In ear product does nothing but squeal and if it stops any sound is tinny and bad. Could not return item because they no longer even offer the 14 day window. That is my fault for not seeing the ne... Mehr ansehen
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I am Robert M. McAdams.I liked the abilty to adjust the hearing aids through my phone but I never could get the background noise adjusted satisfactoryly in resturants and areas that have a lot of back... Mehr ansehen
After a bit of a mix-up on the type of hearing aids they had sent me, their team jumped straight into action, and I had a replacement inside a week. Fabulous customer service, and I can't fault them a... Mehr ansehen
Unternehmen hat geantwortet
I have followed the instructions, persevered, tolerated hours of discomfort over the past 6 weeks. I rate these 0 out of whatever measure you choose ! I’m sending them back but don’t expect any... Mehr ansehen
Unternehmen hat geantwortet
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In ear product does nothing but squeal…
In ear product does nothing but squeal and if it stops any sound is tinny and bad. Could not return item because they no longer even offer the 14 day window. That is my fault for not seeing the new rules. Tried all the suggested solutions with the domes,etc and still a bad product. They will just become e-waste.
12. März 2026
Bewertung ohne vorherige Einladung
My hearing is so bad that I can hardly…
My hearing is so bad that I can hardly hear anything with these hearing aids. I bought a pair of $99 Audien hearing aids that are better. I assumed I could return them for a refund but I can't - I wasted $250. If anyone would like to buy them for $100 just contact me!
6. März 2026
Bewertung ohne vorherige Einladung
I am Robert M McAdams
I am Robert M. McAdams.I liked the abilty to adjust the hearing aids through my phone but I never could get the background noise adjusted satisfactoryly in resturants and areas that have a lot of background noise. Also,I have had the hearing aids for several months but the right hear one is not funcational as well as the left one. I tried cleaning and changing the ear domes on them both but still did not get the right one to funcion properly.
28. Februar 2026
Bewertung ohne vorherige Einladung
I had these replaced twice and they…
I had these replaced twice and they were good while they lasted but both times stopped working, I disputed the charge because they won't give you a refund, so I'm out the money and I have a product that's horrible, save your money
5. Januar 2026
Bewertung ohne vorherige Einladung
They work very well but I find it very…
They work very well but I find it very difficult to insert a new dome.Keep looking at the video but I just can't make it happen.
17. Februar 2026
Bewertung ohne vorherige Einladung
THREE ATTEMPTS were made
THREE ATTEMPTS were made, 2 with the small ear buds and the last 1 with the over the ear style. When received, I thought it was a mistake, so small in size that I thought this was meant for a 5 year old child. To fit the hearing ear speaker into my ear canal, the hearing aid would flop off my ear. I sent a photo of my ear with the hearing aid over my ear showing how ridiculously small this hearing aid is. I received condescending advise from Marty on to how install. NO offer of a solution and not receptive to refunding the $106 up-charge for this aid and my request to return the hearing aid. Overall $400 out the window. DO NOT BUY THIS HEARING AID IS MY ADVISE. PATHETIC
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Mitch,
I’m really sorry that this experience left you feeling disappointed. I know how frustrating it can be when a product doesn’t feel right, especially when you’ve already gone through multiple attempts. That’s never what we want for anyone who puts their trust in us.
I’d like to provide a bit more context, both for you and for others reading this. Our hearing aids are intentionally designed to be very small and discreet. Many customers prefer this because they don’t want bulky or noticeable devices, but we understand that fit can vary depending on ear shape and canal size. In most cases, fit issues can be resolved through proper positioning, dome selection, and guided setup, which is why we offer extended phone and email support.
Our support team spent a significant amount of time assisting you and walking through fitting and setup options. I’m truly sorry if any of that guidance came across as condescending. That was never the intention. The goal was always to help you get the hearing aids working comfortably and correctly for you.
Regarding the return and refund request, your order was placed during a final sale promotion, which is why refunds were not available. This policy is shown on our website before checkout. Even so, we still made efforts to help find a workable solution within our policy, including offering continued troubleshooting support and alternative options.
I understand that this was not the outcome you were hoping for, and I’m genuinely sorry that we couldn’t meet your expectations in this case. We appreciate you taking the time to share your experience, as feedback like this helps us continue improving how we communicate and support our customers.
I wish you all the best moving forward and truly hope you’re able to find a solution that works well for you.
Perseverance is a necessity!
I didn’t realize I was becoming hard of hearing. I thought people mumbled and my tv sound was going bad. I bought these hearing aids a year ago and tried them, I hated them and didn’t give them the time and patience it takes to get fitted and comfortable with them. My hearing got so bad that my friends and coworkers started getting annoyed with me, so I broke out the hearing aids and tried again. The instructions that came with them were so precise and detailed how important it is to follow them, and when you do give it the time and patience you need to be able to wear them, it is so worth it! Take the instructions seriously! And you will be able to hear again! I couldn’t even hear my alarm clock in the morning or watch tv to fall asleep without the volume being all the way up to 100 (sorry neighbors). Now the volume is down to 25-30. I can even sleep in them! Which helps with hearing my alarm clock. I usually use just one ear piece in my dominant ear. I use the second ear bud when I need to switch because the battery went low or dead. And the batter charge does last a very long time! My ear can’t hardly feel the bud in it, it’s like it became a natural part of me. I am grateful for these hearing aids now. I’m still working with the volume in certain areas like at my job or outside and driving. These hearing aids pick up every sound. Too much sometimes. Still learning and still grateful. I couldn’t afford $3000 or more, so the price of these hearing aids are more than worth it and affordable. Great job to “The Hearing Co.!”
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Darcey,
Thank you so much for sharing your experience. 💙 I’m really glad you decided to give the hearing aids another try and follow the instructions. It truly makes a big difference, and your story will help others who are just getting started.
It’s wonderful to hear that you can enjoy your TV again, hear your alarm, and feel more confident at work and around friends. Adjusting takes time, and you’ve done an amazing job.
Thank you for trusting The Hearing Co. If you ever need anything, I’m always here to help.
Sincerely,
Joshua Powell
Founder, The Hearing Co.
This “company” is a total scam.DO NOT…
This “company” is a total scam.DO NOT DO BUSINESS WITH THESE CREEPS!!!!
Total ripoff. Bet they are based either in sand or a small boat in China.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Sandy,
I’m really sorry to read this, and I truly wish your experience had been different.
We’ve been in touch with you several times over the past week to help troubleshoot and to explain why the hearing aids didn’t work for your level of hearing loss. Our models are designed for mild to moderate hearing loss only, and we shared this with you privately as well. Since you mentioned having profound hearing loss, the devices unfortunately cannot provide the amplification you need — which is why they didn’t help, even at maximum settings.
Regarding refunds or exchanges, our policy is final sale and is stated clearly on our website before checkout. We also allow exchanges within 7 days of delivery, and your order was delivered on November 7, which is why we weren’t able to process the exchange request that came in several days after the window closed.
I understand you’re upset, and I’m truly sorry the product wasn’t the right fit for your needs. But I do want to clarify that we have been responding to you promptly, explaining the limitations of the device, and offering guidance on alternatives better suited for profound hearing loss.
Sincerely,
Joshua Powell
Founder, The Hearing Co.
BEWARE
I have been scammed out of 400$. This IS not over and the problem has been escalated legally. This is not at ALL a one size fits all product. NO refund 💯in sales items is not acceptable. I will not lose my money. BTW they do not ship from Canada. CHINA. You can return hearing aids at AMAZON
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Hilary, I am really sorry that you are feeling this upset, and I truly understand how stressful it can be when something does not work out the way you hoped. I do want to reassure you with complete honesty that you were not scammed. You received the product you ordered, and we have been here supporting you every step of the way through email and through Marty on the phone. We genuinely want to help you find a solution that feels fair.
I also want to share that comments calling us a scam can hurt small businesses like ours, even when we are doing everything we can to assist. We have been in business for more than three years, we are FDA registered, and we have helped thousands of customers. Our final sale policy is clearly stated on our website before checkout, but even with that in place, we still offered you a partial refund as an exception because of the ear canal concerns you discussed with Marty.
If you would like to move forward with that partial refund, please check Marty’s most recent email and follow the return instructions. Once the package arrives at our United States warehouse, we will process your refund right away.
We truly want to resolve this with you in a way that feels respectful and fair. 💙
The aids simply fall out of my ears
The aids simply fall out of my ears, no matter what dome I use. No setup helps that. All that money for aids that are completely unusable.
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Andrew,
Thank you for getting back to us. I’m sorry to hear that the CIC hearing aids still aren’t fitting comfortably. It sounds like the shape of your ear canal might make this style difficult to keep in place — especially if the larger domes are pushing the devices out.
Since you’re still under warranty, we’d be happy to offer you a free replacement in a different style, such as the RIC (Receiver-in-Canal) model, which tends to fit more securely and reduce feedback.
When you can, please send us an email or give us a call using the contact details we shared in our last message. That way, we can verify your order and arrange the replacement right away. 💙
Best regards,
Joshua Powell
Founder, The Hearing Co.
Ships from US is a lie. Its actually Direct from China
States in writing on the website, "Ships from US in one day." This is totally false; shipping is from China, and tracking is from YANWEN. Got the link for shipping; it just stated waiting for the carrier to pick up the package. After over 2 weeks, I requested a refund. They claim it has been processed, but nothing yet. and nothing has changed on tracking the package since day 10/7/25. Giving 2 stars for promptly answering emails, usually in a couple hours
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Tom,
I couldn’t find any orders under the name Tom Laabs in our system. We’re Canada-based and don’t advertise “Ships from the US,” so it’s possible the order was placed with a different company.
Could you email me at support@thehearing.co
with:
- your order number
- the full name and email used at checkout
- the website link you purchased from
I’ll look into it right away and help sort this out. 💙
Sincerely,
Joshua Powell
Founder of The Hearing Co.
Not reliable co. Said no refunds on sale item
Co. Said no refund on sale item. How can you tell if a product is satisfactory without trying it. Still no refund.
No further communication from this “small family owned business “l
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Raymond,
Thank you for your message. I completely understand your frustration, and I just want to clarify that we’ve always done our best to be reliable and responsive — just like with your first order back in 2023, which you mentioned being happy with.
For your recent order from September 16, we already sent out your smaller replacement ear domes, and they’re currently on their way to you. Sometimes deliveries can take a bit longer, but please rest assured that your package is in transit.
We truly appreciate your patience, and I’m confident the new domes will provide a better, more comfortable fit. 💙
Warm regards,
Joshua Powell
Founder, The Hearing Co.
When I first went to see Matt at the…Good Experience
When I first went to see Matt at the Swanage branch, I was sceptical as I didn't want to admit my hearing wasn't as clear as it was. Matt was very professional, patient and took time to explain. I now have hearing aids I'm very happy with.
I would recommend this company for hearing problems.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Andrea,
Thank you so much for sharing your experience and kind words! We’re really happy to hear that you’re pleased with your hearing aids 💙
Superb customer service ... I'd be lost without these aids.
After a bit of a mix-up on the type of hearing aids they had sent me, their team jumped straight into action, and I had a replacement inside a week. Fabulous customer service, and I can't fault them at all. After an incident recently, the trauma affected my hearing; I'd be absolutely lost without these aids. Incredible clarity (sometimes too good!). Would definitely recommend.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Richard,
Thank you so much for the wonderful feedback! I’m really glad to hear that everything worked out smoothly and that your replacement arrived quickly. It means a lot to know that your hearing aids are making such a difference — that’s exactly what we hope for every customer 💙
We truly appreciate your patience during the mix-up and your kind words about our team. If you ever need help or adjustments down the line, please don’t hesitate to reach out , we’re always happy to help.
Wishing you all the best,
Joshua Powell
The Hearing Co.
They are pure junk!!
They are pure junk!!! they are at best amplifiers. There is NO refund policy. Says you can't open package or you can't get refund and since they are 80% off they will replace them one time in a year. That is all they say they will do.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Dorothy,
Thank you for your message. I completely understand your frustration, and I’m sorry to hear that the hearing aids didn’t meet your expectations.
I checked your order, and it was purchased under our Final Sale policy, which was clearly stated at checkout and on the product page. This means the item isn’t eligible for a refund once used, but it is covered by a 1-year replacement warranty in case of any defects or performance issues.
If the devices aren’t powering on, I’d be happy to send you a replacement pair at no cost, or help troubleshoot in case it’s just a setup issue — sometimes a quick adjustment can make a big difference.
Please let me know which option you prefer so we can get this resolved for you as quickly as possible.
Best regards,
Joshua Powell
Founder, The Hearing Co.
Disappointing start
We initially had problems with the hearing aids whistling, but got that sorted via trial and error. The Hearing Company responded promptly when they heard of our difficulties.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Chris,
I’m really sorry to hear about the whistling issue with your husband’s hearing devices—I completely understand how frustrating that must be.
Just to clarify, our support email is help@thehearing.co
(it’s also listed on our website along with a contact form). If you send us a message there, we’ll reply right away and make sure you’re taken care of.
Please email us as soon as you can so we can walk you through the steps to fix the whistling and, if needed, discuss your money-back guarantee options. We truly want to make this right for you.
Warm regards,
Joshua Powell
The Hearing Co, Founder
They are not hearing aids
They are not hearing aids. They can't be programmed as advertised. All you get is feedback noise, even on the lowest volume setting.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Jim,
Thank you for sharing your feedback with me—I’m really sorry to hear about the trouble you’ve had so far.
The model you ordered is a hearing aid, but it works differently than prescription devices you may have seen at an audiologist. Instead of being “programmed” by a specialist, it can be adjusted through the app and physical controls to better match your hearing needs.
The feedback noise you’re experiencing is usually caused by either the ear domes not fitting properly, the volume being set too high before inserting them, or the microphone and speaker being too close to your ear canal walls. These are all common issues that can be fixed with the right setup.
To help, I can send you a quick troubleshooting guide (with video instructions) that shows how to:
Select the correct dome size for a snug fit
Insert the devices in the proper order
Adjust the app settings to reduce background noise and avoid feedback
If you’d like, I can also arrange a call with one of our support specialists to walk you through the setup step by step.
I truly want to make sure you get the most out of your hearing aids, and I’ll be here to help until we get it right. 💙
Best regards,
Joshua Powell
Founder of The Hearing Co.
Nothing worked…you couldn’t reduce the…
Nothing worked…you couldn’t reduce the background noise. The sound was horrible, the app was horrible. Should have known when all sales are final…..
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Christine,
I’m really sorry to hear about your experience with the hearing aids and the app—I completely understand how frustrating that must have felt.
Since the models you ordered are Bluetooth hearing aids, they can sometimes be a little tricky to set up, especially if you’re not very tech-savvy. That said, once they’re properly adjusted, most customers do notice a big improvement.
To make things easier, we’ve created some short YouTube video guides that walk you step by step through setup, reducing background noise, and adjusting the sound to your comfort. Could you please check those out when you have a chance? I believe they’ll really help.
If you’d like, I can also walk you through the process directly or arrange a call with our support team to guide you live.
I truly want to help you get the best possible experience from your hearing aids, and I’ll be here until we do. 💙
Best regards,
Joshua Powell
Founder of The Hearing Co.
An first class company to deal with.
I have now had 3 sets of CIC hearing aids from this company, the 3rd being a warranty replacement that were sent without a quibble.
I have issues with my ear canals that make it almost impossible to find a perfect CIC aid, however, the CIC Digital Clarity Pros offer the best compromise of fit and performance I've achieved to date.
The customer service and backup from The Hearing Co is second to none.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Mr. Don,
Thank you so much for sharing your experience with us. I’m really glad to hear that the CIC Digital Clarity Pros 💙 have been the best fit and performance balance for you so far. I know finding the right fit can be challenging with CIC models, so it means a lot that we could help you reach a good compromise.
Your kind words about our customer service truly made my day. We’ll always do our best to back you up whenever you need us.
If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out—I’m always happy to help.
Warm regards,
Joshua Powell
The Hearing Co, Founder
Disappointing Experience – Returns Not as Promised, Unexpected Costs
I wanted to support a small business, so I ordered wireless hearing aids from The Hearing Co. After placing my order, I noticed it was taking longer than expected and discovered the product was being shipped from China (not mentioned at checkout). I emailed the company, and the owner replied, explaining they are a small, family-owned business. He reassured me that returns would be to a UK address.
Unfortunately, the hearing aids didn’t work for me, even after following all the setup instructions. I reached out for help and was told the feedback issues were likely because the earbuds weren’t small enough for my ear canal. The owner agreed to a return, but then gave me a return address in Arizona, USA—not the UK as previously promised. When I questioned this, I was told they don’t have a UK return address “yet.”
I had to pay £57.39 to return the small box to the USA with insurance, as the company’s terms and conditions state they are not responsible for return postage costs. I later found out the company is based in Canada, ships from China, and requires returns to the USA—none of which was clear at the time of purchase.
I’m all for supporting small businesses, but buyers should be aware of the hidden international logistics and unexpected return costs. Buyer beware.I did recieve my refund as promised. I feel the need to reply to your response. I have email proof from you and you clearly state and I quote: “Yes, we do offer a 14 day money-back guarantee for customers in the UK. If you’re not happy with the product, you can return it to our UK- based return address - not to China” end quote from your email to myself…23rd June 2025
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Hearing Co.
Hi Mr. Alan,
Thank you for your feedback, and for giving our small business a try. I’m truly sorry to hear that the hearing aids didn’t work out for you.
I want to clarify a few points for the sake of transparency. We’ve reviewed our correspondence, and it looks like we didn’t have any prior email exchanges before your purchase. Once you reached out with concerns about the fit, we responded right away, and when you requested a refund, we promptly provided the return address. As soon as you sent proof of return, we issued your refund without delay.
We understand international returns can be costly, which is why we always try to make our shipping, returns, and refund policies as clear as possible upfront. These are all available on our website before purchase, including the fact that our return address is based in the U.S. While we ship to the UK, US, EU, Australia, and New Zealand, we’ve never advertised having a UK-based return location.
That said, we completely understand how disappointing it is when a product doesn’t meet expectations—and we do appreciate your support. Your feedback helps us continue working toward better experiences for all customers, including making returns more accessible internationally in the future.
Wishing you all the best,
Joshua Powell
Founder, The Hearing Co. 💙
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