I hired a van from Thrifty Bournemouth, dealing with Arfan Mehdi. Not ony were they the cheapest, but the van was a new model in excellent condition, and Arfan was superb. I highly recommend Arfan , I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Avoid Thrifty Europe at all costs when taking a deposit they take more than the receipts have just got ripped off for €800 euros and they are not getting back to me. In context I rented 1 car from Lim... Mehr ansehen
Unternehmen hat geantwortet
Our rental car was delivered in a friendly and efficient manner by Steve from Thrifty at Leeds Hunslet. The car was clean and tidy and in showroom condition.
Unternehmen hat geantwortet
Northampton, Moulton branch, Exceptionally polite and helpful. Didn't take too long to pick van up, explained how it all worked. Returned back to them, deposit returned quickly. Was apprehensive about... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Kontaktinformationen
Scot House, Matford Park Road,, EX2 8AW, Exeter, Vereinigtes Königreich
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3,6
Akzeptabel
1248 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Oxford branch
Oxford branch - helped by Richard Lennon to a very efficient and smooth pickup!
Great job
SJ
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Simon,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our rental. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Kind Regards,
The Switch Team
A BMW 3 Series and a Ford Cougar are NOT SIMILAR🤦🏾♂️
Booked a BMW 3 Series 2 months in advance for my wedding. Went to collect it but they said that all they have is a Mini Cooper or a Ford Cougar. Absolutely ridiculous, I booked in advance and paid in advance and they can't get the correct car ready. Also in the fine print it said BMW 3 series or similar "in terms of engine size" which is STUPID. You cannot say two cars are the similar because they have same engine size, that's like saying a hatchback and a van are similar because they both have 4 wheels. You can get a 3 Liter Ferrari and a 3 Liter BMW, doesn't make them comparable vehicles. Horrendous service and horrendous rules and horrendous management. As a first time customer, I am NEVER coming back
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Luqmaan,
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn’t meet expectations. Please know that we take your comments seriously and have passed them along to the appropriate teams to help us improve moving forward.
Best regards,
The Switch Team
John in the reception was excellent
John in the reception was excellent. Made the whole process really simple and enjoyable. Booked through my work and had a small issue which they ironed out really efficiently. Highly recommended.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Chris,
Taking the time to leave such a great review about your hire , has really made our day. We’ve passed your wonderful review to John and our team at Bournemouth branch. We put a lot of effort into making our customers feel valued and we’re so happy to hear that you had a great experience. We loved being of service to you and hope we can assist you again soon.
Kind Regards,
The Switch Team
Very helpful and friendly service from…
Very helpful and friendly service from John at reception. Good value, would recommend.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Goldy,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto John directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Great service!
I was in a difficult situation as my car broke down and I needed a car to get to an important job. Danilo at Bristol North was so kind and friendly and offered great service!
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Amy,
Thank you for taking the time to leave us a 5-star review. We're so glad Danilo and our team at Bristol North branch provided outstanding service, and were able to help you in that difficult situation. We loved being of service to you and hope we can assist you again soon.
Kind Regards,
The Switch Team
Amazing customer service from Jason and…
Amazing customer service from Jason and the team, always helped and there in 1 phone call, will definitely be booking again soon.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Asad,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Jason directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Car hire companies …
Very good attitude with you when you are entering the office to collect your car
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Mr Palmer,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
Another smooth rental from Thrifty
Another smooth rental from Thrifty. Paul and colleague in the service department were very helpful. Thank you.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Prya,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Paul directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Very good service
Very good service - very helpful especially when I did not understand some details whilst away. Gave me directions for my return and ordered a taxi for me.
Thrifty is adjacent to the A14 so did not have to navigate through Ipswich and the taxi to the Railway Station was very reasonable So pleased with Thrifty and the people I met.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Jenny,
Thank you so much for the kind words! We're glad to hear you had a great experience and found our team helpful. We always aim to delight our customers with our customer service and our attention to detail. We look forward to seeing you again!
Kind Regards,
The Switch Team
Very poor experience
Very poor experience. Left me waiting an hour and twenty minutes for an arranged drop off. Then took two days to collect the car and charged me £120 for a scuffed alloy. Absolute con merchants, avoid at all costs.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Tim,
Thank you for taking the time to leave a review. Please contact us at customer.service@switchcarrental.co.uk with some more details about your experience to allow us to investigate more fully.
Kind Regards,
The Switch Team
Avoid
They are a terrible company who will scam you out of money. I was loaned a car on behalf of the insurance company, as a result of a terrible accident, no date to collect was arranged and when they turned up out of the blue to collect, I was working, meaning I couldn’t give the car back, when they then came back to collect at their soonest possible date, I was charged for all the days that their miscommunication lead to. Don’t use this service, they ignore phone calls and have terrible customer service. Sharon in particular is unable to answer phone calls but happy to take your money.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Freya,
Thank you for bringing this to our attention. We understand how disappointing it can be when your experience doesn’t match your expectations, and for that, we sincerely apologise. We take all feedback very seriously and would like to review the issues you have raised with the team involved.
Please reach out to us at customer.service@switchcarrental.co.uk with some more details of you rental.
Kind Regards,
The Switch Team
Great customer service
Can not thank Jackie enough! Great customer service.
Leeds, LS10 1JX branch ☺️
Very happy!
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Georgia,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Jackie directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Lovely people
Lovely people, lovely car, good service but took a VERY long time.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Maxine,
Thank you for your kind words and for sharing your thoughts. We're thrilled you enjoyed your rental with us and we're keen on addressing the waiting period for a flawless experience next time.
We hope to see you again soon!
Kind Regards,
The Switch Team
A lovely
A lovely, clean car and great service from Laura at King's Lynn. I'd rent here again for sure.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Michael,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Laura directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Excellent service
Excellent service, fantastic car and great staff throughout especially on drop off from John Walsh.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi,
Thank you for taking the time to leave such a thoughtful review. It's always great to hear when our team have made a great impression. John consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.
Kind Regards,
The Switch Team
Second rental in a week
Second rental in a week, great choice of cars and competitively priced. but the main reason i used them again was the fantastic customer service, big shout out to Jackie at the Hunslet branch who made the experience seamless.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Gary,
Thank you for taking the time to leave such a fantastic review. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We look forward to delivering another excellent experience to you next time you visit us.
Kind Regards,
The Switch Team
Brand new cars
Brand new cars, great service, lovely people.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Oliver,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
Very good service from a young guy…
Very good service from a young guy called Brian. I’m sure thats his name. But the whole team there was great Evan Muhammad. Price was really good and got a Good service and great car.
Never used Thrifty before but will do from now on when needing a car. Didn’t have to travel far.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Akbar,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
Excessive IDrequirements
At the time of booking no mention was made of ID requirements. When collecting the vehicle I was asked to go back home twice to print the following: Bank Statement, Utility Bill, Driving code in addition to providing my Driving Licence and Passport! I was also told that I needed to pay £750 deposit. I had planned on pick up at 12pm but instead left at 2pm.
Please make people aware of the deposit and ID requirements at the time of booking.
I had booked an electric vehicle, which when enquired prior to rental I was told it would be fully charged - on collection however there was only enough charge for 50 miles.
There is also a mileage limit of 100 miles per day of rental which is mentioned in the “fine print”.
The manager at the Preston beanch did offer a replacement vehicle for no additional cost and made some other concessions but overall not a good experience.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Kash,
Thank you for taking the time to provide your feedback. We’re sorry to learn that your experience wasn’t as expected. Regarding identification, all the ID requirements are outlined in our Terms & Conditions, which are confirmed during the booking process and on your voucher when your booking is confirmed. Should you need it for future reference all the information regarding the deposit and ID requirements is available to view on our website: https://www.switchcarrental.co.uk/uk-booking-guide.htm before you make your booking.
Kind regards,
The Switch Team
Very good linda turned up in good time…
Very good linda turned up in good time showed me round the car.
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi David,
Thank you for taking the time to leave a 5-star review. We are glad you enjoyed your rental with us, and we hope we will see you again soon.
Kind Regards,
The Switch Team
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