I’ve had a couple of boxes now and each one has been beautifully packed, it’s all arrived in one piece and the quality of the products makes them good value for money. They also have a really good ran... Mehr ansehen
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All the gifts in my Birthday Advent Calendar were really lovely and useful. I was so impressed with it, that I have pre-ordered the Christmas Advent Calendar with 24 surprise items, really looking fo... Mehr ansehen
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I ordered my birthday box which arrived just after my birthday but I loved it!! All the little goodies, especially the cosy socks made it all the worthwhile! I’ll definitely be ordering from them agai... Mehr ansehen
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I ordered and put in the delivery address with flat number. This then didn’t show up at the checkout page, only the building number but I double checked and assumed the delivery driver would have a... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Kontaktinformationen
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, Vereinigtes Königreich
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4,6
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Delivery failure and only partial refund
I ordered and put in the delivery address with flat number. This then didn’t show up at the checkout page, only the building number but I double checked and assumed the delivery driver would have access to it as delivery is an unavoidable £5.
The delivery failed as they could not see the flat number. Treatbox wanted another £5 to redeliver this when it was returned to them which was too expensive and past the date I needed it sent.
It has taken me 6 weeks to get the refund which had more money deducted from it due to some items having an expiry date (one biscuit for £3).
All in I spent a lot of time and money with nothing to show for it and I found the customer service poor. They were unwilling to resolve my complaint or acknowledge their address entry system needed changes and therefore I will not use them again and would not recommend.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Lucy,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
Unfortunately, the parcel was returned to us because Royal Mail were unable to deliver it without the full address. Once it was returned, we offered two options: to resend the parcel for the cost of the additional postage, or to process a refund in line with our returns policy. As many customers choose to have their order resent rather than refunded, we asked you to confirm which option you wished to proceed with before taking any action.
Once we received your confirmation that you wished to proceed with the refund, this was processed the following working day.
We're sorry that our previous communication caused confusion, as that was never our intention. We appreciate you highlighting your experience and will continue reviewing both our checkout journey and our customer communications to make them as clear as possible.
We truly hope you'll consider shopping with us again in the future and give us the opportunity to provide you with the experience we always strive to deliver. Your feedback is genuinely appreciated, and we're always looking for ways to improve.
Thank you so much - TreatBox 💗
Beautiful boxes
I’ve had a couple of boxes now and each one has been beautifully packed, it’s all arrived in one piece and the quality of the products makes them good value for money. They also have a really good range of options available and the ability to personalise messages and cards makes them ideal for gifts.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
beautiful products
As usual beautiful products with fast delivery presented well. Always know if I order with you you will deliver the goods x
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
All the gifts in my Birthday Advent were really good quality and very useable
All the gifts in my Birthday Advent Calendar were really lovely and useful. I was so impressed with it, that I have pre-ordered the Christmas Advent Calendar with 24 surprise items, really looking forward to getting my hands on it. Would recommend TreatBox to all my friends and family as a really nice gift for someone.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Lynsay,
Thank you so much for such a wonderful review! 💖 We're so happy to hear you loved all the gifts in your Birthday Advent Calendar and found them both beautiful and useful, that's exactly what we hope for. It means the world to us that you've already pre-ordered our Christmas Advent Calendar too! We can't wait for you to open all 24 surprises later this year. Thank you so much for recommending TreatBox to your friends and family and for supporting our small business. We hope you love your Christmas Advent just as much! ✨
A little disappointing…
I place an order however was later told an item was out of stock, I decided to wait until a similar item was in stock however that same day I got an email stating my parcel was with Royal Mail. When I queried this with Molly I was told it wasn’t, it was because a label had already been printed but next day it arrived. Didn’t know if the out of stock item was in there or not so opened it, a big regret, as no way could I get it all back in nicely which was upsetting . Needless to say I was disappointed by the size of the box, thought it would be slightly bigger… more spacious, all the items we’re packed on top of each other and on the inside of the lid it asked to upload pics of the box thus promoting the company however the treatbox was clearly for a bride so would have liked it to have said ‘a treat for you’ like some of their boxes do.
There was clearly a mix up over the out of stock item which wasn’t apparently to be back in stock until the following week…. not a great experience Treatbox but all the items are nice and my daughter will enjoy opening it at her Hen Do I’m sure.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Lisa, we're so sorry to hear that your experience didn't go as expected. We completely understand how confusing the dispatch updates must have been, and we're really sorry that this meant you ended up opening the box earlier than planned.
We really appreciate you taking the time to share your feedback about the presentation and the messaging inside the lid too, comments like yours genuinely help us improve.
Although we're pleased to hear your daughter will still enjoy the gifts at her hen do, we're sorry we let you down on this occasion. Thank you again for your honest feedback, and we hope we'll have the opportunity to give you a much better experience in the future.
Absolutely beautiful gift for my sister…
Absolutely beautiful gift for my sister at a time in her life when she just need a little cheering up. The quality of the products and packaging is just beautiful.
I am so glad I found TreatBox.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I ordered my birthday box which arrived…
I ordered my birthday box which arrived just after my birthday but I loved it!! All the little goodies, especially the cosy socks made it all the worthwhile! I’ll definitely be ordering from them again!
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I bought the birthday treat box for…
I bought the birthday treat box for myself and it was delightful. Lovely choices and made me happy. Going to order another for a family member
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello,
Thank you so much for taking the time to leave us a review, we really appreciate it. We are so happy to hear that you treated yourself to a Birthday TreatBox! We always love hearing that our customers are happy and we are so pleased that you are treating YOU!
It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day and for being a loyal customer of ours.
Thank you for making our day - TreatBox 💗
Iv actually bought this little box for…
Iv actually bought this little box for my friend as it’s her 40th birthday n with me also not knowing what’s inside, it will be even more special & a surprise to see what she actually gets in her little treat box
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Lovely website with gorgeous gift…
Lovely website with gorgeous gift ideas. Our friend was really touched by what she received in her treatbox.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Thoughtful expensive little gifts
I have received & sent many Treatboxes which are lovely thoughtful little boxes of joy.
They can be a bit expensive for what they are but they are nice as an occasional surprise for someone.
They are boxed beautifully on the whole (although my own ready to go box was a bit of a mess!🤦🏻♀️)
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Sue,
Thank you so much for taking the time to leave us a review and for your continued support.
We're so pleased to hear you've both received and sent TreatBoxes over the years, and that they've brought a little joy to those lucky enough to receive them. That really means a lot to our small team.
We're sorry to hear your Ready to Go box wasn't presented as beautifully as it should have been. We take great pride in how our gifts are packed, so it's disappointing to hear we missed the mark on this occasion. We'll be sure to share your feedback with our packing team.
We also appreciate your comments on value. We carefully hand-pack every TreatBox and thoughtfully source each item, but we completely understand that everyone has different expectations.
Thank you again for your honest feedback, and we hope we can provide you with an even better experience next time.
Thank you so much - TreatBox 💗
Went with a pink Friday treat box…
Went with a pink Friday treat box to reward myself. Box arrived perfectly and presented well. However, although all the items were lovely, it did feel like you didn’t get much for your money. One item for example, was some seeds. A lovely touch but felt like this should have been an added bonus, not a main item. A little disappointing but maybe next time, I’ll have to pick items for myself and not go with the surprise factor.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Claire,
Thank you so much for taking the time to leave us a review.
We're really pleased to hear your TreatBox arrived beautifully presented and that you enjoyed the items inside.
We're sorry to hear that you felt it didn't quite offer the value you were hoping for. Our Pink Friday TreatBoxes are designed to offer a surprise selection of products at a heavily discounted price, and we always try to include a thoughtful mix of treats, self-care items and little keepsakes. We completely appreciate that surprise boxes can be quite personal, and not every item will be everyone's favourite.
Thank you for your honest feedback regarding the seeds, we'll certainly take this on board when putting together future boxes. As you mentioned, our Build Your Own option might be a great choice next time, as you'll be able to hand-pick every item to create a box that's perfect for you.
Thank you so much - TreatBox 💗
Beautiful box
Fantastic company, box arrived beautifully presented and arrived next day! Would definitely recommend
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
A treat for a friend
The treatbox was for a friend and it was lovely. Service is always excellent and delivery is prompt. It was value for money and great quality.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I love Treatbox
I love Treatbox! It’s a go to for gifting for my family and friends and I have always had rave reviews from those whom I send them to. I also buy my daughter the Treatbox advent calendar every year and she loves it. Always beautifully wrapped and full of excellent quality gifts.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Ordered a birthday box to be delivered…
Ordered a birthday box to be delivered . It asked me for delivery date 📅. I put the birthday of the person & said it would be delivered a week before the birthday . Delivered 8 weeks before their birthday 🫣😫which completely ruined the whole surprise & point of it.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Natasha,
Thank you for taking the time to leave a review. We're really sorry to hear you were disappointed.
We completely understand how important it is for birthday gifts to arrive at the right time. Looking into your order, we can see that the delivery date selected at checkout was 11th July, and we dispatched your TreatBox to arrive in line with that date. We do send gifts a few days before the requested date where possible to help ensure they arrive on time, rather than risk them being delivered late.
We're sorry there seems to have been some confusion regarding the date entered, as we certainly never want to spoil a surprise.
If there's anything further we can help with, please don't hesitate to get in touch with us at hello@treatboxuk.com
We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.
Thank you so much - TreatBox 💗
Birthday gift to myself…
I decided as it was my birthday to take Treat box up on their birthday box half price.
I knew it would be a gamble on what would be in it. It came today.
Do I think its value for money, no think choosing your own is always better but I wanted a surprise.
Always nice presentation and quick delivery all that is fine but only 6 items in the box for the original price of £32 thats expensive, cost £22 with delivery but i cant use 2 items.. disappointed so probably wont by a surprise box again.
4 star for presentation and generally they are good
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hi Yvonne,
Thanks so much for taking the time to leave us a review, we really appreciate it. We're really pleased to hear you loved the presentation and speedy delivery. We completely understand that our Birthday Mystery Box isn't for everyone, that's the nature of a surprise gift, and we appreciate your honest feedback.
Our surprise boxes are curated to offer a selection of products at a reduced price, but we know that choosing your own items is often the best option if you have particular preferences.
Thank you again for giving it a try, and we hope we can help make your next TreatBox feel extra special.
Xtra Special June Box
Love the June box, it made me smile and happy, always so excited to open up the month box it was well worth waiting for thank you. My birthday is in June and was so nice to have these lovely things xx 😍😍
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you’re enjoying your TreatBox subscription and that each box has been bringing a little happiness to your month. Creating thoughtful, exciting happy mail for our subscribers is exactly what we love to do, so it means the world to hear this feedback.
Your kind words truly mean so much to our team and motivate us to keep curating special subscription boxes that our customers look forward to receiving.
Thank you for making our day - TreatBox 💗
Best of the best!
Really easy to navigate website and clear instructions. Prices are really reasonable and the gift arrived really quickly and perfectly!! I’d always recommend these guys 🤍
P.A it’s such a beautiful personal touch that the note attached is hand written, it honestly makes such a difference!!!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Amazing 🤩
Wanted something a little different to send to my granddaughter, who had just finished 70 weeks of chemotherapy.
I personally was completely delighted when I saw how beautiful the treat box was .
But Ella was just overwhelmed with all the wonderful goodies in it ,and just packed so lovely.
So yes absolutely would recommend to anybody who would like to send to someone who needs a real treat.
Thank you 🙏 Treat box
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review.
We always love hearing that our customers are happy and are so happy to hear that your granddaughter loved the TreatBox.
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
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