Mostly I have experienced brilliant service from this company, making fast decisions and being helpful when I needed guidance. One process was very slow though, perhaps overly complicated and it is ta... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have had a couple of issues this year and both have been resolved with no fuss, no equivalent and complete professionality by the Exeter. I have nothing but praise for this company and have been tho... Mehr ansehen
Unternehmen hat geantwortet
It took over a month to get an open referral letter from my GP which is a must to start a claim. Exeter staff were very helpful and sent a list of consultants to choose from. When the Consultant wante... Mehr ansehen
Unternehmen hat geantwortet
The time wasted to be put through to someone is becoming unacceptable. Being told ‘we are very busy’ doesn’t ring true. They have clearly cut their staff so be honest about it. Their response doe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Kontaktinformationen
Emperor Way, EX1 3FD, Exeter, Vereinigtes Königreich
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Gut
1332 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Simple and quick to book procedure
Booking a procedure to remove a cataract. Super quick and easy through the Exeter.
12. Februar 2026
Antwort von The Exeter
Good afternoon, Lisa,
Thank for taking a moment to leave us a review. I am very pleased to hear that booking your treatment was quick and easy, and we wish you all the best with your procedure.
Kind regards, Ruby - Member Servicing Specialist.
Antwort von The Exeter
Hi Mrs Perrett, I am really pleased that you have found us easy to deal with and that my colleagues have acted on your requests quickly and accurately. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
In my interactions with the Company I…
In my interactions with the Company I have always found them to be empathetic and helpful.
20. Januar 2026
Antwort von The Exeter
Good afternoon, NAGD,
Thank you for taking the time to leave us a review. I am delighted to hear you have found staff at the Exeter to be helpful and empathetic.
Kind regards, Ruby - Member Servicing Specialist.
Great service
12. Dezember 2025
Antwort von The Exeter
Hi Mark, I am delighted that you received great service from my colleagues. Thank you for leaving a review. Many thanks Jessica, Member Servicing Specialist.
Very easy to use and efficient.
12. Februar 2026
Antwort von The Exeter
Good afternoon, Stephen,
Thank you for leaving us a review. I am very pleased your experience with us was easy and efficient.
Kind regards, Ruby - Member Servicing Specialist.
Customer relations team are…
Customer relations team are knowledgeable and helpful but not always easily available to get through on the telephone. Once contact made response time and accuracy is good.
Choice of three consultants at my chosen hospital worked well.
17. Dezember 2025
Antwort von The Exeter
Hi Robert, thank you for taking the time to leave a review. I am really pleased you have found our customer services team to be knowledgeable and helpful but I am sorry that the wait times have been longer than usual recently. I am very glad the choice of three consultants worked well for you. Many thanks Jessica, Member Servicing Specialist
Very well looked after my needs…
Very well looked after my needs referral and hospital and consultant’s choice
5. Januar 2026
Antwort von The Exeter
Good afternoon, Kirtikumar,
Thank you for taking the time to leave us a 5 star review. I am delighted to hear that you were well looked after throughout your experience.
Kind regards, Ruby - Member Servicing Specialist.
Antwort von The Exeter
Hi Danny, I'm so glad that you have received a fantastic service from my colleagues and found us easy to deal with. Many thanks Jessica, Member Servicing Specialist.
Antwort von The Exeter
Good afternoon, Shardanand,
Thank you for taking the time to leave us a review. I am very sorry to hear you are unhappy with your experience when you have contacted our claims team and feel they could have used more training. We always aim to ensure that every member feels they have been treated well, so would like the opportunity to investigate this further for you. If you would also like to discuss this or possibly make a complaint, you can contact our claims teams using the information below:
Private Medical Claims:
0300 123 3253 - Mon-Fri 8am to 8pm, Sat 8am - 1pm.
Alternatively, you may email them at pmi-claims@the-exeter.com.
Income Protection Claims:
0300 123 3201, Option 1 for claims. They are available Mon- Fri 9am-5pm.
Alternatively you can email them via ipclaims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Antwort von The Exeter
Hi Mr Mcpherson, thank you for leaving a review, I am really pleased that you have received prompt replies to your queries. Many thanks Jessica, Member Servicing Specialist.
Excellent Service
So far the experience has been excellent. Help when we were setting up the operation was friendly and appreciated.
24. Oktober 2025
Antwort von The Exeter
Hi David, I'm so glad your experience so far has been excellent. Thank you for taking the time to leave a review, it is much appreciated. Many thanks Jessica, Member Servicing Specialist.
They are staffed by extremely…
They are staffed by extremely professional people for whom nothing is too much trouble and they share basically brilliant when you contact Exeter and have been over 25 years
2. Februar 2026
Antwort von The Exeter
Good afternoon, John,
Thank you for taking the time to leave us a review. I am delighted to learn your experiences with our staff have been professional and that nothing was too much trouble. Thank you for being a member with us for so long!
Kind regards, Ruby - Member Servicing Specialist.
A life worth living.
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appointments, or medical or surgical procedures. In recent years my husband was diagnosed with stage four prostate cancer when he was 78. He is now almost 82 and the support we have received from the Exeter has been a real help. Whilst we know the cancer cannot be cured, thanks to the Exeter we have been able to have the drugs he needs to check the growth and spread of the cancer which has metastisised. And we live our lives to the best of our ability and give thanks for the lovely memories we are still able to make.
13. Februar 2026
Antwort von The Exeter
Hi Frances, thank you for the lovely review, I am so glad that the support you have received from us has been a real help. Wishing you and your husband all the very best. Many thanks Jessica, Member Servicing Specialist.
I am happy with the service of the…
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Exeter, there might be better to find a better authorisation system to prevent awkward discussions.
Thank you.
13. Februar 2026
Antwort von The Exeter
Good afternoon, Mehrdad,
Thank you for tasking the time to leave us a review. I am very pleased you were happy with our service overall and will feed your suggestion regarding the authorisation process back to our claims team.
Kind regards, Ruby - Member Servicing Specialist.
A first class medical insurance…
A first class medical insurance provider. In my experience, claims are always met without quible.
13. Februar 2026
Antwort von The Exeter
Good afternoon, Steve,
Thank you for leaving us a review. I am very happy to hear that you have had a first class experience with The Exeter and that your claims have been fuss-free.
Kind regards, Ruby - Member Servicing Specialist.
Not helpful
You are not at all helpful on the telephone, except with introductions to gp’s.
13. Februar 2026
Antwort von The Exeter
Hi Trevor, I'm really sorry that our telephone service has not met your expectations. I am uncertain from your review which team you had this experience with, however if you are happy to contact us with your policy information, we will be happy to investigate this for you. You can contact our Member Servicing Team on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Quick response to queries and claims…
Quick response to queries and claims and approving treatment. HealthWise is an additional free extra service offering gp consultations and various other services.
30. Januar 2026
Antwort von The Exeter
Hi Fiona, thank you for taking the time to leave a review. I'm happy to hear that we have responded quickly to your queries as well as approving your treatment. Many thanks Denise, Member Servicing Specialist.
Quick decisions
Easy to work with, explanations always clear on the process and decisions quick.
6. Januar 2026
Antwort von The Exeter
Hi Mrs West, as a mutual society, we are always striving to provide great service to our members. I am really glad that we are easy to work with, our explanations are clear and decisions made quickly. Many thanks Denise, Member Servicing Specialist.
Original claim incorrectly refused
Original claim incorrectly refused. Corrected after telephone call. No apology offered, despite my not-too-subtle hint that this would have been appropriate in view of inconvenience and anxiety incurred to us.
19. Januar 2026
Antwort von The Exeter
Hi David, thank you for leaving a review. I'm sorry to hear your claim was incorrectly refused and apologise for any inconvenience this has caused. I'm glad to hear that this has now been corrected. If you wish to discuss this further with our claims team, their telephone number is 0300 123 3253 and their hours are 8am to 8pm Monday to Friday & 8am to 1pm on Saturday. Many thanks Denise, Member Servicing Specialist.
Reliable and Supportive
Never had an issue, been able to deal with The Exeter for any of my treatments
15. Januar 2026
Antwort von The Exeter
Hi Jenny, thank you for leaving a 5 star review. I'm glad to hear that we have been there to support you with your treatments. Many thanks Denise, Member Servicing Specialist
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