The English Shaving Company Bewertungen 

Following the purchase of a hand held, blade shaver that simply did not cut, well, not my facial bristle but, was successful in tearing chunks out of my skin:

Following your refusal to grant a refund, I am writing to ask if you still formally maintain a "no return, no refund" stance on this matter.

Please keep in mind that I, as the consumer, am not to blame for the product’s performance. I have made every reasonable effort to make this shaver work.

While I am not a technician, I certainly know how to use a razor. It is highly disappointing that my cheaper disposable alternative remains the only viable solution to the problem, despite not being my first choice.

Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality and explicitly fit for purpose. This product has fundamentally failed to meet that standard, as it fails to cut facial hair safely and instead causes physical skin irritation.

I understand your point regarding hygiene and items that cannot be resold, but a business's inability to resell a returned item does not absolve them of their statutory obligations when a product is faulty or unfit for purpose. You have asserted from photographs that there is no manufacturing defect, yet you have not proven that the shaver functions as described. A retailer cannot simply absolve themselves of all responsibility for product quality the moment an item is opened. Furthermore, a customer cannot possibly evaluate whether a mechanical item like a safety razor is fit for purpose without unwrapping it, inspecting it, and physically testing it. A purely visual check is insufficient.

Finally, I note that your restrictive returns policy is hidden deep at the very bottom of your website under "Enquiries." If you intend to deny consumers their basic rights upon opening a package, this should be made transparently clear at the point of sale, rather than buried where a customer must scroll to the end of the page to discover it.

I ask that you please reconsider your final decision on this matter and handle this complaint in line with standard, reputable business practices.

I was lucky enough that PayPal agreed with my statement and fully refunded the cost.

Fantastic products but even better after service

Fiz uma compra nesse site e ocorreu tudo bem!

From the order right through to dispatch was easy. This was the second order with them and I will continually use them for the future. The product ordered was packaged so well, they arrived in pristine condition. The courier, Royal Mail, did their bit as always keeping me informed of the parcel's progress. Thank you English shaving for your service and quality of products.

Ordered 100 Gillette Silver Blue DE Razor Blades, they arrived fast and I get a good shave out of them.

Ordered the Parker chrome safety razor and brush stand. The order was delivered timely however, my Parker brush did not fit in the stand. Contacted their support email multiple times but have not received a response on how to exchange for the adjustable version.

Very disappointed with an online order of a shaving brush and cream. It was presented as high quality but it looks like cheap plastic, with a very small amount of shaving cream. Definitely won't be shopping with this company again and do not recommend.

There wasn't much choice in straight razors but they had the one I was after, much more affordable than other companies. The website seemed easy enough to find what I wanted. The delivery was on time using their free recorded delivery (for my purchase). The packaging was good and they used biodegradable foam packing (looked like white wotsits). So environmentally more friendly than some other web companies I've used.

I AM A NERVOUS MAN ABOUT COMPUTERS. I PHONED ENGLISH SHAVING COMPANY AND WAS VERY HELPED TO COMPLETE MY ORDER. I WAS DELIGHTED TO RECEIVE MY DISCOUNTED ORDER TODAY. GOD BLESS THE TEAM.

I received a product that had leaked at some point. I emailed customer service and had an immediate reply with an apology and an offer to rectify the problem.
Louisa and the company are to be applauded for the easy and completely above and beyond service. Other companies and staff take note. This is how to keep customers spending. 5 star service.

Fast delivery, quality products at good prices

Good selection of shaving products and quick delivery however their reviews are not to be trusted. I added a couple of reviews for products I felt were disappointing and they've failed to show up on the site.

All reviews are subject to moderation and I suspect they filter out reviews that aren't positive.

Website easy to find what I was looking for. Parcel was well packaged and arrived the very next day. Price and service would highly recommend. Thank you very much.

Excellent customer service, fast dispatch, and fast delivery times. Never any problems with this company.

Fast delivery, good products. What more do you want?

A year ago I bought the Merkur 23C DE razor from them online, and last week I found I was unable to screw the top on after changing the blade. I emailed and someone called Joe replied asking for pictures, worked out what was wrong, and sent me a replacement part for free which arrived in the post the next day. I was so impressed by their fantastic customer service and will definitely shop from the company in the future.

I decided to give up on disposable lady razors. No idea what to buy, far too much choice on Amazon. Came across the English Shaving Co website which gave me great advice. Ordered the Merkur 23C DE Razor with a couple of different razor blade packs. My purchases arrived in quick time, perfectly packaged with a little complimentary pot of shave cream. I have used the razor on my legs and am pleased with the results.

Excellent service from my Local Shaving Company- I chose Brian initially because they are down the road from me and a lovely ride out on the motorbike - when i arrived Brian saw me personally and went through many many options without bias - i am very happynow with my purchases and have returned time and time again - he runs a family company and keeps you informed at every stage of the sales process with prompt delivery. The Quality of items is second to none. Thank you

Top rated company!
I have bright a few items from here and each time they have been brilliant! Very highly recommend, also keep an eye out for there sales as well, it's normally 10% off everything :D

Good prices on Razor's particularly the Feather brand. My purchase was delivered very promptly and packaged very well, Thanks.