The Lease Extension Company Bewertungen 

141
•
TrustScore 4 von 5

4,2

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

It has been a great experience with both their valuers and solicitors as well as very good communication throughout the process. All parties have been responsive and always available over the phone.... Mehr ansehen

Bewertet mit 2 von 5 Sternen

I am very dissatisfied with TLE company. I paid them £960 on 8/8/23 and heard nothing from them as I was passed to a firm of solicitors and a valuation firm It seems the £960 fee was just to put m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We approached the lease extension company to under take lease extensions for our block. This saved us so much time and stress and of course fees. They managed us a group very efficiently and collectiv... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I used LEC to extend the lease on my flat. They responded quickly to my enquiry with detailed, yet easy to understand, information as to how to proceed including quotes for formal & informal routes. A... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rechtsdienstleistungen

Vom Unternehmen geschrieben

The UK's leading service provider of statutory lease extensions. Established in 2017 the LEC has helped thousands of clients extend their lease with ease saving money, time and stress. Our solicitors and surveyors are the leading experts in enfranchisment valuation and law and members of the SRA and RICS. We are very proud member of ALEP. and our client service team are always on hand to help. Simply call us directly or email us and one of the team will be happy to help. We look forward to hearing form you soon.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

141 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,2

Alle Bewertungen

(141)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Very quick considering my lease holders…

Very quick considering my lease holders were slow. Great communication, would highly recommend!

25. August 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Dear Rob,

Thank you so much for taking the time to leave your five star review and recommendation and for using our service. We are so glad we could help and push everything through as quickly as possible. With very best wishes everyone at The LEC

Bewertet mit 5 von 5 Sternen

Perfect if you don’t have time to coordinate everything that needs doing!

My experience with the lease extension company has been stress free and second to none.

They have been supportive and assisted me all throughout the very long process of extending our flat lease and assigned us a very good legal team who are equally as good. What you want from a company is that they are there answering all your questions and even to the point advising you what best decisions to take (obviously it’s your final decision). They have that human, personal touch in all their dealings. I also like that fact that all the costs are laid out in black and white - all rolled in one - explained to you in simple terms, so you know what to expect in terms of expense/ costs.

I highly recommend the lease extension company - the best in market (and i’ve done my research). You won’t regret it.

11. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Dear Joan,

Thank you so much for taking the time to leave us your 5 star review and recommendation, we really appreciate it and it was an honour to assist you with your lease extension. Thank you for using our service, with all our very best wishes everyone at The LEC

Bewertet mit 5 von 5 Sternen

I don’t really write reviews as such

I don’t really write reviews as such, but this Company & it’s Team were fantastic, so I decided to make an exception. Very professional, kind, accommodating & knowledgable. They have a great pool of Suppliers who expertly guide you through the entire ‘complicated’ process of extending a lease. I’ve now successfully extended my lease & owe the painless process to the amazing LEC!

25. August 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Dear Sue,

Thank you so much for your fantastic review. We are thrilled that you took the time and made an exception to leave your review. It is our mission to make the lease extension process as pain free and as easy as possible, working with the very best of the best specialist lease extension solicitors and surveyors. Thank you it was a pleasure to help you with your lease extension. With very best wishes from us all at the LEC.

Bewertet mit 5 von 5 Sternen

Excellent service from my solicitor.

Excellent service from my solicitor.
Fully understood my case and was dedicated and supportive, going above and beyond to get my lease renewed in such a short time frame.
Great communication throughout.

11. August 2022
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Antwort von The Lease Extension Company

Dear Hayley,

Thank you for your 5 star review. We were delighted to assist you with your lease extension and achieve it within such a tight deadline. With all our very best wishes, the LEC team.

Bewertet mit 5 von 5 Sternen

Excellent service provided by The Lease…

Excellent service provided by The Lease Extension Company. Fair all-in price and good customer service. Will use you again if the time comes. Thank you

4. August 2022
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Antwort von The Lease Extension Company

Dear Shelia and Jamie,

Thank you for taking the time to leave your five star review and for using our services, we look forward to working with you again in the future if you need our services. With very best wishes everyone at the LEC.

Bewertet mit 4 von 5 Sternen

excellent service

Very good service. Responsive and did a good job.

18. Juli 2022
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Antwort von The Lease Extension Company

Dear Pat,
Thank you for taking the time to leave your review of our service. It was our pleasure to assist you with your lease extension.
With very best wishes from ua all at the LEC

Bewertet mit 4 von 5 Sternen

The company itself is brilliant…

The company itself is brilliant together with the surveyors and lawyers they instructed on my behalf. However the landlords lawyers etc took everything to the wire making it a very slow process.

11. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Thank you Janie for your review and kind words. We were so glad we could get your side of the lease extension through quickly and easily with our solicitors and valuers it is frustrating when the other side is slow. With very best wishes from all of us at The LEC

Bewertet mit 4 von 5 Sternen

Smooth and efficient service

We had a very good experience with the Lease Extension Company. They provided a smooth and efficient service throughout the process and helped us successfully extend our lease quickly. Very responsive and competitive price - would recommend.

5. Juli 2022
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Antwort von The Lease Extension Company

Dear Jennifer,

Thank you for taking the time to leave your review of our service. It was a pleasure to assist you with your lease extension.

With very best wishes all at the LEC

Bewertet mit 5 von 5 Sternen

I found the whole process simple and…

I found the whole process simple and was informed of the various steps clearly and in timely order.

Would use again.

19. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Dear Bipin,
Thank you for your kind review and endorsement of our services with very best wishes from everyone at the LEC.

Bewertet mit 4 von 5 Sternen

The service was great

The service was great, despite dealing with a very complicated and niche case (which has taken a long time to resolve). I’m pleased as we got the result we wanted and LEC helped with finding the right people to act on our behalf - the whole process was explained, despite being so complicated, thank you!

19. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Dear Riz, it was our pleasure to assist you and your family. Thank you for taking the time to leave a review and for your with very best wishes everyone at the LEC

Bewertet mit 1 von 5 Sternen

Attrocious

Attrocious. Was first told that their 1990 fixed price included vat (which did make them cheapest) but then was told its 1990+vat (which made them most expensive of 5 others I was looking at) Last phone call, the woman interrupted me twice and when I asked he to stop doing that, she hung up on me. Then they sent me an email saying "We have a zero-tolerance policy to working with anyone who speaks in an aggressive manner to any of our staff." Aparenntly they can talk over you, but if you ask them to stop, with no raised voice and no profanity its called "aggressive". thanks heavens they revealed their true colours before we parted with any money.

"Your quote clearly stated £1.990 plus VAT"
No it didn't. That was the problem.

"You called to query the cost and despite polite and professional attempts to explain you’d misunderstood the pricing (VAT) you continued to be unpleasant to our staff."

That is a total lie.
It is you who repeatedly spoke over me.
It is you who hung up the phone when I asked that you don't do that.

"In an additional call with a female member of the team, you were again rude and aggressive and so you were then told we would not work with you and that the call would be ended."

There was only 1 call, and I only spoke to 1 person, so thats a total lie.
Rude and aggresive is a brush used to tar peolpe who disagree with you. Why don't you say what happened rather than the conclusion you want people to believe.

"As a company, we take any aggressive or threatening behavior​ to any member of our team very seriously."

Again, blanket acusation with no evidence.
As a customer I take being talked over and hung up on very seriously.

13. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von The Lease Extension Company

Mr Smith,

To be clear, at no point have you been a client of the Lease Extension Company or received any services from our company.

It is very rare that we receive negative feedback so I have taken the time to investigate what you have said.

Your quote clearly stated £1.990 plus VAT.
You called to query the cost and despite polite and professional attempts to explain you’d misunderstood the pricing (VAT) you continued to be unpleasant to our staff. In an additional call with a female member of the team, you were again rude and aggressive and so you were then told we would not work with you and that the call would be ended.
As a company, we take any aggressive or threatening behavior​ to any member of our team very seriously.

Regards
Tabitha Cumming

Bewertet mit 5 von 5 Sternen

Lease Extension

The service was excellent, timely and well-organised. I never needed to chase, or follow up on next steps - the whole process was clearly explained in a simple manner, would definitely recommend using The Lease Extension Company.

5. April 2022
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Antwort von The Lease Extension Company

Dear Alka,
Thank you for taking the time to leave your review, and ​sharing your experience and recommendation of our services. It was our pleasure to assist with your lease extension and thank you for choosing our specialist service. With very best wishes the LEC team.

Bewertet mit 5 von 5 Sternen

Recommended, simplified service

I found the experience with The Lease Extension Company a good one. Having had no prior experience with extending a lease it was particularly useful to have all of the separate facets combined and managed through a single service. The documentation and guidance provided was clear and even when the solicitors involved in the process closed down midway through my case was seamlessly handed over and progressed by an alternative one. Would definitely recommend and use again.

17. März 2022
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Antwort von The Lease Extension Company

Dear Alex,
Thank you for taking the time to leave us a review and highlighting the key aspects of our service for us. Thank you too for your endorsement and recommendation of our service. We look forward to working with you on any future lease extension. With very best wishes from all the LEC Team

Bewertet mit 5 von 5 Sternen

They did everything that they said they…

They did everything that they said they would do and the extension was granted more quickly than expected. Would use them again.

15. Februar 2022
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Antwort von The Lease Extension Company

Thank you for taking the time to leave a review and use our service and for your endorsement you are very welcome and we look forward to working for you in the future if you require any further lease extensions. Best wishes the LEC team.

Bewertet mit 4 von 5 Sternen

helpful

I was very happy to be advised by the team at the lease extension company.
I am not good at things like this and being able to speak to someone with knowledge was reassuring. The were always able to explain things to me.

11. Februar 2022
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Antwort von The Lease Extension Company

Dear Judi,

Thank you for taking the time to leave your review. It was a pleasure to assist you with your lease extension. With very best wishes everyone at the LEC

Bewertet mit 5 von 5 Sternen

Explained the whole process very well…

Explained the whole process very well and project managed it efficiently. We were kept up to date and given advice when options were available. They made what is a complicated process, stress free. I will definitely be using them again.

11. Februar 2022
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Antwort von The Lease Extension Company

Dear Helen,

Thank you for taking the time to leave your review and for using our service. It is our mission as a company to make our clients lease extensions as easy as possible and remove any stress associated with the process and we are thrilled you will be using our service again. Best wishes all at the LEC

Bewertet mit 5 von 5 Sternen

I found LEC to be very helpful and…highly recommend them

I found LEC to be very helpful and walked me through the whole process with ease.
I would not hesitate to recommend them especially if you need to relieve the pressure and worry that being unsure can cause.in these matters.

Lisette minck

7. Februar 2022
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Antwort von The Lease Extension Company

Dear Lisette,

Thank you for taking the time to leave a review, using our services and for your glowing endorsement ☺️. It is our mission to make extending our clients lease extensions as EASY as and as stress free as possible. It was our pleasure to assist you with your lease extension. With very best wishes from all the LEC team.

Bewertet mit 5 von 5 Sternen

Lease extension made easy.

From start to finish the whole process of the lease extension was explained comprehensively in the correspondence sent, so I new the cost and different stages at the beginning. Having LEC manage the process offered reassurance to me and LEC instructed a solicitor and surveyor to undertake my lease extension. The solicitors were fantastic and kept me updated throughout and the surveyor was quick to complete the report and submit it. There was quite a bit of paper work to sort out, but with a little time, straightforward to do. The whole process took about five months to complete, even with the Christmas Period in the middle of that. I think it would have been far more stressful if I had gone it alone. The cost of using LEC was definitely worth it and was extremely fair. I would highly recommend using LEC, it definitely helps having people knowledgeable about the lease extension process. Thank you.

4. Februar 2022
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Antwort von The Lease Extension Company

Dear Suzanne,

Thank you for taking the time to leave a review and use our service. We think our solicitors and surveyors are fantastic too ☺️ and we work hard with them to ensure the process is easy and we push through the process as quickly as possible- so it great this was achieved and as you mention during Covid and Christmas. It was our job to reassure you and try and make the process as easy and stress free as possible and we are thrilled we achieved that for you. Thank your endorsement and recommendation of our service. Best wishes from everyone at the LEC

Bewertet mit 5 von 5 Sternen

Very professional service that keeps…

Very professional service that keeps you aware of the whole process all of the way through. Lease extending can be difficult to understand, so you need a team that are going to look after you from start to finish. There are various negotiations that take place and people that are experienced in these matters are vital. The costings are fully explained up front so you have plenty of time to budget for the important legal process. I shall be using the LEC in the near future for 2 more properties that need their leases extended. Thank you all who helped me to obtain my first ever lease extension.

4. Februar 2022
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Antwort von The Lease Extension Company

Dear Wanda,
Thank you very much for taking the time to leave a review and for using our service. We could not agree more that it is vital to have a specialist surveyor and solicitors undertake your lease extension as this they are professionally qualified in the tasks and can ensure the process in undertaken properly within the legal framework and that you pay the least amount possible for your lease extension and avoid the need to go to tribunal or worse not complete your lease extension but still be liable for the freeholder's costs. Which is why we only work with the leading enfranchisement surveyors and legal firms. it was a pleasure to assist you with your lease extension and we look forward to working with you again in the future. Best wishes everyone at the LEC

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