Payment taken afterbooking was cancelled by Beaumont Hotel
I made an online booking directly on The Beaumont Hotel, London website in July of this year for prepaid accommodation.
At the time of the booking my credit card was declined by the Hotel’s website. I then made a booking with an alternative Hotel in London.
Two months after the booking was attempted I got an email from The Beaumont Hotel in London informing me that the booking is still active but would be cancelled in 24 hours if no payment is received.
As I have made alternative arrangements and was informed by The Beaumont Hotel in their latest email that they WOULD CANCEL my booking if it is not paid within 24 hours I did not respond to the email.
Three days AFTER the email I received from the Beaumont they went ahead and deducted the full amount from my credit card.
MY ARGUMENT is as follow - using alternative examples -
If one does an online booking for a nonrefundable airline ticket and at the time of the booking the credit card is declined the transaction is null and void.
The airline does not keep the booking open and then still bill you months later for the price of the ticket after they have informed you that the ticket will be cancelled.
The same is true if one makes the booking for a non refundable room through an online booking service.
If a person's credit card does not go through at the time of the booking ,the booking is also null and void.
I contacted the hotel the day after the incident to object. The hotel reprentative informed me that it was a prepaid booking and therefore non refundable. I then send repeated emails to object- stating that they took payment
1. Months after the original booking was made, and
2. after they informed me in writing that the booking was cancellend on the 22nd of September
I have not had any respons from The Beaumont up to now although I have send a number of emails.