TransUnion Bewertungen 257

Absolutely worse company to be called Credit Beaureu. Be aware if you try to pull your credit you will get sucked into monthly credit monitoring charge WITHOUT your consent.
It's a big SHAM.

Went on to report a suspicious email about my password having been changed and directions to singing in again. Went on the chat spoke with Neo. After a full explanation he responded with nothing but "is there anything else I can do for you?" He had done nothing so I gave up not trusting him. Called their line. Systems were down. Last call was to Mark. He also did not comprehend my concerns and just said if I got that email it's because I made the change and TO FOLLOW THE SIGN IN STEPS. He said I "had" to give him my information. (No courtesy words) Most of the call was him putting me on mute for long periods of time without explanation and not even coming back when I called out to him. Yes I was THAT rude customer but he provided me with no reassurance overall and I dont even know if what any of what he said was true. My next step is to cancel my account. They are terrible.

After company data breach I got an activation code. Said “identity verification system unavailable” and a number to call. Spent 2h of my time trying to sort this out. They do whatever they can to end the call, send you info in 10min, that doesn’t work, call again. Still doesn’t work. What a scam!

I can't seem to unsuscribe , I don't want to pay for a service I don't
Phone peopl very rude and dismissive . Not helpful

Unacceptable customer service. After spending a good portion of my day on the phone with support my problem remains unresolved.

I agree entirely with Mrs.Hadessah who says that
« If I could give this company 0 stars and report them I would.»
Me too I went from 760 at Équifax to 670 for no reasons at all!

Sneaky, extremely untrustworthy company who has the audacity to give others "trustscores." I'm pretty sure it's an obstreperous criminal organization with very little regulation. Stay far away from using credit in general if possible. One of, if not America's greatest scams. They trapped me in a subscription plan last year (unknowingly) until my bank finally got involved. Never again. That's a promise.

Terrible customer service. Kept getting transferred to someone else, each telling me to do the same thing that didn't help me to access my account.

From start to finish this company appears to conduct business in highly unprofessional manner.

Attempting registration process for ongoing Identity and Credit monitoring service with TransUnion using the "www (dot) mytrueidentity (dot) ca. The necessity for which is due to the March 28, 2023 MACKENZIE Investments Cybersecurity Incident through services provided by InvestorCOM and GoAnywhere.

Poor communication, no email address, no actual person for whom to direct snail mail.

Poor website that looks like it was made in the 1990's and appears to have last been update in 2019.

I have trouble believing TransUnion maintains an operation that manages client information securely. Hardly seems credible.

I have been offered a free subscription to TransUnion's myTrueIdentity because of a data breech. I was supposed to be able to sign up for this online but it didn't work. I called this afternoon and got through to a live agent after half an hour. Part way through our phone call, I got disconnected. The agent had my number and should have called me back. This evening, I spent a full hour on hold and then got an automated message saying to hang up and try again tomorrow because it was 8PM. Not acceptable service!

I was given a subscription to a Transunion service as the result of being involved in a data breach. Signing up to Transunion, however, has been a nightmare - not once has the system let me log in without calling them, then they said I couldn't upload documents but need to mail them. They do not operate any email accounts to contact them - it is phone or regular mail only. It could not be less straightforward or more difficult - I would never use Transunion if I wasn't gifted the membership.

Absolutely terrible...still haven't resolved my issues with them 😢.

If I could give this company 0 stars and report them I would.

There is a derogatory creditor showing on my account that is not associated with me. I must have talked with 20 people who all just transferring me to one another because the website to file a dispute wasn't working. I told them that this derogatory creditor is not showing up on my Equifax report and didn't show up on my credit report when I was applying and approved for my mortgage. This has caused a lot of distress for me.

I went from 750 credit rating with Equifax, but with TransUnion it says I am 650. Nobody seems interested in helping me and I haven't heard anything back after filing a dispute.

Report of corporate credit in my credit bureal

TransUnion is seriously a tarnished credit bureau that exploits its customers through its website. I have had various issues with them dating back to 2021. They have an absolutely unacceptable website that does not work and is all around horrid. Further, they take your credit card details and start charging monthly for a service you never subscribed to. It is also hard to cancel this service once your subscribed. They basically lock you out of the website and none of their password recovery methods work. I have tried many times.

In fact the only way I cancelled their payment plan before by calling them. Even then I had to wait a long time to talk to someone and when I did it was hard to even get my point across.

I do not recommend Transunion at all. If this company wasn't funded by the gouverment it would be absolutely unacceptable.

I am switching to another credit bureau due to all these problems.

Extremely frustrating buggy site, unaccessible phone lines and terribly inefficient customer service that throws you around, from dept to another in an endless loop until you give up. I can't believe this company controls our credit...

I had an absolutely atrocious customer experience with TransUnion.

I had an extremely simple problem that should have taken 5 minutes to solve. TransUnion has a dysfunctional website that suspended my account each time I attempted to log in with my legitimate credentials.

I called TransUnion and dealt with at least 10 of the most disinterested and least helpful employees I have spoken to in my life. Not only did they not help matters whatsoever, they could not have cared less and repeatedly hung up on me.

This company has an important function that it totally lacks the competence to deal with. They deserve to go bankrupt.

If i can give them a 0 i will. Absolutely ridiculous. I have been trying to reset my Psswrd on their website for the past hour.
Horrible customer service too. I have never dealt with a comepany this bad.

I usually don't like to write a review but this time I felt I should speak out, to share my experience.

I would give -5 rating if I could.

I just registered my account with TransUnion.ca yesterday, ran into issue so I can't sign in.

Of course they don't work on Sunday, so I called in today.

I googled the number 800-508-2597(#1), after waited for 10+ minutes, she told me to call 844-208-7655(#2) because I am in Canada. I called but the number is busy, can't go through.

So I googled TransUnion Canada, called 1-800-663-9980(#3). The lady said she can't help me out, transferred me to the original number I called: 800-508-2597(#1). (another 10+ minutes waiting)

Of course the person there said they can't help out, so he transferred me to 844-208-7655(#2).

I talked to the person at #2 and he said he can't help me out and wanted to transfer me back to#1.

I am pissed off and then I called #3 to cancel my service. The lady said she can't help me out, transferred me to the original number I called: 800-508-2597(#1). (waiting again...)

I talked to the person there to cancel my subscription.

Guess what, boom! Cancellation is done in 3 minutes!!!

When I tried to be their customer and have spent over an hour, but just got pushed around and when I tried not to be their customer, done in 3 minutes!

What a joke! I guess I am not good enough to be their customer...

Quite frankly the worst company to deal with. Long hold times, keep getting moved around to different departments. Their customer service is TERRIBLE. I hope to god nobody have to use this awful company.