Very bad customer service
Gave me a delivery date and didn’t turn up. Then said they had made a mistake and could not supply the items and would refund my purchase price. After several emails claiming that they had made the refund when I insisted they check properly they admitted it hadn’t gone through. It’s now three weeks since they said they had refunded me and still nothing in my account. Shame.
Update:-
I have now been contacted by the York Branch assistant manager who has sorted out the mass miscommunication between branches and refunded my money. It’s taken nearly four weeks and lots of my valuable time but we got there in the end.








