Extremely Disappointed – Severe Mislabeling and Zero Customer Support
I am beyond disappointed with my experience with The Terra Ceia Farms. As someone who sells nursery stock, accuracy and reliability in stock are essential. Unfortunately, the quality control here was completely unacceptable:
Mislabeled Stock: I ordered Single Yellow Baby Tuberose, but once it bloomed, it turned out to be Pink Sapphire Tuberose.
Overpriced/Incorrect Double Cultivars: To make matters worse, I paid double the price specifically for Pink Sapphire Tuberose, only for those bulbs to open up as the cheaper The Pearl Tuberose.
Because of these widespread labeling errors, I was forced to issue refunds to my own customers, causing significant financial loss and severe embarrassment to my business reputation.
I attempted to resolve this directly and emailed customer support twice. After waiting several weeks with zero response or acknowledgment, I had no choice but to post this review.
Errors happen, but non-existent customer service on top of major mislabeling is unacceptable. I cannot recommend buying from them if you care about getting the varieties you actually ordered.