Sorry to have woken you.
I wanted to buy some spare parts for a chimney brush set, that my late father had bought from this firm. After two emails, I finally got a reply (Apparently they had been away), confirming what I would need.
The items were very small and could have been sent by Royal Mail Tracked 24 for a lot less than the £8.00 carriage charge, which you might infer meant a premium carrier was to be used.
I later learned that Evri were to be used and I asked whether the parcel could be held for me to arrange for someone else to collect it, as in my experience, Evri now seem to lose more than they deliver. This drew no response.
Evri failed to deliver the item and I raised the issue with Evri and Wakefield Brush. Evri passed the buck, whilst Wakefield Brush didn't afford me the courtesy of a reply. After Evri had apparently failed to deliver the parcel numerous times, I sent a further email, to both Wakefield Brush and Evri, asking for some service. I said that unless Evri could provide the parcel, I would have to presume it to be lost and unless I heard something, I would have to take the matter up with Mastercard for a refund.
Finally I got a rather churlish reply from Mr Brooke, at Wakefield Brush, saying "I’ll just refund it don’t order from me again." I'm not that daft, Mr Brooke; clearly you feel that expecting good service is unreasonable, which may explain your use of Evri.