The Shard Bewertungen 

We went to the Shard as a family (husband and two teenage children) and we really loved it. We spent an amazing time there enjoying the view.
The staff was welcoming, smiling all the time and with a very good sense of customer service!
The tickets are somehow expensive but it is worth every penny.

Pleasant!

Lovely staff and great place

Spoke to Joseph at Huntong today he was amazing thank you

Det behøver vi ik igen! Personalet var flinkt og hjælpsomt. Udsigten fantastisk. Maden var tør, ligegyldig, kedelig og intetsigende. Brødet var tørt, smøret smeltet, vandet lunkent…larmen var enorm, personalet mente det var normalt lydbillede. Musikken hintede at vi var på en natklub og ikke et relativt dyrt spisested. Been there done that and never again

Just had the Peter Pan Afternoon Tea at Aqua Shard.

We paid extra for a window seat, but unfortunately our initial table overlooked the train tracks, which was disappointing. Thankfully, the staff were able to move us to a different table. While the new table offered a much better view, it was reserved later, so our time there was a little more limited than we would have liked.

The afternoon tea itself was excellent. The selection was creative, beautifully presented, and full of thoughtful detail. Particular attention was paid to my three-year-old granddaughter, and our server was friendly, approachable, and wonderful with children, which made the experience even more enjoyable.

The maître d’ checked on us periodically throughout the afternoon, which was appreciated. One small surprise was that we were left to pour our own sparkling wine. While I was perfectly happy to do so—having run pubs myself and being used to it—it wasn’t quite what I expected when paying £110 for a bottle.

My main criticism concerns accessibility and the arrival experience for guests with buggies or wheelchairs. The main entrance is accessed via steps, so those requiring lift access are directed through an area that feels more like a service entrance. Arriving through a storeroom lined with racks of tonic water and bottles, with views into staff and kitchen areas, doesn’t create the premium first impression you would expect from a restaurant of this calibre.

Overall, the service was good, although there is room for improvement. That said, in a hospitality industry where customer service standards can often be inconsistent, Aqua Shard performed better than many places I’ve visited recently. Given the overall cost of the experience, however, I would expect the service and accessibility arrangements to be a little more refined.

Despite these points, we enjoyed the afternoon, and the quality of the food, attention to detail, and child-friendly service were definite highlights.

Lovely to see how the other half life. Absolutely stunning

Unfortunately I was not very well and collapsed on the way down. The staff were amazing. They couldn’t do enough for me. The team leader? Rachel was fantastic, my wife was obviously very worried but Rachel was very good and reassuring. I can’t thank them enough.

Waste of money for an afternoon tea in Ting.
This was a birthday surprise at the Shard...absolutely awful afternoon tea. Its very hard to find the words to say how disappointed we were.
Dry snd tasteless sandwiches...
Cakes lacking in texture and imagination...one looked heavy and like a poached egg...nothing cakey about it.
Only 3 different types and scones with the worst strawberry jam ive seen.
Even the coffee was transparent and sent back after it looked like it had had a fright...I was told to try it as it was French...it wasn't even a colour...
Would not recommend this afternoon tea to anyone .
My friend felt instantly ill after 2 bites of a sandwich...
When you have worked in hotels and the food industry you know when something is fresh..and this wasnt.
Although the staff were nice once you complain they change...cant fault the view ....
Went home hungry....

A deeply unpleasant experience

My recent visit to Shangri-La The Shard London, located within The Shard, proved to be a deeply unpleasant experience.

Upon arrival, I was approached by a young staff member who proceeded to question me repeatedly about my destination within the building. Rather unexpectedly, he followed me towards the lifts while continuing to inquire about which floor I intended to visit. Such behaviour felt intrusive, unnecessary and entirely inconsistent with the level of discretion and professionalism one would reasonably expect in an establishment of this standing.

As someone who has visited this venue on numerous occasions since its opening, and who has consistently supported the businesses operating within the building, I found this interaction both surprising and disappointing.

The matter was subsequently raised with reception, and after reviewing the CCTV footage, management acknowledged that the individual involved was a temporary staff member whose conduct reflected an excess of zeal combined with a lack of professional judgement.

Regrettably, the situation had already created a level of discomfort significant enough that the Metropolitan Police Service was contacted, and the incident was logged under reference CAD 6784/11Mar26.

One would naturally expect a location as prestigious as The Shard to uphold the highest standards of hospitality and discretion. Sadly, on this occasion, the experience fell considerably short of those expectations.

I trust that management will take the necessary steps to ensure that all guests are treated with the professionalism, courtesy and respect befitting such an establishment.

Good table by window. Fair service but they do not want you at the table very long as soon as you have eaten starter,dinner or dessert you do not get a rest even was given coffee with dessert. Then the price of it is terrible even to change you for the vegetables on top of meat.
Then comes the service charge £50 and still expect a tip. This was window table for two and bill came to £370

Visited Shard on 15th Nov 2025, but unfortunately lift was out of action, applied for refund and completed exhaustive form filling process, numerous emails keep getting fobbed off, atrocious customer service still no refund won’t be back, plenty other attractions

We had a great evening. Great praise to Cameron R that helped with buying our tickets and went out of his way to make the experience even better! An asset to the team :-)

View was impressive, but not as jaw-dropping as I expected for the price. The bar drinks were overpriced, and the whole experience felt more like a photo op than something special. Maybe better if you visit at sunset, daytime felt a bit underwhelming.

WONDERFUL
Great Value
Safe Security
Friendly Staff
Amazing Views
Clean Toilets

ANNE who handed out Champagne was extremely professional efficient friendly

Set menu for two 3 courses two Glasses of champagne, 2 bottles of water Total = £351.33
Small Portions. The Reviews speak for themselves.
You Have Been Warned

My niece treated me to afternoon tea at the Oblix Restaurant at the Shard for my 70th Birthday. It cost £65.00 There was hardly any food and I had to ask for a clean plate after I finished my two small sandwiches because it had coronation chicken on it. There was hardly any selection of teas. The service was terrible. She had to pay an additional £20.00 for a window view which was blocked one side with a pillar. The ambience was noisy. I would definitely not recommend this place for Afternoon Tea. It is definitely overrated. Please do not waste your money.

Incredible experience, Zia was an amazing host!

Really surprised that the Shard managemnet has not commented or been in touch to discuss the negative review I posted 6 days ago on Trust Pilot.
It seems to be indicative in how ignorant the Shard management is in following up on negative reviews of its customers.

Had a bad experience from a unprofessional tour guide called Mike who was over familiar with my partner. We were enjoying cocktails enjoying the view when he rudely interrupted us asking for my partners name, telling us lewd stories from when he worked on bus tours as he found it a way of attracting women, He then grabbed her arm dragging her to show where Buckingham Palace was in the fog. I shouted him to get his hands off of her! He realised he had overstepped the mark and we didn't see him again. It comes to something when someone like this is trusted to help people enjoy the experience and uses it in a predatory way!

Booked the restaurant at the Shard on our last visit to London. The charge is £55 per person + 15% service charge £63.25. We had a glass of Tap water, and a G&T each and it came to £92 per person. The food was not very good either. Not worth the money. All in all a rip off.