Derek visited us in our home tonight to arrange our will. He was polite and friendly, very respectful and professional. Everything was explained clearly and there was no pressure to buy additional ser... Mehr ansehen
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Das sagen Bewerter
Knowledgeable. Did not waste time. But did not rush. Answered all my queries in simple to undersatand language. Left me paperwork to read that explained what would happen in the future so i could sho... Mehr ansehen
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Extremely helpful staff right from the initial enquiry speaking with Helen McLeish through to completion with Colin and Michael. They were knowledgeable and had good all round advice on how best to... Mehr ansehen
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Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.
Kontaktinformationen
Vereinigtes Königreich
- www.thomasbradleylegal.co.uk
4,2
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392 Bewertungen
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David Hutton was really helpful and…
David Hutton was really helpful and went through everything with me.really friendly. Explained a lot of things to me and took his time.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your feedback. We're delighted to hear that David Hutton was so helpful and friendly. It's great to know he took the time to explain everything clearly and made sure you felt supported throughout. We'll be sure to pass on your kind comments to him.
Steven came to write my will very…
Steven came to write my will very please will the service would recommend
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for the great recommendation, I will be sure to pass this along to Steven, we look forward to supporting you again in the future.
Great communication and information
Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all
available options and aided us to make informed decisions of what was best for our situation. At this point we will certainly use his and Thomas Bradley’s services again.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your kind feedback. We are delighted to hear that both Thomas Bradley and Derek Hatton provided such a positive experience. We appreciate your comments and look forward to assisting you again in the future.
Free will writing service
I arranged to have my will written at home through the free will writing scheme. My appointment was cancelled at short notice because there was no longer anyone working my area. A couple of months later I was contacted to say they now had someone and a new appointment was made for today at 2pm. As I had not had the pre appointment phone call i was expecting I contacted them only to be told exactly the same story as last time. My friend had taken a day off work to be here with me for the appointment. I asked why no one had told me the appointment had been cancelled and was told that they had tried to call me a couple of times. I said that they could have messaged me at the very least! Instead if I hadn’t called them my will appointment would have just been a ‘no show’. So disappointed in this company.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and understand the frustration caused by your appointment not proceeding as planned.
We would like to clarify that we made multiple attempts to contact you via your mobile phone ahead of the appointment to advise you that, unfortunately, we currently do not have a consultant covering your area. We appreciate that we were unable to reach you and understand this may have added to your disappointment.
During our conversation, we also offered to amend your appointment to a Teams appointment as an alternative to a home visit. As we do not currently have a consultant available locally, a Teams appointment is often the quickest and easiest way for our clients to receive the same will-writing service without further delays.
We sincerely apologise for the inconvenience caused, particularly as your friend had arranged time away from work to be present for the appointment. We appreciate your comments regarding communication and will ensure your feedback is shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for your feedback, and we hope we have the opportunity to assist you with your will-writing requirements in the future.
Free service through Octopus so was…
Free service through Octopus so was dubious and expecting hard sell of other products, this was not the case. Derek came to my home and went through writing my Will with no pressure when making me aware of products that will absolutely be useful and important. Would definitely recommend.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
We're delighted to hear that Derek provided a professional and pressure-free experience while helping you create your Will. We understand that a free service can sometimes come with expectations of a hard sell, so it's wonderful to know that Derek took the time to explain your options clearly and respectfully, allowing you to make informed decisions without any pressure.
Thank you for your recommendation and for choosing Thomas Bradley Legal. We truly appreciate your feedback and will ensure your kind words are passed on to Derek.
Highly recommend
Would recommend Thomas Bradley legal to anyone wanting a will. My consultant was very helpful and understanding considering this is my first will.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your wonderful feedback. We're delighted to hear that your experience with Thomas Bradley Legal was such a positive one.
Olivia was very professional and put my…
Olivia was very professional and put my mind at ease when I was agitated. She was calm and professional when getting my documents signed at the warrington office. Finally getting things sorted. Cant thank her enough !
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you so much for your kind words. We're delighted to hear that Olivia was able to put you at ease and provide such professional support during your visit to our Warrington office.
We understand that situations like these can be stressful, and it's wonderful to know that Olivia's calm, professional approach helped make the process smoother for you. We'll be sure to pass on your feedback and recognition to her.
Thank you for taking the time to share your experience. We're pleased that everything is finally getting sorted, and we wish you all the best moving forward.
Had a good experience with Thomas…
Had a good experience with Thomas bradley legal they have done our lasting power of attorney so went to them for my will would recommend them first rate i had complex will and nothing was too much trouble to them brilliant
G kelly
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your kind feedback and recommendation. We're delighted to hear you had a positive experience with Thomas Bradley Legal and that we were able to assist with both your Lasting Powers of Attorney and your Will. It's great to know our team could help with your complex Will and make the process as smooth as possible. We really appreciate your support.
The receptionist is superb at handling…
The receptionist is superb at handling my problems
Her name is kym salt of the earth
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your lovely feedback. We're so pleased Kym was able to help. She's a valued member of our team, and we're sure she'll appreciate your kind words. 😊
Simple well explained Derek is a lovely…
Simple well explained Derek is a lovely man from start to finish explained things very clearly to myself and my husband would highly recommend this company great customer service
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for the 5 star review and recommendation, we are so happy that Derek was able to support you through the process, I will be sure to share your kind words :)
Thank you, I am happy
Olivia and all staff available, pro active and helpful.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for the lovely review, We are glad you found our service so helpful and I will share your feedback with Olivia.
My Mother used this service for her Will 10/10 Rating
My Mother used this service for her Will when she found out she was going to pass from a terminal illness, out of everything i have had to deal with these guys have been by far the best customer service I have received especially Olivia Forster who had been my case manager, she had been a saint throughout everything, thank you all so much. I would highly recommend.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for taking the time to leave such a kind review.
We are deeply sorry to hear of your mother's illness and appreciate that this was a very difficult time for you and your family. We are delighted to hear that the service provided helped make the process as straightforward as possible and that Olivia was able to offer the support and guidance you needed throughout.
Your kind words will be passed on to Olivia and the wider team. Thank you for your recommendation and for placing your trust in us during such an important time. We wish you and your family all the very best.
BEWARE
3 times this company has come up with excuses as to why they didnt turn up with the last appointment we had to re arrange our schedule, put ourselves out,the meeting was at 2pm and by 2.30,we hadnt heard anything i had to ring up onlt to be told he had family issues,WHAT A LOAD OF BS the time before that was car, problem,first time was family issues again,just lies after lies,steer clear of this company as they mess you about even a curtisey call would have been nice but no nothing they should be called thomas bradley ILLEGAL because of all the lies STEER CLEAR OF THEM
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your feedback. I am sorry to hear about your experience and understand your frustration. Having multiple appointments rearranged and not receiving a courtesy call is understandably disappointing, especially when you have made time in your schedule.
Whilst unforeseen circumstances can occasionally arise and result in appointments needing to be rescheduled, I recognise that this does not lessen the inconvenience caused, nor the disappointment of not being kept informed
I would like to investigate this further and review the notes on your appointments to better understand what happened. Please accept our apologies for the inconvenience and lack of communication, and thank you for bringing this to our attention.
Lazy, Lack of empathy and shockingly poor
The lack of care this legal firm has is astounding. After being charged £174 for a "Free Will Service" I thought hopefully I would get my money back quickly. Or even receive said Will. Neither has happened. I sat down to arrange the Will in September 2025 and this is now late June 2026. Their finance team have stopped replying to my emails even though I was told they were going to be arranging the refund. After telling me I MUST RESPOND WITHIN 14 DAYS of receiving the draft will I did so quickly and their drafting team said on the 1st of February they'd have a signed copy sent via postal mail. Nothing has arrived. Its clear they ask a lot more from their customers than they are willing to do so themselves. When its their turn to respond they go radio silent. But reading other reviews I can see I'm not the first and absolutely wont be the last to become a victim to their laziness.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and appreciate the frustration this situation has caused.
I will personally review your records and investigate the current status of both your matter and the refund request. If a refund is due, I will ensure that this is raised with the relevant team as a priority and progressed as quickly as possible.
Please accept our apologies for the lack of communication and any inconvenience this has caused. Thank you for bringing this to our attention, and we will work to provide clarity and bring this matter to a resolution as soon as possible.
Poor customer service
I was pleased with the service provided at home, excellent advice. But it's now 2 months and I haven't heard a word from them,I have tried calling and can't get to speak to anyone and emailed without any reply,very concerning as they have been paid in full, which I now consent a very silly error on my part . I really am loosing trust in this company and just want some reassurance
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your feedback. I am pleased to hear that you were happy with the service and advice provided during your home visit.
Having reviewed your case, I can see that the cooling-off period was waived. Once drafting begins, the process typically takes between 12 and 16 weeks, depending on the complexity of the matter and current workloads.
I completely understand your concerns regarding the lack of communication, particularly as it has now been around two months since your appointment. I appreciate how frustrating it can be when you are unable to speak to someone or receive a response to your emails.
To assist further, I will contact your Case Manager directly and request an update on the progress of your matter. Once I have received their response, I will ensure that an update is provided to you as soon as possible.
Thank you for bringing your concerns to our attention. We value your trust and apologise for any worry or frustration caused. We will do our best to provide you with the reassurance and clarity you are looking for.
Steven Bradley has just visited my home…
Steven Bradley has just visited my home to take instructions for my will. He has been efficient, friendly and very knowledgeable. He has given me some very good advice. Very happy with the service and will recommend you to others, thank you
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your kind words. We’re delighted to hear that Steven provided such efficient, friendly, and knowledgeable service, and that you found his advice helpful. Your recommendation truly means a lot to us!
Steven Bradley came to see me to do my…
Steven Bradley came to see me to do my will and power of attorney he took the time to explain everything really happy with the service great guy
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your lovely feedback. We’re so pleased to hear that Steven took the time to explain everything clearly and that you’re happy with the service. We’ll be sure to pass on your kind words!
Patrick Goodfellow Thomas Bradley
I highly recommend Patrick from Thomas Bradley for anyone needing to draft a will. They made a process I was dreading completely straightforward and stress-free. They took the time to explain everything clearly, ensuring my wishes were accurately documented while offering great advice I hadn’t considered. I feel so much peace of mind knowing my family is protected. Excellent, professional service from start to finish.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you so much for your kind words! We’re delighted Patrick made the process simple and stress-free for you. It’s great to hear you now have peace of mind knowing everything is in place.
If you need any support in the future, please do not hesitate to contact us.
Steve came gave me some advice and…
Steve came gave me some advice and looked after me.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for the 5 star review, we are so happy to hear that Steve looked after you during your appointment.
Alan came to our house to sort our will…
Alan came to our house to sort our will and was very polite. Courteous . He explained everything very well and was very informative. Very pleased to meet him and do business
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Thomas Bradley Legal
Thank you for your kind review! We’re glad Alan was polite, clear, and informative. We’ll be sure to pass on your feedback—great to hear you were so pleased with the service!
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