Thrifty at Phoenix Airport scammed me…
Thrifty at Phoenix Airport scammed me (9.10.26). My rental car was all paid up by my tour operator but when I queued at the airport desk to pick it, I was told there was an “under-payment”. I queried this. I was told there was an “under-payment” on the insurance cover. I was not allowed to pick up the car without paying a further USD115.99. Got back to the UK one week later and found that the additional charge related to a Premium Road Recovery which I didn’t need, didn’t want and didn’t ask for (I had the standard). Thrifty US, what is your response? Your staff at Phoenix Airport are scamming customers. At no time was this extra charge explained, it was just an “under-payment” and mandatory that i pay it. I would like my money back please.
