Time Out Bewertungen 61

I am disgusted by my experience with premium profiles.

I signed up for a premium account with time out a couple of years ago as they sold me on their pitch of the numbers they get to the site and that would see your page, for the sake of advertising my cafe. Once I signed up I quickly realised that NO ONE sees your page, the numbers they promise do not eventuate even though you're paying hundreds of pounds a month for it. I convey this concern to me and they tell me in order to get more views or appear on the home page, recommended page or the list articles they write, you have to pay more again! What a scam! I then decided to cancel the account, I asked them over and over and no one responded, I phoned and emailed so many times but nothing! They would then chase me for money but ignore my cancellation requests. A couple months go by.... finally I got onto someone and they said ok we will cancel it but sorry you will have to pay for the previous couple of months and the rest of the contract! Not only am I stuck in a contract that has not delivered what they said they would, but I also have to pay for the months that I had been trying to cancel this account for!! I hear nothing for 2 years after arguing with them and paying some of it off. NOW two years later in the middle of the covid19 crisis and they just sent me a debt recovery letter threatening legal action if I dont pay for the months I didnt pay for while I was waiting to get a response about the cancellation!! DISGUSTING corporate practices and not worth using AT ALL.

michael was a great game master, he helped us navigate our way through, he was very friendly

I love Time Out and use their offers once / twice a month. The offers are by far the best offers around in terms of % of discount as well as having the widest range of offers; from dinners to days out and events. Payment is quick and easy and you receive vouchers via e-mail instantly. I have never had a problem with the end vendor accepting the voucher or not honoring the offer.

I recently had one issue with an offer I purchased and called their customer services and spoke to Alex. She was fantastic! She gave me great advice and followed up in an e-mail shortly after confirming what she explained on the phone. My issue was resolved within an hour of me calling.

Thank you Alex, before I called I was apprehensive about how the call would go but you were no-nonsense, helpful and true to your word. The fact you offered to follow up in an e-mail (which came through not 15 minutes after our conversation) without me asking is testament to the excellent customer service you offer.

I will continue using Time Out and I have no hesitation recommending them to others.

Big thank you to Laura on the Customer Care Team for helping us sort out our booking for the ABBA boat cruise!

Very disappointed with the taste of London deal via timeout. I brought 2 entry and two tasting dishes tickets, only to discover on the day that timeout clearly mis sold me and my tickets were only entry and champagne tickets. Very poor customer service to, after complainig to timeout not compensation was offered. Never again will I buy tickets via timeout. WASTE OF MONEY AND MONEY!!!

Bought the Roka deal via Time Out offers and had the best bottomless brunch ever! Highly recommend for groups of 6 as 3hrs of bottomless drinks!!

Found and booked an excellent bargain lunch for my wife's birthday!

Don't use. I bought theatre tickets recently with a "supposed " upgrade. On the evening the person next to me had paid the same as I did. Then checked theatre website and the same. No upgrade! Contacted timeout they said theatre had changed the price. Are they that poor at negotiating that they cannot ensure the customer gets what they are expecting? After my comments back timeout did not respond. Such a rubbish deal and poor customer service. I seem also not to be the only person complaining! For cheap tickets either go into actual theatre website or todaytix. Avoid timeout!

I am a business owner who was sold a premium profile package for my business with the promise of increased business, that would help me increase turn over.

Well almost a year has gone by and the service is not only appalling, Time Out is unable to deliver what it promised in the first place and total waste of money.

To top it all off, they are claiming that i have been automatically renewed and tied into a new contract for an entire year! without my confirmation, permission or even notifying me. i found out as i thought was about a year and called to cancel but they said they are allowed to renew my contract as the contract i signed up for a year says they can!

So my advise to any business is DON'T TAKE ON THIS SCAM!!!! they bullies and forcing me to go to court to cancel this 2nd year they think they have the right to sign me up to.

We upgraded to the 'Premium' profile subscription under the impression that we would have a dedicated account manager, up to 6k sponsored ads throughout the TimeOut website every month and more better features to help increase our visibility. Half a year later, I have emailed the account manager and the premium support team multiple times now to which I've received zero responses to my requests for editorial attention and my concerns that the number of sponsored ads promised are barely averaging half of what was promised. Their support team is unresponsive and they do not hold up their end of the subscription contract. Huge waste of money and very frustrating experience.

Every Saturday - new bar in London? With Time Out it's possible.

DO NOT BUY THE TIMEOUT VOUCHERS FOR THE RESTAURANT. I bought 7 vouchers via this website for a 'Bottomless' dumplings deal, and was utterly shocked at how misleading the advertising was. First of all, the restaurant was very strict with the 'rules' of the buffet at the restaurant, for example they stipulated only 3 dumplings (xiao long bao) PER person for the buffet which is just ridiculous. Second of all, service was very slow, and they insisted that we could only order another round of dishes if we are done with our first round ( which is fine because of wastage) BUT they served us a MOUNTAIN of fried rice, enough for 10-15 people for the first round, so it was obviously impossible to finish. I am just extremely disappointed with this experience, I normally like the soup dumplings at this restaurant but this 'deal' forced my friends and I into eating mediocre chinese food instead of the advertised dumplings. Would probably not buy vouchers via timeout again.

Very poor.. Bought 2 tickets for Greenwich Tall ships Fireworks yesterday for 38£ as we were very interested to view the fireworks. But unfortunately the boat reached late to the area where fireworks happened and we were not able to see the fireworks. Just wasted the money.. 😥😥

We booked tickets to a movie night managed by time out, however the weather conditions got so bad that majority of public transport was cancelled and we were not able to attend. We really wanted to make the event but it was out of our control. Time out made no accommodations despite the fact that the majority of attendees would probably not be able to make the event. When we asked to reschedule our tickets to a later date, the refused a refund and weren't even will to offer an exchange. The "customer care team" were completely unsympathetic and unwilling to help in any way. Such a disappointment, will not be using them again.

Got tickets for a London West End show. Very shady selling process with face value of ticket ONLY showing in gray text on the very last page. I missed it and now realized i paid 30% more than face value when I can get the exact same tickets via the theatre website, will NEVER EVER use Timeout in any other city from now on and will make sure all my friends know about it.

I am a business owner who was sold a premium profile package for my business with the promise of increased business, and dedicated team manager that would help me increase turn over. Well almost a year has gone by and the service is not only appalling, Time Out is unable to deliver what it promised in the first place.

So my advise to any business is DON'T TAKE ON THIS SCAM!!!!

I visit London alot and Time Out has saved my life.In a short time, I can look through their pages and find the very best places to go, things to see , places to stay and eat.
This is the go to magazine and online site for London Locals too to find out the best new things in their area.
Want to have a real taste of London life, find hidden gems, unusual experiences and lots of free activities then time out is what you want to read.
If only every part of Britain had Time Out, it's easier to find out what's going on in London than it is for me to find out about my own area.
Keep it up , guys, your great.

Working great, amazing offers

I love the dependency I have on Timeout, from gigs, to clubs to my shopping sprees, I blindly follow Timeout.

I love Timeout as I use it t find out what's going out in London. I am interested mainly in photography and art exhibitions. I registered online with Timeout a while ago and I won two cinema tickets at a cinema of my choice. which was a nice way to welcome me,