I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Mehr ansehen
Unternehmen hat geantwortet
The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Mehr ansehen
Unternehmen hat geantwortet
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktinformationen
San Francisco, Vereinigte Staaten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Gut
305 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I bought my last Timbuckt2 messenger…
I bought my last Timbuckt2 messenger bag in 2011. Incredible quality and durability.
In 2026, I ordered the replacement and am really disappointed in the quality downgrade. No more padded shoulder strap. No outside pocket to slide onto my rolling suitcase. No handy exterior pocket.
Quality overall has suffered significantly. I made the mistake of not paying attention to the return details because I never imagined returning the product. Now I am stuck with a crappy bag and out $170.
This review is my only attempt to help others from making a similar mistake.
9. April 2026
Antwort von Timbuk2
Thank you for being a long-time Timbuk2 customer—we truly appreciate your support over the years.
We’re really sorry to hear that your new bag didn’t meet the expectations set by your previous one. Feedback like yours is important, especially from customers who know our products so well. While some designs and features have evolved over time, we understand how disappointing it is when those changes don’t align with what you valued most.
We’d like the chance to look into this further and see if there’s anything we can do to help. Please reach out to our support team—we don’t want you to feel stuck with something you’re unhappy with.
Very quick turn around on repairing my…
Very quick turn around on repairing my bag. Great company
22. April 2026
Antwort von Timbuk2
Thanks so much for the kind words! We’re glad we could get your bag repaired and back to you quickly—appreciate you being part of the Timbuk2 community.
I am a long time fan
I am a long time fan, love playing with custom messenger bag customizations. I trust you still think of you as a local business with global reach.
21. April 2026
Antwort von Timbuk2
We appreciate you being a long-time fan! Customization is at the heart of what we do, so it’s great to hear you’re still having fun with it. And absolutely—we’re proud to stay true to our roots as a local brand while reaching customers around the world. Thanks for growing with us.
Won't be buying Timbuk2 again
With this understanding: "We also embrace the wild, twisty ways of life. If there is a defect in the materials or workmanship we will repair the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear" my wife and I must say that we were not expecting failing fabric to be a representation of normal wear and tear. That feels like a defect and one that should be factored in the "discretion" of your company
21. April 2026
Antwort von Timbuk2
Thanks for taking the time to share this—we understand why this would be frustrating.
We aim to build bags that stand up to real life, and when something doesn’t hold up as expected, it’s absolutely worth a closer look. While our warranty does distinguish between defects and normal wear and tear, we know that line isn’t always clear from a customer’s perspective—especially when it comes to fabric performance.
We’d be happy to review your bag again to make sure we’re evaluating it fairly and in line with our standards. If you’re open to it, please reach out to our team at [support email] with photos and any prior case details, and we’ll take another look.
We appreciate you calling this out—it helps us continue to improve both our products and how we support them.
Antwort von Timbuk2
Appreciate the kind words! We’re happy to hear everything was smooth and accurate—thanks for choosing Timbuk2.
Good Quality, Still Awkward
This is a dual perspective review! This is my second custom Timbuk2 messenger bag, the first having lasted through 15 years of daily use before the liner disintegrated. Even today, the canvas and hardware were still in good shape, such that husband harvested the straps and hardware to repair one of his bags. On to its next life! Having loved my previous bag, I purchased another one, obviously ;) After 15 years, the company has made a few changes, some great, others questionable. The ordering process is still excellent- color selection is fantastic and authentic to what is seen on screen, website is easy to navigate and understand, 360 photos great. I ordered a medium, which either by accident or design is bigger than my old bag. I like the “bucket” design - it is more than spacious for my laptop, various folders and notebooks, large headphones, hardback book, drink vessel, laptop cable, and a spare jacket. The drink pocket add-ons were a great idea-they work great as cable caddies. The double sided security pocket is an improvement over the previous single sided pocket. So why did I give this a 4, you ask? I’ve been using this bag daily for a month, as well as taken it on one flight already, and I still can’t quite get used to the oddities. I’m a short torso’d person (14 inch spine) and even though I’ve shortened the strap, the strap length to bag size feels disproportionate. Doesn’t carry well; feels big for me. The quick adjust buckle loosens if it touches anything at all and I don’t like having to tighten/loosen the strap EVERY time I put the bag on. The closure buckles are hidden under the lid of the bag (maybe for better security?) which makes them difficult to use. The lid itself seems a little too short, such that it doesn’t want to cover the bag when just folded over; the buckles have to be engaged to keep the lid from flapping open. And why, WHY is Velcro still standard on these bags?? For the most annoying feature, it’s great that Velcro silencers are now sold separately, but it’s a custom bag already- why not make Velcro an optional feature? I bought the recommended size of silencers and they’re still about 2 inches too short to cover the whole strip. I feel like after a whole month, the bag and I should have bonded by now. And finally, no longer “handmade in San Francisco.” So, all that being said, I’ll see you in another 15 years. Probably.
11. März 2026
Antwort von Timbuk2
Wow—thank you for such a thoughtful (and long-term!) review. 15 years of daily use is exactly the kind of story we love to hear, and we’re honored you came back for a second custom bag—and even gave the first one a second life.
We’re really glad to hear the build quality, customization options, and new features like the bucket design and added pockets are working well for you. That said, we appreciate you calling out the fit and usability details—especially around strap proportion, buckle access, and the Velcro. That kind of real-world feedback is incredibly helpful and something we share directly with our product team.
Fit and carry—especially for different body types—can make or break the experience, and it’s clear we didn’t quite nail that for you here. The note about the strap adjuster and lid coverage is also super valuable, and we hear you on wanting more customization options (like Velcro-free builds).
Thanks again for sticking with us after all these years and for taking the time to lay this all out so clearly. We’ll be here when you’re ready for round three—and hopefully we’ll have earned that 5th star by then.
Excellent Customer Support
I am pleased that Timbuk2 stands behind the products they sell and truly honors their lifetime warranty.
14. April 2026
Antwort von Timbuk2
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer support and that our lifetime warranty met your expectations. Standing behind our products is something we take seriously, and it means a lot to know it made a difference for you. We truly appreciate your support and look forward to continuing to serve you in the future!
Recommended sizes for laptops are WAY OFF.
The laptop size recommendations on the Timbuk2 website were WAY off. I have a 17" laptop so I ordered a large classic messenger bag as recommended, and the bag is WAY oversized and too large. The laptop is swimming inside the bag. It would fit inside a medium or probably even a small size bag. Now I need to go to the trouble to return it (after it took ten days to get here). You all need to be more accurate with the bag dimensions on the website.
8. April 2026
Antwort von Timbuk2
Thank you for your feedback—we’re really sorry to hear about your experience.
It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful.
We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that.
In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at customerservice@timbuk2.com.
Thanks again for bringing this to our attention—we appreciate the opportunity to improve.
Terrible quality and repair service
update- still waiting for someone to contact me as promised.
Terrible - went through the wash in gentle cycle and frayed all over. Paid to ship it and Timbuk2 didn’t repair. Won’t buy their stuff again.
7. April 2026
Antwort von Timbuk2
Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver.
We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected.
Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do.
Thank you for bringing this to our attention.
I used this company's products for over…
I used this company's products for over 20 years. They recently fixed up my gym bag(no longer made) with new panels. Quality work. I usually use their online store for products but their Livermore location has plenty products to look at in person.
9. April 2026
Antwort von Timbuk2
Thank you so much for your continued support over the past 20 years—it truly means a lot to us! We're glad we could give your gym bag a new life and that you're happy with the quality of the repair. It's also great to hear you've had positive experiences both online and at our Livermore location. We appreciate you taking the time to share this and look forward to helping you again in the future!
I like the quality of the bag so I…
I like the quality of the bag so I purchased another one it was really easy and convenient
9. April 2026
Antwort von Timbuk2
Thank you so much for your continued support! We’re thrilled to hear you’re happy with the quality of your bag and that your experience was easy and convenient. It means a lot that you chose to come back for another one—we truly appreciate it!
Do yourself a favor and purchase your next bag from Timbuk2!!
Timbuk2 is a company that we can always rely on to deliver quality and attractive bags! Thank you!!
10. Dezember 2025
Antwort von Timbuk2
Thank you so much for the kind words and support! We’re thrilled to hear that you’ve had such a great experience with our bags. Delivering quality and design our customers can rely on is what we strive for every day. We truly appreciate you choosing Timbuk2!
My new favorite messenger bag
My new favorite messenger bag. If I was to be asked to write a book about my bag that would be the title. I been using it since it arrived to my house, yes I did take two week break of using it "bad idea" and now it gets thrown around my shoulder every work day. And I would love to get a custom backpack.
Oh one more thing I love is it ambitious, right shoulder or left.
10. September 2025
Antwort von Timbuk2
Thanks so much! We love hearing that your messenger bag has become your everyday go-to—even after that short break. Glad you’re enjoying the ability to switch shoulders, too—it really does make a difference. Appreciate the support!
The process of purchasing was great
The process of purchasing was great. The bag is a great size but the strap loosens constantly while I’m walking.
2. April 2026
Antwort von Timbuk2
Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.
We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.
Thanks again for your feedback—we appreciate you giving us the chance to make this right.
I love these bags
Everything was great except that there always a little problem with package tracking.
Another small thing: I thought it came with a "standard" shoulder pad, and that ordering a color-matched one was just for extra style.
...But actually it didn't include a shoulder pad.
This is my second Timbuk2 bag.
The first one was from the original line, so I had it for over 20 years. These are indestructible, The only reason I got a new one was because my friends kept complaining about how old my bag looked.
1. April 2026
Antwort von Timbuk2
Thank you so much for your continued support—we love hearing from longtime customers like you!
It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.
We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.
Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it
Antwort von Timbuk2
Thank you so much for your kind words! We're thrilled to hear that your husband loves the bag. It means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy!
Easy to work website and great bags.
25. November 2025
Antwort von Timbuk2
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that you're enjoying the bags. We appreciate your support and look forward to serving you again!
Easy and fun to make a custom bag for…
Easy and fun to make a custom bag for my boyfriend for Christmas. He loved it and it feels well made.
29. November 2025
Antwort von Timbuk2
Thank you so much for sharing this! We’re thrilled to hear that creating your custom bag was such an easy and enjoyable experience—and even more special that it made a great Christmas gift. It means a lot to us that your boyfriend loved it and that the quality met your expectations. We truly appreciate your support!
Great product
Great product. Easy to order. This is my second bag...and for my daughter who is just getting into biking. My original is still tried and true...holding up to 3x per week commute ride. Timbuk2 is a great product...worth the price.
25. Dezember 2025
Antwort von Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag has held up so well through your regular commutes—and even more excited that you chose Timbuk2 again for your daughter as she gets into biking. That kind of trust means a lot to us. We hope both of you continue to enjoy many miles ahead!
I tried
This is the second back pack, bought it to replace a waterproof expandable version that I loved. This backpack however is made of material that attracts dirt, it has a lot of straps that fall off easily, the pull straps to adjust the shoulders are so slim and are indistinguishable from other lose straps and nothing fits in the water bottle holder. The design is frustrating, which defeats the purpose of the purchase.
1. April 2026
Antwort von Timbuk2
Thanks for your feedback—we’re sorry to hear this backpack hasn’t met your expectations.
We’d like to learn more about what’s going on and help find a positive solution for you. We’re reaching out to you directly, but feel free to reply here with any additional details or photos.
Appreciate you sharing this with us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.