Overpriced due to deceptive practices
We made our Thrifty Car rental reservation through Expedia. At that time, we paid a $56.00 fee for insurance coverage. When we arrived at the Thrifty check-in counter at the Salt Lake City airport the agent insisted that in order to rent the car, we had to purchase their additional insurances. We questioned this because the total cost was more than double that of the original booking with Expedia. We showed the agent our Expedia receipt and he said that our receipt didn't mean anything. We kept asking for a simple explanation of the reason we had to buy their insurance. We received no explanation. There was a long line behind us, and we needed to get on the road, so we paid the bill. I would have given them a rating of zero if it was possible. We are frequent travelers and have rented cars dozens of times with other car rental companies through Expedia. We have never had such a negative experience as we did with Thrifty. We thought we would try Thrifty because it seemed that their prices were very competitive. With their hidden fees and deceptive practices our total cost was more than double what it would normally be with honest practices. Before you rent from Thrifty, I recommend getting all of the facts and figures first.