Timpson Bewertungen 

Timpsons Woking

I went into Timpsons in Woking yesterday to see if I could get a shoe repaired.
One of my pool slides had come away on the side. I was hoping it could be glued back into place.
Sam, not only repaired my shoe he didn’t ask for payment. He said if I was inclined I could put a donation into the Timpson Foundation tin on the counter

Went in to Timpson White Rose Leeds with my Omega Seamaster Quartz to enquire about a battery change - 70 pounds for a 1 year warranty, 100 pounds for lifetime warranty. Are you having a laugh? I have a watch case opener so I ordered a Renata Long Life battery for £2.92 and it took me precisely 4 minutes to change the battery. Absolute rip off prices from Timpsons.

Used key cutting machine in B and Q Netherfield Victoria Retail Park
Location 60096
Machine took payment and was heard cutting and dropping metal but no keys delivered into collection box
B and Q staff helpfully checked box to make sure then said ring helpline which I did at 13.39
Robot just kept going thru menu options asking lots of questions then saying 'Goodbye' and hanging up on me.
Promised email receipt never arrived
£14 and half an hour of my life.

Timpsons outside the Roehampton ASDA . I was desperate to get my sandals repaired they are v old. Kane was so helpful and patient he carried out the repair there and then. He even showed me how to access an app through which I could obtain an identical pair !! What a kind and affable young man. Excellent customer service.

Really want to support Timpsons as they have a really good ethos. However, spent £80 with them yesterday, on three sets of keys and two standard watch batteries. That was with the third set 'free' and 10% discount, because we had to wait for the operative to come back from a break. This seems really expensive. I don't think I have ever paid more than £10 for a watch battery, and the keys were standard Yale and Chubb keys.

Brand new shoes that DM wouldn’t repair, on off chance took them to Timpsons Whitehaven…..repaired in minutes, very pleasant and friendly service, also got some keys and electronic fobs, which were done quickly and efficiently and placed on the keychains I had purchased! Fantastic customer service and not expensive, will definitely return

Used the machine. 3 keys cut and not 1 even fits in my lock.

Phone lines not open took it to a store who refused to help. Doesn't want it coming out of his stock

My reply to timpsons,
I emailed last week, no response and I shouldnt need to email again.

I recently had a very nice pair of curtains cleaned @Timpson in Eastbourne .When I got my curtain back the lining was covered in dog hair ! Honestly it looked like someone had dragged it on the floor of a kennel. The local shop was happy to take them back for re-clean. They were not able to deal with the complaint locally and asked the customer service personnel Joanna to contact us . We collected our curtain back and it was still covered with dog hair although admittedly not as heavily as the first time round .
When we contacted the local Timpson for comments and refund , we were directed to speak with Joanna in Customer Services based in Manchester , bearing in mind we waited the whole of June for a call back , again Joanna wasn’t available for another week !
Finally spoke with Joanna yesterday and followed up with emails and photos of how I cleaned the curtains with a lint roller ,the dry cleaning ticket showing the cost , and evidence of at least 9 parts of my curtain where the lining had come away and the bottom of the curtain got all bunched up and wasn’t laying flat .? Then to be asked for more receipts of all the costs . The story goes on …. But finally have been assured I’ll get a refund for the £80 I paid for the cleaning . And was offered vouchers as compensation for future use at Timpson !! Will I ever take anything delicate or expensive there?? My curtain would have been cleaner if I had just brushed off the dust and steam cleaned it myself .

The guys who work at Timpsons next to Tesco on Cardiff Road, Newport, are a credit to the Company.
Very friendly and helpful.

I had to write a review following some great customer service by Timsons. I had a slight issue in one of the shops whereby my lifetime guarantee (for a watch battery) was changed to a 12 month, however, the way head office dealt with it was impressive. They simply reissued me a new lifetime guarantee. In addition, once, around 3 years ago, I paid for some keys that subsequently didn't work, head office simply refunded the amount on the receipt. Generally, my experience with Timpsons is very good, whatever I go in for, and on the rare occassion (twice) things haven't been great, head office simply rectify it instantly, it's very impressive. Today, I went into Timpsons with my new lifetime guarantee and the guy fitted a new battery, and gave further advice on my watch - it's generally impressive. I like that fact this is a family run business and I am happy to continue using them.

Charged my disabled wife £29 for small strap and battery they did not fit the battery.my wife went back
A few days later to ask could they please open the said watch 3guys were on and they said it would cost
£19 to do that she said she was not going to get
Overcharged again this was the Cheadle shop. At
Sainsbury’s. Another rip off company.buy your batteries
On line

North Walsham branch. Three visits to get a car key cut as a spare. Still no success. No contact as promised from manager. Rubbish service.

At last, after 4 visits I got the new spare key cut. But today I tried to get another car key cut for another vehicle, as organised with the manager last week, but with no success as the machine that interrogates the vehicle is broken. Another wasted journey.

I had an absolutely outstanding experience today in Twickenham branch of Timpson with the charming chap Harry. He could not have been more courteous knowledgeable and helpful. I was impressed enough to write this review. He is ex excellent representative of Timpson. He should be promoted I believe. Thank you Sir John for employing such a wonderful chap
Jennie Alkawari...

In Alton have used before and today having been unable to connect base of a Skagen ladies watch myself Mel did it for me at no charge which emphasises the attitude of community and helpfulness.
Would recommend fully

Never let them send your shoes away for repair. Mine went on May 2nd. I still don’t have them back. They’re saying the middle of August.

Disgusted. Bought a new key fob as the remote lock buttons had worn down. Replaced all electronics then took key to Timpsons to be recut. They refused. Would only do it if they supplied the fob (absolutely identical to the one I bought for £4.50) at a cost of £50+. What a rip off!!!!

Went to their Sidcup B&Q kiosk, spent an age scanning keys, then when it got to the payment screen, the card reader failed. B&Q staff can't help and the so-called helpline sent me round in circles, so, after 20+ minutes, I gave up! What a waste of time, do not use these.

Phoned Up Timpsons in Berryden Road to Get a Car Key Cut , The Guy Bill tells Me to Bring My Vechile in
Next Day I Drive 30 miles in To Aberdeen and Was Told Their Was NO ONE to Cut My Car Keys As He Wasn't in Today.Just to Piss Me Off.

So Annother Waste of My Time Driving 30 miles Home. 60 miles in total Not to Mention the Fuel
Try Putting Your Staff on a Key Cutting Course or Have the Decency to Put on Your Website The Days the Compent Key Cutting Member of Staff is ON or OFF.

Have read the previous comments and agree with them 100%. Aaron in the Morrison's, Hamilton branch is an extremely helpful and knowledgeable young man who is a credit to himself and the company. Can speak highly enough of him.

Jamie at kidlington shop was very helpful when handing dry cleaning in. Explained all very well about how they would try with the stains but wouldn’t do it to much incase of damaging item. Was very helpful and polite