The Lodge Hotel, Putney London Bewertungen 

I dropped my sister in law off and asked at the front desk if I was OK to park while I helped her with her bags - there's no lift - and grabbed a cup of coffee. I was told no problem. I then received a parking ticket for £100. I appealed siting I was given permission to park by the hotel and was told "it's not the responsibility of the hotel staff to explain parking restrictions." I appealed directly to the hotel and was told they do not take responsibility for the parking even though it is directly outside their hotel and gave me permission. The lack of support coupled with a lack of hot water in my sister in law's "Superior" Room, no lift, and no one to help with her bags was very disappointing.

Had a nice stay in this hotel over the weekend. The staff were very helpful as we arrived very late.

We've stayed several times at the Lodge Hotel Wandsworth during the last couple of years (cc 10 times a year) and have always been satisfied with both the service and the accommodation. The booking is made by my company, with a company credit card each and every time. It's never caused an issue until now. However tonight when we arrived the receptionist lady said that the room hasn't been prepaid and that whereas she has the card details from the booking and from previous bookings she is unable to charge it because it's not on my name. I explained that it's a company card which she said she understood. We have always done it this way in the past so I really don't understand why the card couldn't have been charged. She said she could see our details and that we often stay at the hotel, and that we always use that card. Our car was parked at the front door. They have our plate number on their records as we always go with that car. Despite all that, she insisted that she cannot charge the card because of security reasons such as if the card is stolen. As a regular customer I find this highly offensive and unprofessional that one of their colleagues implements that I would be a thief. This is very unprofessional to say to a guest. The booking was non-refundable which I understand means that the day we book it, they are able to take the full amount from the card. When my colleague suggested we go to another hotel, she said that in that case she would charge the company card for no show. I asked her how it is possible that in that case despite security regulations she would be able to charge the card. She said that then she would assume the card is ours. ???
I'm quite disappointed by the way we have been treated. This is just not done. Luckily for us, I had my personal credit card on me and was able to pay with that but if I didn't, it would have put us in quite an embarrassing situation. It's a great hotel and it's a pitty hat they don't seem to provide enough training to new employees. Bad customer service ruins an otherwise great experience.