Thalys Bewertungen 12

While passengers try their best to make the train on time, Thalys shows absolutely ZERO concern for passengers when there is a delay and cancellation. Being stuck at Gare du Nord for two hours during the heatwave of July 2022 was no fun. Their website claims the following "Check the traffic status on your route in real time, find out about the expected disruptions and stay informed by SMS."

But I was never informed about my train's delay via SMS, email or any other way. The delays started around 4pm so by 5-6pm they should know my train would be delayed. And yet I showed up on time like an idiot only to find out about the bad news. No support from the staff whatsoever. Not even a free drink of water, nothing. if you don't inform your passengers via SMS why the hell Thalys asked for my number when I booked the ticket?

With today's technology should all this be happening? A complete waste of time and energy for the passengers!!! More and more passengers were stuck at the train station, with no information and glued to the information boards, when they could have arrived at the station later if they were informed about the delay. All this unnecessary stress and crowds could have easily avoided if someone at Thalys bothered to inform the passengers of their train's status promptly.

The problem is really not so much about the delay itself. I understand many of the delays are out of Thalys' control. It's their sheer incompetence, inconsideration and disrespect for passengers in handling the delays that is the problem. And their gall to charge over 100+ euro for a one-way ticket for this kind of lousy service is just maddening. When will there be an alternative to Thalys please? I am really sick and tired of their incompetence and arrogance.

Really bad customer experience. I was in a hurry to Amsterdam so I bought a ticket. The train was late so I had to take an Intercity (and be late). When I requested a refund, they refused because the train was only 51 minutes late (lol) instead of an hour. Never using them again.

Hello,
Today I’m traveling from Paris Nord to Amsterdam Central with your train THA 9369 at 17:25. I visited a cafe in 14th carriage, the guy who was working there asked where I’m from and I said from Ukraine. He started laughing and making inappropriate jokes about Ukraine and Russia. I said that maybe he doesn’t know that we have a terrible war in Ukraine right now, but he said he knows. And keep making jokes. I said that it’s not funny and that he is hurting my feelings but he didn’t stop till I paid and left. I live in The Netherlands for 3.5 years and travel with your company to Paris and I never felt unwelcome, until today. You can’t imagine what I feel what I travel from Paris with my mom who was under bombs for 3 weeks and my friend who lost everything because for this war and your employee makes jokes towards us.

I want to ask you to take an action. This is unacceptable behavior and should not be ignored. I would like to know the status of my request. I hope you will not ignore this message.
Kseniia Orlenko

There's no justification for such tickets and abonnement expensive prices and the fact that they don't offer any compensation after 1 months of strikes with at least 1/3 trains cancelled and impossibility to access to the train station !

Do not use this company. Unprofessional and unpleasant.
The staff on your trains are an absolute disgrace. They are rude and unprofessional. They do not listen to reason at all and prefer to make the customer feel stupid.

I would never recommend anyone to use your company and in fact i actively tell people not to.

I expect no response because just like your performance, your customer service is appalling.

Don't bother trying to book any of their special offers, finding them in the first place is nigh on impossible and when you do manage to find one it really is impossible to get the same deal on the return leg!
Oh, and do not get onto a Thalys train at Schiphol heading to Rotterdam, you will be charged about an extra £40 for the twenty minute journey, you are not allowed on a Thalys train unless you have a Thalys ticket!

I would put a 0 star if this was possible. In reality, we choose Thalys because this is the only existing option to transit between Amsterdam and Paris.. and there is no existing competition from Ryanair or Easy jet YET.
Besides being highly pricy, the trains run in an unorganised way from Amsterdam central or Schiphol. Meaning no clear display of the platform until 5min before it arrives (and I am generous here). No Thalys staff to guide you either. For example today my train overall stayed 1 min on the platform for a 16h34 schedule from Schiphol to Paris and I missed this 135 euros train today like that. Less than 1 min later, it was not displayed anymore and other intercity trains ran on the platform. I had hope that the controller for the next train could have some pity, as i was told at the Thalys counter...but he made me pay 124 euros for the same trip.
Trip where I have no seat assigned and on my receipt it just says "no ticket". Like an outcast that fraud to be on this 0 star train.. I am pretty angry and disappointed of the lack of compassion and understanding.
In clear you pay 259 EUROS for being sat next to the door and also told that they cannot do anything for you. That this is your Fault.
AVOID THALYS, better the car sharing, having nice people respecting you !!

De aandurende sores met die verdomde Beneluxtrein zorgde er twee weken geleden voor dat ik niet naar Brussel kon. En dat terwijl ik een Eurostarkaartje had gekocht van "Elk Nederlands station naar Londen". In Rotterdam ben ik richting de Thalys gestapt en heb aldaar de alleraardigste Franse Thalysdame bij een van de wagonnetjes uitgelegd wat ons probleem was. Ze liet alle gereserveerde passagiers naar binnen en toen mocht ook ik een plaatsje uitzoeken! Ik had uw naam moeten noteren mevrouw! Wat een aardige geste! Echt een superservice!

Le vetture di prima classe hanno le poltrone sporche , la moquette e ' sporca . Scadente il servizio di ristorazione di cortesia. Il Wi-Fi non funziona . Non si può caricare neanche il cellulare perché non arriva la corrente e questo sia all' andata da Parigi a Bruxelles che al ritorno . Ai francesi: provate a prendere l' alta velocità in Italia così imparate come si fa!

It's the fastest way to travel from Amsterdam to Paris. Service is good in 1st class and the seats are as well. But the advertised free WIFI does not work at all. Extremely slow and/or not working, not that handy when traveling for business.
NS (Dutch Railway) does a much better job with their integration with t-mobile, which also works within stations.

at bestille togbilletter via hjemmesiden. Vi skulle bruge billetter til sommerferien i år og alt forløb nemt og smertefrit.

No toilet paper.
Dirty Seats.
Dirty carpets.
WiFi is working mostly but slow connection. On the whole journey from Bruxelles to Bourg St. Maurice no internet connection.
Only newspapers in one language.
No response to email.