The Personal Agent Bewertungen 

1.254
•
TrustScore 5 von 5

4,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Becky has been a great help to get some issues resolved at our property and the inspection was done on time and quickly whilst we was getting ready to rush out. Report then came back super fast the ne... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Stephanie was extremely helpful in supporting and assisting me with the paperwork when dealing with tenants who had just rented my property. She helped me to resolve an issue that the tenants had. Ste... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had a great experience with John at the personal agent. From start to finish he was friendly, professional and very helpful. Communication was excellent throughout the process, and he was always... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Banstead office. John and Kai and the team did an excellent job in selling my property in Banstead. They arranged viewings etc with buyers and give as an excellent feed back. The final exchange proce... Mehr ansehen

Unternehmensdetails

  1. Immobilienagentur
  2. auch in
  3. Immobilienvermittlung

Vom Unternehmen geschrieben

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

1254 Bewertungen

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4,9

Alle Bewertungen

(1.254)

205 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

I used The Personal Agent (Epsom Branch…

I used The Personal Agent (Epsom Branch - Lettings) recently and cannot fault the professionalism, friendliness and expertise of these people - specifically Callum who made the process seamless with up to date communication all the way from beginning to end. Callum and his team were wonderful and I'd highly recommend him and The Personal Agent again to anyone looking at letting / selling.

6. März 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team professional, friendly, and helpful throughout the process.

Callum will be especially pleased to hear your feedback, and we’re glad he was able to make everything seamless while keeping you well informed from start to finish.

Your recommendation means a great deal to us. If we can assist you again in the future, whether with letting, selling, or any property advice, we’d be more than happy to help

Bewertet mit 5 von 5 Sternen

The Stoneleigh branch team are superb…

The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you

3. März 2026
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Antwort von The Personal Agent

Hi Claire,

Thank you for your kind review and for choosing to come back to us after all these years — it really means a lot.

We’re delighted to hear that the Stoneleigh team exceeded your expectations and that you were pleased with the marketing, market insight, and support throughout the process. Providing the best possible service to our clients is always our priority, so it’s wonderful to know that came across.

Thank you again for trusting us with your home, and we wish you all the very best for the future

Bewertet mit 5 von 5 Sternen

Brilliant service from Steph!

Thank you to Stephanie for all her help with our house move! For our first home, the personal agent have been great and always available to help or answer any questions.

I’ve been in regular contact with Steph both via email and over the phone, and she is always so helpful, responds to any questions really quickly, and goes the extra mile to ensure we have everything we need; something as first ‘timers’ we couldn’t have asked for more and really appreciate. Thanks so much for your help!

3. März 2026
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Antwort von The Personal Agent

Hi
Thank you so much for your kind words! It was a pleasure helping you with your first home, and we're so glad Steph was able to support you throughout the process. Wishing you all the best as you settle in!

Bewertet mit 5 von 5 Sternen

We’ve just moving into our new property…

We’ve just moving into our new property and wanted to share how positive our experience has been with the letting agent. From the initial viewing right through to moving in,Ethan Haddon was professional, friendly, and incredibly helpful. He answered all our questions promptly, kept us well informed throughout the process, and made everything feel straightforward and stress-free. It really made a difference during what can often be a busy and overwhelming time. Thank you for the excellent service — we really appreciate it!

3. März 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

Hi John,

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that Ethan was able to make the process smooth and stress-free for you. Moving home can certainly be a busy time, so it’s great to know his support and communication made a positive difference.

We hope you’re settling in well and enjoying your new home. If you need anything at all, please don’t hesitate to get in touch — we’re always here to help.

Bewertet mit 5 von 5 Sternen

Professional and friendly

Callum, Natasha and Stephanie have made the renting process very speedy and professional. They've kept me on track by maintaining contact throughout and responding to my enquiries in a friendly and helpful manner.

2. März 2026
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Antwort von The Personal Agent

Hi Shelley,
Thank you for your kind feedback. We're delighted to hear that Callum, Natasha, and Stephanie were able to make the renting process smooth and efficient for you. We truly appreciate your comments and wish you all the best in your new home.

Bewertet mit 5 von 5 Sternen

Callum was incredibly friendly

Callum was incredibly friendly, approachable, and genuinely kind throughout our lettings process. He was always happy to answer our questions, kept us well informed.

We really appreciated his patience, professionalism, and personal touch. We wouldn’t hesitate to recommend the team to anyone looking for supportive and reliable estate agents. Thank you again for everything!

26. Februar 2026
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Antwort von The Personal Agent

Hi Charlie,
Thank you very much for your kind words. We truly appreciate your feedback and are so pleased to hear you had a positive experience with our team. Your support and recommendation mean a great deal to us

Bewertet mit 5 von 5 Sternen

Excellent Service

A big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.

26. Februar 2026
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Antwort von The Personal Agent

Thanks Marise, Its been a pleasure to work for you, and good luck in your new home

Bewertet mit 5 von 5 Sternen

Kai @ The Personal Agent.

I had a great experience working with Kai during my property search. He was professional, responsive, and transparent throughout the process, always keeping me informed and answering my questions.
His calm, proactive approach made everything feel smooth and well managed. I would highly recommend Kai to anyone looking for a reliable and trustworthy estate agent.

25. Februar 2026
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Antwort von The Personal Agent

Thank you for your kind words Jack and 5 star review, Kai is over the moon

Bewertet mit 5 von 5 Sternen

We have had a very positive experience…

We have had a very positive experience with the Personal Agent, dealing mainly with John and Mark. Very comprehensive communications together with a great level of professionalism at all times

25. Februar 2026
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Antwort von The Personal Agent

That is great to hear George, and thank you for taking the time to share.

Bewertet mit 5 von 5 Sternen

Sarah in Sales Progressions is a star!

Sarah was exemplary throughout our sale. She moved the process along at pace, always with attention to detail and a pragmatic, solutions focused approach. She was instrumental in finding practical ways forward for the benefit of the entire chain and maintained clear, consistent communication from start to finish.

She is a real credit to The Personal Agent and, without doubt, the reason I would confidently recommend this firm to anyone selling their home.

24. Februar 2026
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Antwort von The Personal Agent

Thank you so much for your wonderful feedback — it truly means a lot.

We’re absolutely delighted to hear that you had such a positive experience with Sarah. She takes great pride in keeping things moving while making sure every detail is looked after, so your comments will mean the world to her. Property chains can be challenging at times, and we’re so pleased her pragmatic, solutions-focused approach made a real difference for you.

On behalf of everyone at The Personal Agent, thank you for your trust and for recommending us so confidently. It was a pleasure to support you through your sale, and we wish you all the very best in your next chapter

Bewertet mit 5 von 5 Sternen

Fast and friendly letting service

Just wanted to say thanks to the team at The Personal Agent in Epsom for setting me up with my new flat I've just moved into. The staff in the branch have been helpful everytime I've visited, and Ethan specifically has been very helpful and responsive as my letting agent via email and phone.
Also wanted to say thanks to Becky for being responsive to any issues raised since I've moved in, thanks!

23. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

Thank you so much for your lovely message! We’re so pleased to hear you’re settled into your new flat and that you had a positive experience with the team in Epsom. It’s always our aim to make the moving process as smooth and stress-free as possible, so your feedback really means a lot.

We’ll be sure to pass your kind words on to Ethan — he’ll be delighted to know his help and responsiveness made a difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you ever need anything.

Bewertet mit 5 von 5 Sternen

Huge thanks to Callum

Callum has made the whole process super smooth and easy.

Always replying fast to emails and questions I have had about any of the properties.

Me and my partner have now found our perfect flat and we cant thank Callum enough!

2. Februar 2026
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Antwort von The Personal Agent

Hi Dana,

Thank you so much for your incredibly kind words.

It was an absolute pleasure assisting you and your partner throughout the process. I’m delighted to hear that you’ve found your perfect flat — that’s exactly the outcome we always hope for!

Wishing you both all the very best in your new home, and please don’t hesitate to get in touch if you ever need anything in the future

Bewertet mit 5 von 5 Sternen

House Sale

Many thanks to Sarah Goddard from Personal Agent Epsom.
Great service, friendly and polite during the stressful process of selling. Highly recommend.

20. Februar 2026
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Antwort von The Personal Agent

Hi Deborah,

Thank you so much for your lovely message — it truly means a lot.

It was an absolute pleasure helping you through the sale of your home. I know how stressful the process can feel at times, so I’m really glad I was able to make it a little easier for you.

Wishing you all the very best for your next chapter, and please do keep in touch if I can help with anything in the future.

Bewertet mit 5 von 5 Sternen

Sarah handled the sales progression on…

Sarah handled the sales progression on a trade in unit we took against one of our new builds. The whole process was superb and communication excellent,

Jason / earlswood homes

16. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

Hi Jason,

Thank you so much for your kind feedback.

It was a pleasure to manage the sales progression for you, and I’m so pleased to hear that you were happy with how everything was handled. Clear and consistent communication is something I always aim to provide, so your comments really do mean a lot.

I truly appreciate you taking the time to share your experience, and I look forward to working with you again in the future.

Bewertet mit 5 von 5 Sternen

I had a good experience renting a property

I had a good experience renting a property through Callum Kirkby at The Personal Agent. As a tenant, I found him extremely knowledgeable, professional, and always approachable with a smart, friendly manner. He answered all my questions, addressed concerns quickly, and kept me updated every step of the way. Callum helped us secure a great home faster than expected, overcoming any hurdles along the process and making the entire move smooth and stress-free. I highly recommend him to any tenant looking for reliable, top-notch support!

31. Januar 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

Thank you for sharing Vera, and for your 5 star review

Bewertet mit 5 von 5 Sternen

I recently moved in to my new home

I recently moved in to my new home, and Callum made the experience really seamless, he helped make the move far easier and simpler than I thought it would be.

11. Februar 2026
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Antwort von The Personal Agent

Thats great to hear Joshua, and thank you for sharing

Bewertet mit 5 von 5 Sternen

House buying in Epsom

Despite us not previously knowing the location very well, the Personal Agents had a good understanding of the type of properties and areas which would best suit us. John from the Banstead office has been particularly helpful in giving advice and support, along with guiding us through the various stages of our house purchase.

1. Februar 2026
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Antwort von The Personal Agent

Hi Lin, so pleased we managed to move you closer to your family, and were here to help you through the whole process. Thank you for your review.

Bewertet mit 5 von 5 Sternen

Excellent service

Personal Agent is responsive to any queries and follow ups. Kept updated on sale. Our house sale brochure and photos/video were very well done and detailed.

10. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von The Personal Agent

I'm so pleased you felt well supported and kept updated throughout the sale, and that you were happy with the marketing of your home. It was a pleasure working with you, and we wish you all the best in your next chapter.

Bewertet mit 5 von 5 Sternen

John has been really supportive and…

John from the Banstead branch, has been really supportive and helpful throughout our selling process. We are both really grateful for all his sound advice which culminated in the sale of our house within the timeframe we were looking at. We would definitely recommend Personal Agent.

6. Februar 2026
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Antwort von The Personal Agent

Thank you for sharing Jane, and thank you for trusting us with your property

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