Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... Mehr ansehen
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Das sagen Bewerter
We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... Mehr ansehen
Unternehmen hat geantwortet
The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... Mehr ansehen
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me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
Kontaktinformationen
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, Vereinigtes Königreich
- 0333 034 6100
4,3
Hervorragend
151 Bewertungen
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Antwort von Tenpin - Dudley
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Had a 3 person £10 bowling and food…
Had a 3 person £10 bowling and food night.
They informed us when we got there (we booked around 4 nights prior) that they had no grill, no fryers so we couldn't have food. They then informed us they could do pizza but it would be a kids pizza and very small.
5 mins before leaving I finally found someone and asked about the food, the rushed back and talked to manager and people and they all looked confused and as we finally left they brought them out and it was two hand sized round pizzas that were burnt and inedible.
Asked for partial refund and was told no.
Sadly won't be coming back again.
16. April 2026
Antwort von Tenpin - Dudley
Hi Karl, thank you for taking the time to review Tenpin Dudley! We're very sorry to hear that there had been issues with the food order and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dudley', and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Booked online
Booked online, paid for 3 Thursday 2 games of bowling and burger meal for myself, and two disabled individuals (one in powered wheelchair).
Arrived and was told there’s no food. I asked to book us in for next Thursday same time for comp and was told can’t do that. Then was told they had pizza so the two lads was at least satisfied with the fact they would get some food.
Pizza came and was the little microwave ones cut into 4 slices.
Never go again
21. April 2026
Antwort von Tenpin - Dudley
Hi Keiran
Thank you for your review. We're sorry your experience did not meet expectations due to the food issues and booking difficulties. We'll share this with our team to improve our service. We appreciate your feedback. If you would like to speak to someone about your visit please email customer.feedback@tenpin.co.uk with the details of your visit and the subject "Review - Dudley". We can then reach out to you directly. Best wishes - Clare
Antwort von Tenpin - Dudley
Hello, thank you for leaving such a fabulous 5* review of Tenpin Dudley! We are thrilled you loved the atmosphere and found us good value for money and we very much look forward to seeing you again soon! Best wishes - Mel
The girl on the soft play desk was…
The girl on the soft play desk was amazing!!! Very helpful and lovely - made the session fab for the kids.
Had technical issues with the bowling lane which was annoying so we got transferred to a new lane
18. April 2026
Antwort von Tenpin - Dudley
Hi David, thank you for taking the time to leave such a lovely 5* review of Tenpin Dudley! We are so pleased you had a great time and found our team member at our soft play area super helpful! However, we are sorry to hear there were some technical issues with your lane! We hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Staff very helpful
Staff very helpful, could of done with a bit of a tidy up around the lanes but overall I was happy.
16. April 2026
Antwort von Tenpin - Dudley
Hi James
We appreciate your feedback and we're glad our staff were helpful. We will address the cleanliness around the lanes to improve your experience. Best wishes - Clare
Antwort von Tenpin - Dudley
Hello Elton,
Thank you for taking the time to rate Dudley 5 stars. We are happy you enjoyed the entertainment we offer and appreciate your fantastic five-star review. We hope to see you again soon! All the best ~ Laura
Half term play
Had a lovley time with the grandchildren in the playzone the lady on reception and bar was lovley really helpful and kind blonde lady I think her name was becky offered to carry the drinks to the table all round a lovley day 😀
15. April 2026
Antwort von Tenpin - Dudley
Hi Ann,
Thank you for your amazing 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly we will ensure this is passed across to the correct team and hope to welcome you back again very soon! Best wishes- Steph
I attended with family and friends
I attended with family and friends, had an amazing time and staff were very helpful
15. April 2026
Antwort von Tenpin - Dudley
Hi there, thank you for leaving Tenpin Dudley a fabulous 5* rating. We are so pleased you and your family had a great time with us. We hope to welcome you all back again soon! Best wishes - Kaylee
Our bowling was delayed then to make it…
Our bowling was delayed then to make it worse our food came out cold but the staff was friendly.
15. April 2026
Antwort von Tenpin - Dudley
Hello Anonymous,
Thank you for taking the time to rate Tenpin Dudley 3 stars. We appreciate your feedback and are sorry your bowling was delayed and your food was cold. We'll address these issues to improve our guest experience. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
ZERO attendance when pressing service button
Balls kept getting stuck, either on the sides or where the actual pins were, kept pressing the service call button but unfortunately no one could be bothered to attend, so had to try and dislodge them ourselves while playing the game, I understand it was busy but maybe have more staff on to attend when there is a problem
11. April 2026
Antwort von Tenpin - Dudley
Hello Rosie,
Thank you for taking the time to rate Tenpin Dudley 3 stars. We regret to hear about the issues you experienced with the balls getting stuck and the lack of assistance. We will pass your feedback on to our team to improve our service during busy periods. We hope your next visit is a 5 star experience. All the best ~ Laura
Antwort von Tenpin - Dudley
Hi Lea, thank you for the 5* rating of Tenpin Dudley. We're so happy to hear you had an enjoyable experience and found it to be good value. We hope to see you again soon for another fun time.
Take care,
Kirsty
Friendly greeting on arrival
Friendly greeting on arrival. Our lane was in an area where other families with young children were bowling. This was perfect.
8. April 2026
Antwort von Tenpin - Dudley
Hi Alison, thank you for the 5* rating of Tenpin Dudley. We're so happy to hear that you have a lovely experience and found the team to be friendly and helpful. We hope to see you again soon.
Take care,
Kirsty
Excellent staff lovely atmosphere
Lovely staff, great atmosphere. Lovely for days out and want to do multiple activities for you and the family. Love how autumn the worker made the experience even more eventful thankyou for a lovely day. Will be back highly recommend
1. April 2026
Antwort von Tenpin - Dudley
Hi Keeley, thank you for leaving Tenpin Dudley an amazing 5* rating. We are so pleased you enjoyed your visit to us recently and that our staff had a positive impact on your visit. We can't wait to welcome you back again soon for more fun! Best wishes - Kaylee
Antwort von Tenpin - Dudley
Hi, thank you so much for the 5* rating of Tenpin Dudley. We're happy to hear you had a great time and that everything ran smoothly. We appreciate your kind words!
Take care,
Kirsty
The best arcade food me and my family…
The best arcade food me and my family come here all the time always out number one pick at castlegate.
8. April 2026
Antwort von Tenpin - Dudley
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Antwort von Tenpin - Dudley
Hi Rache, thanks for leaving a rating and review for Tenpin Dudley! We appreciate your 5-star rating! It's wonderful to know our team made you feel welcome and provided a friendly atmosphere. We hope to see you again soon! Best wishes - Rosie
Tenpin Dudley
The staff were very polite and friendly got karaoke and bowling all for a good price also very calm atmosphere and overall a joy to be there
1. April 2026
Antwort von Tenpin - Dudley
Hi Ben, thanks for leaving a rating and review for Tenpin Dudley! We appreciate you rating us 5 stars! We're happy to hear that you found our atmosphere calm and enjoyable, and that our staff were polite and friendly. It's great you enjoyed karaoke and bowling at a good price. We appreciate your lovely feedback, and we look forward to seeing you again soon! Best wishes - Rosie
Great service
1. April 2026
Antwort von Tenpin - Dudley
Hello Customer7,
Thank you for taking the time to rate Tenpin Dudley 5 stars. We are delighted to hear that you received great service when visiting us. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
We went for my Grandson's birthday and…
We went for my Grandson's birthday and had a lovely time. There was plenty to do after the bowling as well such as pool and air hockey. Will definitely be going again!
1. April 2026
Antwort von Tenpin - Dudley
Hi Lesley, thank you for leaving Tenpin Dudley a wonderful 5* rating and review! We're happy to hear that you and your Grandson had a lovely birthday celebration with us! It's great you enjoyed the bowling and other activities. We appreciate your positive feedback and look forward to welcoming you back again soon! Best wishes - Rosie
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