many reviews on there and never had a prob... Mehr ansehen

Bewertet mit 1 von 5 Sternen

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria. I don’t trust their reviews anymore as if negative things... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro
  2. Finanzberater
  3. Flugsuchmaschine
  4. Hotel
  5. Preisvergleichsseite

Informationen, die aus verschiedenen externen Quellen stammen

TripAdvisor - Holiday reviews, photos and travel advice for hotels and accommodation - Compare prices with just one click


Kontaktinformationen

1,4

Ungenügend

TrustScore 1.5 von 5

1986 Bewertungen

5 Sterne
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1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

TripAdvisor has no integrity

TripAdvisor has no integrity. I reported an obviously fake malicious review of our business (that also recommended a competitor) and TripAdvisor refused to remove it sending me a feeble automated response which clearly showed that hadn't spent any time at all checking the review.

20. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Refund for the cancelled tour

We booked our Europe holiday way back early Feb 2020 and fully paid since the tour was cancelled and finally after much delay Trip A Deal finally refunded the money deducting modest $250 dollars. We will of course book our holiday through Trip A Deal

12. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Trip Advisor owned Viator- Zero accountability for system failures

We booked a “ Barron River Half-Day White Water Rafting from Cairns” experience through Trip Advisor owned Viator and received a full confirmation and tickets on email. On the day of the experience we found out that the service provider never got a request from Viator and could not accommodate us as they were all booked out. I called Viator and they said their system may not have been synced with the service provider’s system and there is nothing they could do except issuing a refund. Seriously?! For such an establishment tour organiser, such a juvenile response and no accountability for system failure? I was hoping for a bit more accountability and compensation for ruining a day of my trip. We have booked through Viator and Trip Adviser on several occasions but will be taking my business elsewhere from now on. Disappointed!

29. Dezember 2020
Bewertung ohne vorherige Einladung
TripAdvisor-Logo

Antwort von TripAdvisor

Hello,

Thank you for reaching out via TripAdvisor's Trustpilot page. We're sorry to hear about the issues you experienced with your booking.

Since your query pertains to Viator, which is managed independently of TripAdvisor, one of the Customer Relations representatives for Tripadvisor will reach out to you today to collate further details which we will then forward onto the appropriate team at Viator for them to provide assistance.

Kind regards,

TripAdvisor Customer Relations Team.

Bewertet mit 1 von 5 Sternen

Negative Experiences Reviews Unallowed

They will not post reviews that involve a disagreement with internal policies of a business even though those policies affect customers who enter premises. That is like saying you are prohibited from writing any kind of negative experience you had with a business to alert others of this experience.

"we will remove reviews that simply describe a disagreement with the policies of the business. For example, while it may be helpful for a traveller to know that you did not receive a refund for your cancellation, it is unfair to a business to be rated negatively based solely on their adherence to a policy."

28. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Anchorage holiday park Iluka

Great Park. Excellent COVIDSafe rules. Very clean toilet and showers. Iluka it’s self is quite with nothing much of interest. Recommend this park if you are passing for a short stay.

18. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Never book accommodation through Tripadvisor

I will never again book accommodation through Tripadvisor! They have never responded to numerous emails I sent to them about the cancellations I had to make to my London accommodation (2 sites) due to COVID-19. I cannot even leave my home country due to COVID-19, let alone travel to London, yet Tripadvisor would not communicate with me when I asked if I can have my accommodation deposits refunded. NOT HAPPY!

20. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Has been a great source of info…

Has been a great source of info although one of the problems I've found is that the mostly highly rated or prominent restaurants are those that tend to be 'tourist traps'. Would be great if their algos could give more prominence to local restaurants that aren't flooded with tourists.

19. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

TripAdvisor only publish pretty much…

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria.
I don’t trust their reviews anymore as if negative things have happened they refuse to punish the review when the facts are clear. Waste of time using them

29. August 2020
Bewertung ohne vorherige Einladung
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Antwort von TripAdvisor

Hello Charmaine,

Thank you for taking the time to bring what I believe to be review concerns to Tripadvisor's page on Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates our guidelines (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed.

Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

We hope this provides further clarification for you with regards to our review policy and process!

Kind regards,

Tripadvisor Customer Relations Team.

Bewertet mit 1 von 5 Sternen

I wrote an honest review about an…

I wrote an honest review about an experience my partner and I had at an restaurant establishment on TripAdvisor and the company shot down my review saying it was not going to publish my review as it was not a substantial experience. It WAS our experience. So I’ve deleted the app and want nothing to do with their garbage if they can’t accept that an experience is an experience and it was no different to any of the other one-starred negative reviews other people had of the place.

17. August 2020
Bewertung ohne vorherige Einladung
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Antwort von TripAdvisor

Hello Gary,

Thank you for taking the time to bring your ongoing concerns to TripAdvisor's page on Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates our guidelines (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed.

Reviews are left for free, therefore TripAdvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

Thank you for being a part of the TripAdvisor community!

Kind regards,

TripAdvisor Customer Relations Team.

Bewertet mit 5 von 5 Sternen

Amazing manager lovely Kieren

I will keep my review simple , trying to do it on google without success
Anyone looking at joining a gym soon go to gym 4 at beenleigh best gym in beenleigh and area
Fantastic team , great clean gym , professional staff and just a nice atmosphere
Shame we are all on a sad journey at present with covid 19 but gyms will open soon
My big big big thanks to the caring and lovely manager kieren thanks a million for being so caring towards my hubby and i , sue and steve andrews , goes along way in a business and we thank you sincerley , thanks a million :)
See you all again soon 😀😀tc x

22. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Will never use TripAdvisor or Viator…

Will never use TripAdvisor or Viator again. They seem to be stuck in the dark ages charging their own cancellation fees regardless of what the supplier is actually doing. There are far too many online travel companies out there that don't charge change or cancellation fees to bother wasting time or money booking through TripAdvisor.

Edit: Typical, only willing to do the right thing when there's a negative review. I booked the tour through Tripadvisor. Nowhere in the booking did it indicate that the booking was actually being funneled through Viator. Other large online travel sites are far more transparent and accommodating.

1. Mai 2020
Bewertung ohne vorherige Einladung
TripAdvisor-Logo

Antwort von TripAdvisor

Hello,

Thank you for reaching out via TripAdvisor's Trustpilot page. We're sorry to hear about the issues you experienced with your booking.

Since your query pertains to Viator, which is managed independently of TripAdvisor, one of the Customer Relations representatives for Tripadvisor will reach out to you today to collate further details which we will then forward onto the appropriate team at Viator for them to provide assistance.

Kind regards,

TripAdvisor Customer Relations Team.

Bewertet mit 5 von 5 Sternen

Nokonyana - Botswana

Nokonyana - Botswana
What an amazing experience. 12 of us went after my daughters wedding. From the minute we arrived we were looked after by all the amazing staff. The incredible game drives. The wonderful food. The smell of fresh baked muffins I. The morning. Amazing. What a special time. We will hold on to these wonderful memories. Can’t wait to visit again

20. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

your web site does not verified user…

your web site does not verified user and as a consequence it becomes a tool for competitors/haters/stalkers/delinquents/mob.
you should consider in listen to both parties
you shouldn't allow the uploading of photos with business information
you should not allow insults or the use of despicable not constructive feedback
there are multiple scams happening on a daily base using your web site as a blackmail
when we provide info on a scammer you just knock it down by saying that the reviewer can write what ever he wants about anything!
your staff should get some training
anybody can open multiple pages of the same venue to just do whatever they want with it and you don't even check on that

5. April 2020
Bewertung ohne vorherige Einladung
TripAdvisor-Logo

Antwort von TripAdvisor

Hello,

Thank you for taking the time to bring your concerns to TripAdvisor's page on Trustpilot. We are sorry to learn that you are unhappy with the review content on our website.

We value user contributions as it's our mission to be a comprehensive source of travel information for our users. We also want to ensure that TripAdvisor is a safe and trustworthy source for travel advice and information. Therefore, we have technology in place as well a team to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines, which you can read more about here (https://www.tripadvisorsupport.com/hc/en-us/categories/200056887-Guidelines)


Kind regards,

TripAdvisor Customer Relations Team

Bewertet mit 5 von 5 Sternen

Good reference point.

I always check in with TripAdvisor before making a decision, from booking accommodations, things to do, etc...

Many useful tips and recommendations from other travellers. They have saved me from many unnecessary inconveniences when visiting foreign places, such as how to avoid long queue when visiting a popular attraction.

30. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

FALSE ADVERTISING TO BAIT CUSTOMERS

If law is applied, Tripadvisor would be dragged into court for false advertising. Their indexed Search results on Google show bait low prices for hotels and the price suddenly jumps significantly when you click the linked pages. I have a link for a hotel showing a price of $147 per night for a particular hotel but when I click on the link, it sets the price at $205.. This just made me decide to stay clear from that website.. If they publish false and bait advertising, then I would question the authenticity of their reviews and ratings.. I decided to book through the hotel itself direct which turns out to be cheaper than Tripadvisor anyway.

15. März 2020
Bewertung ohne vorherige Einladung
TripAdvisor-Logo

Antwort von TripAdvisor

Hello Carlos,

Thank you for taking the time to provide feedback pertaining to Tripadvisor via the Trustpilot page.

When a user's dates are unknown, such as during a web search, Tripadvisor will average any searches for availability made for a particular property over the past 30 days. As such, an average may indicate that folks were recently searching for a time of year that is less costly or outside of the property's high season. Once dates have been entered on the Tripadvisor site, we are looking at the actual inventory available for the dates specified. We hope this helps to clarify the information you saw displayed during your web search versus availability and rates when searching directly on the Tripadvisor site.

Kind regards,

TripAdvisor Customer Relations Team

Bewertet mit 3 von 5 Sternen

Not Bad But Some Problems

TripAdvisor is a valuable tool for travelers to pick up info on destinations, accommodation, eats joints yada.
However I find it quite difficult to use at times - particularly when I write a review of something not already listed. TripAdvisor's guidelines for listing a new place I find hard to follow - they seldom work.
It is also frustrating being unable to communicate easily with staff - for instance a recent review of CHANGI AIRPORT was rejected - the reasons given didn't make sense (most seemed stock responses which didn't really apply to this case) and I could not talk to anyone about how I could rectify my efforts.
I sometimes suspect positive reviews are written by people with a vested interest in the place looking good - although I know TA does a lot of work trying to minimize this.
Many reviews seen to come from people who self-aggrandize their fabulous taste - they chose this place and so OF COURSE it's excellent.
Others seem to simply fire in reviews in order to rate highly on reviewer stats - 2 lines: "X was a great place - we found the food scrumptious and the service excellent." - doesn't cut it. Perhaps TA should reject reviews less than a certain length.

27. Februar 2020
Bewertung ohne vorherige Einladung
TripAdvisor-Logo

Antwort von TripAdvisor

Hello Terry,

Thank you for your review on TripAdvisor's Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

That being said, we know we can do more and do better and as such are always looking for new ideas to improve the site and any comments or suggestions that our community have are highly welcome. You can send them via the following link:

http://www.tripadvisor.com/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Thanks for being a part of the TripAdvisor community!

Kind regards,

TripAdvisor Customer Relations Team.

Bewertet mit 5 von 5 Sternen

Research travel opportunities.

There being millions of opportunities for travel, accommodation, food etc.etc. it is very useful to be able to research the various possibilities before spending hard earned money.

26. Februar 2020
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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