Took my favourite pair of boots into Timpson, Darlington. Wasn't sure if they could be fixed but Mick did an amazing job! Extremely helpful and friendly service at a reasonable price. Highly recommend... Mehr ansehen
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Das sagen Bewerter
I have used Timpson in Abingdon at the Tesco Superstore a few times now and can only say that the manager there is exceptional. I had an issue with my watch strap that was replaced and the pin kept f... Mehr ansehen
Unternehmen hat geantwortet
I popped into the Timpson store in the Crown Centre, Stourbridge after arranging a phone trade-in through MusicMagpie. I hadn’t actually finished setting up my new phone yet, so I wasn’t ready to... Mehr ansehen
Visited the Harvey Centre Harlow Essex today 18/4/2026 Needed help to press the back on a watch. The man was huffing and puffing so rude and unhelpful,clearly he just couldn't be bothered as he said... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Kontaktinformationen
Vereinigte Staaten
- customer.support@timpson.com
- www.timpson.co.uk
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Extortionate
Timpson in Clacton wanted £25 to change a watch battery. Bought a new Renata battery online for £1.80 and did it myself.

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To be recommended
I find the lads are always helpful, polite and realistic. There are several Halifax and Brighouse and without fail, the service has been excellent

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Good efficient service
Brighton, North Street, Timpson.
The black suede shoes that I took in for heeling now look as though I’d bought them yesterday. Brilliant work and so pleased I can wear them again.

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Branch Timpsons (Inside Waitrose) Crown…
Branch Timpsons (Inside Waitrose)
Crown Park
Rushden
NN10 6AR
if you have a treasured expensive quilt do not touch this lot with a barge poll
They lost my 2.5 year old duvet cost to replace £550
I had the original receipt of purchase. Contacted their head office The complaint handler was very very unpleasant to deal with Would only offer me £350 to replace said duvet including the cleaning cost of £33.95 I paid them upfront for their services “ Timpsons WONT REPLACE NEW FOR OLD and advised me to take further advice
my duvet was in pristine condition and came with a 5 year guarantee.
What makes this even worse was. they tried to give me a dirty duvet completely different make from the one I entrusted them with but miraculously had my ticket number on it. Timpsons head office is a disgrace they were not interested in learning lesions from this No proper apology no accountability absolutely disgusting.
For what it’s worth the complaint handler needs to have some training on interpersonal skills STAY WELL CLEAR

Antwort von Timpson
5* for Timpson outside Asda, Penryn, Cornwall.
Popped into Timpson outside Asda in Penryn, Cornwall to get my watch strap fixed. The metal link was bent so he initially tried a quick repair for no charge, but I returned and left my watch with him for a full repair and this was perfectly fixed. Great service with a smile.
Two previous fixes by a local jeweler who sold the strap failed.
I can recommend this business.

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Poor service
I managed to tread on my heel whilst wearing boots and dislodged the rubber from the heel. I went to the nearest Timpson which is a tiny store. The staff member was sitting down looking at his phone when I slid the door open. Apparently the boots couldn’t repaired there and then and would take two days at the earliest? Disappointed, when he was literally looking at his phone and sitting down when I arrived. I travelled to town and saw the Timpson guys and they replaced the heels immediately.

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BROUGHTY FERRY BRANCH
BROUGHTY FERRY BRANCH: We’ve had cause to stop into Timpson (not Timmons as originally posted) twice this week. Once to discuss a shed key, and once for a battery replacement. Both times S has been fantastic, initially explaining the reason why a new shed key wasn’t possible and secondly to replace a watch battery under a lifetime guarantee.
I noted they had a photo printing machine, so will be back to print some ahead of a birthday celebration later in the month.

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Lower capacity battery fitted
I had the battery in my Samsung mobile phone replaced by Timpson's tech centre. The process was simple, quick and not expensive, about £70. The job was well done and there was no damage to the phone. Unfortunately, the usable time from a fully charged phone is shorter than when the phone was new, with its original battery. I suspect Timpsons used a lower capacity battery than the original equipment. I complained and was asked to "send the phone back" so they could investigate. I decided this was all too much trouble, saving and retrieving the phone's data etc. I kept the phone and battery and just manage its charge better. I don't believe that Timpson's claim to fit original equipment or, the same capacity battery as the phone had originally. Be careful, the service is quick and efficient, but you may be disappointed with the result

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Excellent service
Went to the Walthamstow branch in Morrisons, excellent service, polite, friendly and extremely helpful. He went above and beyond to fix the strap on my watch and a new battery.

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Self service key cutting service is just a waist of time
I used a key cutting self service machine in Nottingham and when I returned home and tested the key it did not fit the lock. I took the key to Timpson shop in West Bridgford and had a new key cut. Very nice and polite gentleman inthe shop and I got the replacement for free. I think it is such a bad idea to use a wending machine for cutting keys and I prefer to visit a proper shop and get the job done.

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Timpsons dog tag service is useless. Dont use it! The letters wear off.
Timpsons are generally good for keys and shoelaces BUT I am leaving this review because of the terrible dog tags that they now sell. These are laser 'cut'. The problem is that they do not last. The lettering on my dog's first tag wore off, so I went back to Timpsons to have another one made. The letters have worn off that one too! This was over 3 years. Now I am going back to a traditional dog tag cutting service. The dog tag service that Timpsons offer is a rip off waste of money. It doesn't work!

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Bidston Wirral
Bidston Wirral - New car keys - Victoria went beyond expected customer servuce. Extremely helpful and determined to help sort challenges. A credit to Timpsons. Thank you Petrr

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Friendliest guy in the Sainsbury’s car park, Aylesbury cabin.
The guy in the Sainsbury’s car park, Aylesbury was extremely helpful and friendly when I visited for a passport photo.

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Watch repair - Branch 1719
Fantastic service at Timpson, located within Morrisons Store at Gyle Shopping Centre. Ryan and Joe were super efficient, extremely helpful and provided comprehensive information in terms of a watch repair. Would definitely recommend a visit and I wouldn't hesitate to shop there again.

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Waist of time
Made a special trip to the Kilmarnock branch to get some work done.
The shop worker said, sorry don't know how to help you as I've just started.
What a waist of my time.
Won't be back

Antwort von Timpson
Bought four dog and cat name/phone tags…
Bought four dog and cat name/phone tags last year and due to the poor quality of the engraving have had the info totally erased thru wear and tear. I believe i paid £13 for the dog tags. Overpriced and poor quality.

Antwort von Timpson
EXCELLENT CUSTOMER SERVICE FROM PETE
I went in Timpson in Church Square Arcade in St Helens. I took a watch in to have some links taken out of the bracelet. Pete had patience as I could see him struggling to put it back together. In the end Pete suggested a leather strap, I agreed and a strap was fitted with no problem. Please commend Pete for his excellent customer service.

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Thank you to Phil and Ben at Timpson’s Winchester for exceptional service
I couldn’t be more delighted with Phil and Ben the Winchester Timpson’s men for resoling and reheeling my beloved Italian leather shoes I bought on the Amalfi coast I can’t be parted from 💕. They mended them so expertly with such a friendly and speedy service, a smile and a shoe shine too. A credit to Timpson and the retail sector 🙌. Brightened my weekend. Huge thank you 🙏🙏🙏

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Poor customer service
Gentleman serving in the Nantwich Sainsbury’s was generally miserable . Left 2 expensive watches for a battery change and said it would take 90 minutes. When we returned to collect them he hadn’t even bothered to set the time and date on the watches which wasn’t a difficult job. If it wasn’t for the lifetime battery warranty I wouldn’t bother returning. Poor customer service.

Antwort von Timpson
Poor customer service
The man in the shop was generally miserable and not very welcoming. Batteries changed in 2 expensive watches and he couldn’t be bothered to set the time or date. Didn’t appear to be overly busy. If it wasn’t for the lifetime battery warranty I probably wouldn’t return. Timpsons is really going downhill these days.
Timpsons Nantwich

Antwort von Timpson
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