I hired a van from Thrifty Bournemouth, dealing with Arfan Mehdi. Not ony were they the cheapest, but the van was a new model in excellent condition, and Arfan was superb. I highly recommend Arfan , I... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Avoid Thrifty Europe at all costs when taking a deposit they take more than the receipts have just got ripped off for €800 euros and they are not getting back to me. In context I rented 1 car from Lim... Mehr ansehen
Unternehmen hat geantwortet
Our rental car was delivered in a friendly and efficient manner by Steve from Thrifty at Leeds Hunslet. The car was clean and tidy and in showroom condition.
Unternehmen hat geantwortet
Northampton, Moulton branch, Exceptionally polite and helpful. Didn't take too long to pick van up, explained how it all worked. Returned back to them, deposit returned quickly. Was apprehensive about... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Kontaktinformationen
Scot House, Matford Park Road,, EX2 8AW, Exeter, Vereinigtes Königreich
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3,6
Akzeptabel
1248 Bewertungen
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Jason and Corsa at the dudley branch
Jason and Corsa at the dudley branch, they were both very helpful, polite and friendly with the service that gave us, the customer service was first class and the staff were polite to us, they and went through all the paperwork with us, taking things one step at a time. Helpful with the paperwork on the phone to get the dvla codes for me and my partner, they are both a great asset to the company worth keeping. They know their jobs and deserve a recognition for their hard work that they both do,
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Nicola,
Thank you for taking the time to share such a fantastic review. We're delighted to hear that Jason and Corsa at our Dudley branch provided you with first-class customer service. It's wonderful to know that they were helpful, friendly, and professional throughout your rental experience, taking the time to guide you through the paperwork step by step and assisting with obtaining the DVLA check codes for both drivers. We take great pride in delivering a smooth and supportive experience for our customers, so it's especially rewarding to hear how much their knowledge, patience, and dedication were appreciated. Thank you for choosing Switch Car Rental, and we hope to welcome you again in the future.
Best regards,
The Switch Team
Very unprofessional and rude
Very unprofessional and rude. Left my disabled parents standing in a tiny hot reception area, whilst the manager was on the phone for 45 minutes, didn’t even acknowledge their arrival - appalling customer service.
The cost of the car hire seemed to fluctuate for no apparent reason. Avoid.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Victoria,
Thank you for taking the time to share your feedback. We are very sorry to hear that your parents felt neglected during their visit and that their experience did not meet the standard of service we aim to provide. We understand how frustrating it must have been, particularly given the warm conditions and your parents' mobility needs. We take accessibility and customer care seriously, and we are disappointed to learn that we fell short on this occasion.
We would also like to investigate your concerns regarding the pricing of the hire. Rates can vary depending on a number of factors, but we appreciate that this should always be explained clearly. Please contact us at customer.service@switchcarrental.co.uk with your booking details so that we can review the circumstances and address your concerns properly.
Best regards,
The Switch Team
Antwort von Thrifty Car and Van Rental UK
Hi Kleanthis,
Thank you for your wonderful feedback. We are delighted to hear that you found our team helpful. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Great experience
Great experience. Easy, smooth and they kindly dropped us back where we needed to go after we left the car with them. Very friendly staff too.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Laura,
Thank you for your lovely review. We're delighted to hear that you had such a smooth and stress-free experience with us. Our team always strives to provide friendly service and go the extra mile for our customers. We appreciate your feedback and look forward to seeing you again in the future.
Best regards,
The Switch Team
A really good customer service from…
A really good customer service from Thrifty Basildon, original car was not available, so was upgraded F.O.C. staff very friendly & extremely helpful, highly recommend this company.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi David,
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our Basildon team. We're glad we could provide a complimentary upgrade when your original vehicle wasn't available, and that our staff were friendly and helpful throughout your rental. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Best regards,
The Switch Team
Professional service
We hired a car from Thrifty in Aylesbury, Bucks over the weekend. Easy to book online and by far the cheapest of all online options. We dealt with Mohammed Tayub, rental agent at the desk. He was so helpful, efficient and professional. The car was spotless and ready to go. Really impressed with the whole end to end service. We would definitely use this company again.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Emma,
Thank you for taking the time to share your experience. We're delighted to hear that you found the booking process easy and that our Aylesbury branch offered great value. It's wonderful to know that Mohammed provided such helpful, efficient, and professional service, and that your vehicle was spotless and ready to go. We'll be sure to pass on your kind comments to Mohammed and the team. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Best regards,
The Switch Team
SCAMMERS
SCAMMERS - I hired at car from Girona airport & was advised to return it full of fuel. I did this, took a photo of fuel gauge & kept fuel receipt. They still debited my credit card for tank of fuel
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Lesley,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://uk.trustpilot.com/review/thrifty.es
Best regards,
The Switch Team
Thrifty Aberdeen ..especially Jamie
Thrifty Aberdeen, especially Jamie, helped me in a really difficult situation. Thanks!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Nick,
Thank you so much for your kind words! We're really pleased that Jamie at Thrifty Aberdeen was able to help you during a difficult situation. We'll be sure to pass on your feedback — it will mean a lot. We hope to see you again soon!
Warm regards,
The Switch Team
Keep sending harrasing emails and…
Keep sending harrasing emails and invoices stating liable for damage I did not do during rental agreement. Evidence provided car was moved by someone else before their photos were taken, but they still state I'm liable AVOID
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Deborah,
We’re sorry to hear about your experience. We take all concerns seriously and aim to resolve disputes fairly and transparently. Please contact us at customer.service@switchcarrental.co.uk with some more details about your experience to allow us to investigate more fully.
Warm regards,
The Switch Team
Good car and local service, bad overcharging
Good car and service at a reasonable price, but the usual overcharging is a total pain. Clearly it is a managed and planned procedure as trying to get support to resolve is easier than opening the Strait of Hormuz. Better to avoid.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi,
Thank you for your feedback. We’re pleased to hear you were happy with the car and found our pricing reasonable overall.
We’re very sorry to read your concerns regarding additional charges and the difficulty you experienced when trying to resolve the issue. This is certainly not the experience we aim to provide, and we take comments like this seriously.
We’d really appreciate the opportunity to look into this further and address your concerns properly. Please feel free to contact us at customer.service@switchcarrental.co.uk with your booking details so we can review what happened.
Warm regards,
The Switch Team
CONMEN!!
CONMEN!!! DO NOT DO IT!!!!!!! Ive got extra charge for no reason!! Disgusting. Cant wait to go back and visit and tell them what scum they are to their face.
To your reply: I have a zero tolerance towards having money stolen off of me. This is for Alicante airport thrifty.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Josh,
Thank you for your review. While we are happy to investigate any charges that you believe may have been applied to your rental incorrectly please be aware that we have a zero tolerance policy regarding any form of abuse directed at our frontline teams.
Thank you for confirming but unfortunately we are unable to assist with any queries for rentals which have not taken place in the UK. If you contact https://uk.trustpilot.com/review/thrifty.es they will be able to assist you.
Best regards,
The Switch Team
Absolute joke the time it took to get a…
Absolute joke the time it took to get a car with thrifty. Get more staff!!!
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Andrew,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating delays can be when you’re waiting for a vehicle.
This is not the standard of service we aim to provide, and we’ll be sharing your feedback with the team to help improve our processes. Thank you again for your feedback.
Best regards,
The Switch Team
Very Helpful Ladies in the Aberdeen…
Very Helpful Ladies in the Aberdeen Office showing that local service is better than any call centre.
Special tanks to Helen
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Mervyn,
Thank you for your lovely feedback! We’re so pleased to hear that our Aberdeen team made such a positive impression. We truly believe in the value of local, personal service, so it’s great to know that came through. Helen will be especially delighted by your kind mention — we’ll be sure to pass on your thanks. We really appreciate your support and hope to welcome you again soon!
Warm regards,
The Switch Team
Complete ripoff merchants
Complete ripoff merchants. At Kerry airport, I was charged for premium emergency roadside cover(€56) and also Wheel Tyre and Glass Cover (€56) withhout being asked. According to their website, the latter is included in the €152 Supercover that I took out. Because the plane was late landing, I was charged €30 for late collection (they had to stay open till around 7pm rather than usual 6.30pm). The actual total bill was over three times the headline rental price of €169 for 8 days rental.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Kysbie,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://ie.trustpilot.com/review/thrifty.ie
Best regards,
The Switch Team
Brian has made my day fantastic service…
Brian has made my day fantastic service and very polite
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Nick,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Aéroport de Valence en Espagne le…
Aéroport de Valence en Espagne le 10-05-2026
Entreprise parfaitement malhonnête : n'accepte pas que l'assurance soit celle de la carte gold et oblige le client à prendre son assurance ce qui double le prix de la location !!
A fuir absolument c'est du racket organisé et le client n'a pas le choix quand tout le voyage dépend du véhicule.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Stephane,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://uk.trustpilot.com/review/thrifty.es
Best regards,
The Switch Team
I recently visited the Switch branch in…
I recently visited the Switch branch in Stirchley Birmingham and I couldn’t be more impressed with the experience. From the moment I walked in the atmosphere was welcoming and well organized, but what truly made the visit stand out was the exceptional service I received from Anil and Brian.
Both Anil and Brian were incredibly professional, approachable, and genuinely attentive. They took the time to understand exactly what I needed, answered all my questions with patience, and made sure I felt confident every step of the way. Their knowledge and calm, friendly manner turned what could have been a routine visit into a genuinely positive experience. It’s rare to come across customer service that feels this sincere and effortless. Anil and Brian are a real credit to the team I truly hope they get the recognition they deserve. They went above and beyond without ever making it feel forced. I left feeling valued as a customer and very satisfied with the service I received.
I would highly recommend this branch to anyone, especially if you have the chance to be assisted by Anil and Brian. They truly set the standard for professionalism and customer care.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Tammie,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear about your positive experience at our Stirchley branch.
Providing a welcoming atmosphere and outstanding customer care is exactly what we strive for, so it’s wonderful to know that Anil and Brian made such a strong impression. Your kind words about their professionalism, knowledge, and genuine approach will be shared with them and the wider team — feedback like this means a great deal and truly highlights the standard of service we aim to deliver.
Thank you again for your recommendation and for choosing Switch. We’re so pleased you left feeling valued and satisfied, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
manish
manish , khurum, hanit great service and friendly!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Michael,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Manish, Khurum and Hanit directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Nothing short of robbery
Nothing short of robbery. Charged 55 Euros for fuel refilling the rental car even though I returned it full with a receipt to prove it. I will never use these guys or the comparison site We Do Spain again. Thrifty they are not
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Aldwell,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here: https://uk.trustpilot.com/review/thrifty.es
Best regards,
The Switch Team
All fine until post drop off charging…
All fine until post drop off charging my credit card over £120 for no reason and refusing to answer on why this was done or refund the money! Avoid!!!!
— Despite them replying below they still aren’t replying to my emails or sending back my money
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Jessica,
Thank you for taking the time to provide your feedback. We know additional charges are never what you want to see at the end of your rental. If you would like us to review them for you please contact us at customer.service@switchcarrental.co.uk with some more details of your rental.
Warm regards,
The Switch Team
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