I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Mehr ansehen
Unternehmen hat geantwortet
The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Mehr ansehen
Unternehmen hat geantwortet
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktinformationen
San Francisco, Vereinigte Staaten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Gut
305 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Your website is very user-friendly
Your website is very user-friendly. It was just hard trying to decide which backpack to purchase. The customer comments were very helpful in deciding which bag to select, and I like that they included the bag's dimensions. I look forward to receiving my bag. Thank you.
27. März 2026
Antwort von Timbuk2
Thank you so much for your thoughtful review! We're glad to hear you found our website easy to use and that the customer feedback and detailed product information helped you make your decision. We know choosing the perfect backpack can be tough, so it means a lot to hear that those features made a difference. We hope you love your new bag once it arrives—thanks again for choosing us!
After owning for 6 months
After owning for 6 months, I've been very impressed with the build quality, especially since I lug around school books, two laptops, an additional monitor - the bag has taken my abuse with stride and shows no signs of stopping.
26. September 2025
Antwort von Timbuk2
Thank you so much for sharing this! We love hearing how well the bag is holding up under real-world use—especially with such a heavy daily load. It’s great to know the build quality is delivering on durability and reliability over time. We designed it to handle exactly this kind of demand, so your experience means a lot. Appreciate you putting it to the test!
I have used my backpack (Spire Laptop…
I have used my backpack (Spire Laptop Backpack 2.0) on 2 trips, one being a 3 week trip through Africa. I used it as my main bag for packing all clothes. I found it great, easy to manage. Held a ton, didn't look like it was holding a ton. And when I take it on small day trips snowboarding, it looks sleek and I don't notice it. Also my stuff inside stays dry. Love it.
26. März 2026
Antwort von Timbuk2
Thanks so much for sharing this—taking your Spire Laptop Backpack 2.0 on a 3-week trip through Africa is the kind of real-world test we love to hear about. It’s awesome that it handled everything from full packing duty to snowboarding day trips while still feeling sleek and comfortable. And we’re especially glad to hear your gear stayed dry along the way—that’s exactly what it’s built for. Appreciate you putting it through its paces and bringing it along for the adventure!
good back pack
24. März 2026
Antwort von Timbuk2
Thank you for your feedback! We’re glad to hear you’re enjoying the backpack. It’s great to know it’s meeting your expectations, and we appreciate you taking the time to share your thoughts. Enjoy using it!
Antwort von Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you’re loving the style and durability—it’s exactly what we aim for. Your feedback means a lot to us, and we hope you continue to enjoy it for a long time!
High quality product and great service
Service was strong, although it took longer than I expected. Everything about the experience was positive and I love my bags.
26. März 2026
Antwort von Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love your bags and had a positive overall experience. We truly appreciate your patience and understanding regarding the timing, and we’re always working to improve our turnaround. Your feedback means a lot to us, and we’re grateful for your support!
Well built but poor ergonomics due to…
Well built but poor ergonomics due to difficulty with zippers size and accessibility especially top most used pocket. Size as advertised but deeper top pocket would be improvement
16. August 2025
Antwort von Timbuk2
Thank you for your thoughtful feedback. We’re glad to hear you found the build quality to be solid, but we’re sorry the zipper size and accessibility—especially on the top pocket—didn’t meet your expectations. Your insight about making that pocket deeper is especially helpful, and we’ll be sure to share it with our design team as we continue to improve. We appreciate you taking the time to share your experience.
Excellent custom bag!
Ordered a custom bag, and it was exactly as ordered and arrived quickly. Very high quality and looks great. Many thanks!
4. Dezember 2025
Antwort von Timbuk2
Thank you so much for your kind words! We're thrilled to hear your custom bag arrived quickly and turned out exactly as you envisioned. It means a lot to know you're happy with the quality and design. Enjoy your bag, and we truly appreciate your support!
Excellent Bag
Let's start with the positives:
- Quality, superb
- Color options, virtually unlimited.
- Laptop "comfort," perfect. Love it that the MacBook Pro doesn't bottom out at the bottom of the bag. If you drop this bag, your computer will be fine.
- Size, perfect for me and or any airline overhead or under-seat stowage.
My negatives are:
- Why on earth did Timbuk2 make the interior pocket(s) so darn small? Even the pen storage is so shallow the pens don't stay in. A ±2" depth to put a pen is ridiculous. The little zipper pocket is too small for pretty much anything.
- Lastly, and of course this is subjective, but I wish the bottom portion was a separate compartment accessible from the outside. Why? Because I always carry a small bag of cables, chargers, etcetera. When on an airplane, I have to empty the darn main compartment to get to cables!
Anyway, great bag, no regrets. If you're on the fence, buy this one.
25. März 2026
Antwort von Timbuk2
Thanks for the great review—we’re glad you’re loving the quality, laptop protection, and travel-friendly size.
We hear you on the interior pockets and access. That’s really helpful feedback, and we’ll share it with our product team.
If you have any more thoughts, feel free to reach out—we’d love to hear them.
Thanks again for choosing Timbuk2!
This is a very nice bag
This is a very nice bag. I expect many years of service. The ability to customize what especially fun.
18. Februar 2026
Antwort von Timbuk2
Thank you for your kind words! We’re so glad to hear you’re enjoying the bag and that the customization options added to the experience. It’s great to know you expect many years of use from it—that’s exactly what we aim for. We truly appreciate your support!
Great Bag
Great Bag! Can fit baggage for my family and friends, use it for work every day to carry it in the office.
25. März 2026
Antwort von Timbuk2
Thank you for your kind feedback! We’re so glad to hear the bag has been so versatile for you. It’s great to know it’s meeting your needs so well. We truly appreciate your support!
Antwort von Timbuk2
Thank you for your feedback! We’re glad to hear you found the product well made and sturdy. It’s great to know you’re happy with it—we appreciate your support!
Great bag that is roomy
Great bag that is roomy, has lots of usable pockets and nice clasps - nice improvement over first TB2 bag I purchased.
28. November 2025
Antwort von Timbuk2
Thank you for your thoughtful feedback! We’re so glad to hear that you’re enjoying the roomy design, practical pockets, and improved clasps. It’s especially great to know this bag feels like a step up from your first TB2 purchase—your continued support means a lot to us. We appreciate you taking the time to share your experience!
Awesome bag
Awesome bag. sleek modern design. perfect for professional settings. Lots of pockets and organization.
25. März 2026
Antwort von Timbuk2
Thank you so much for your kind words! We're thrilled to hear that you love the sleek, modern design and find it perfect for professional settings. It’s great to know the pockets and organization are meeting your needs as well. We truly appreciate your feedback and support!
Great quality, but expensive
I am very impressed with the quality of my bag, and it had fit my needs very well. My only frustration is that about a week after it was delivered, the Black Friday 30% off sale hit. I had paid full price, so every time I pick up my bag, I feel a tinge of regret for having paid more than I needed to. Because it is so expensive, 30% is a substantial discount.
14. November 2025
Antwort von Timbuk2
Thank you for your thoughtful feedback—we’re really glad to hear the bag is meeting your needs and that the quality has made a strong impression.
We completely understand how frustrating it can feel to see a significant promotion shortly after making a full-price purchase, especially with an investment piece like this. While our promotions are scheduled in advance and limited in duration, we know that timing can sometimes be disappointing.
Your support means a lot to us, and we truly appreciate you choosing our product. We hope the bag continues to serve you well for a long time and proves its value with everyday use.
It's a cute bag but is too rigid
It's a cute bag but is too rigid and stiff. Even the shoulder pad is stiff as a board. I had to quit using it because it was like carrying around a plastic crate. It was not cheap.
24. März 2026
Antwort von Timbuk2
Thanks for your feedback! While the bag may feel stiff at first, it’s designed with minimal structure and will soften with regular use over time. We appreciate you sharing your experience.
Antwort von Timbuk2
Thanks so much! We’re glad you’re loving the bag—and even happier to hear it’s turning heads. Appreciate you taking the time to share!
Very cool bag
The ability to build a custom bag was very cool. The tool to select the different colors, materials, pipping and accessories took me a little bit to get the hang of but once I did, it went quickly. The quality of the bag is just what I expected (very high) and I'm hoping my son will carry this bag for as long as I have had the one I bought 20+ years ago
20. Oktober 2025
Antwort von Timbuk2
Thank you so much for the thoughtful review! We’re thrilled to hear you enjoyed the custom bag experience—once you get the hang of it, it really opens up all the possibilities. It’s especially meaningful to know the quality met your expectations and that it might become a long-lasting companion, just like yours has been for over 20 years. We hope your son enjoys it for many years to come!
Good messenger bag, but strap attachment could be improved.
The messenger bag is functioning well. Its lightweight and compact design is easy to carry. I didn’t give it 5 stars because of the design of the shoulder strap. The ends are fixed instead of connecting to a swivel clip. Making it necessary sometimes to have to untwist the strap to carry the bag over the shoulder properly.
25. März 2026
Antwort von Timbuk2
Thank you for your thoughtful feedback! We’re glad to hear the bag’s lightweight, compact design is working well for you and making it easy to carry. We also appreciate your note about the shoulder strap—your point about the fixed ends and occasional twisting is really helpful. Feedback like this plays an important role in how we evaluate and improve our designs, and we’ll be sure to share it with our product team. Thanks again for taking the time to share your experience!
Easy process and a very satisfied…
Easy process and a very satisfied husband. This EDC (every day carry) was his requested Christmas gift and it’s perfect for his car-ferry-foot commute. Thank you!
14. Dezember 2025
Antwort von Timbuk2
Thank you so much for your kind words! We’re thrilled to hear the process was easy and that your husband loves his EDC—it sounds like the perfect fit for his commute. We truly appreciate your support and hope it serves him well every day!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.