I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Mehr ansehen
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Standort
Standort wechselnValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Das sagen Bewerter
I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was... Mehr ansehen
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TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... Mehr ansehen
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It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given fu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Kontaktinformationen
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Vereinigtes Königreich
- 0333 034 6100
4,1
Gut
219 Bewertungen
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Kids karaoke party
We went for a kids karaoke party. The party package was excellent value for money,room was clean and staff helpful showing how to use the screen.
Contact before the event was a bit slow and I had to call up 3 times to try and arrange deposit payment,as the system was down,hence the four stars rather than 5. As a suggestion, it would be nice to have a separate food area rather that eating in the room as it is quite small but just a minor point as everyone enjoyed it!
2. Mai 2026
Antwort von Tenpin - Croydon
Hello Han,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We're glad you enjoyed the karaoke party and found the package good value. We appreciate your feedback regarding the deposit payment process and the room layout. We'll review our booking system and consider a separate food area to improve the experience. All the best ~ Laura
Terrible management
When there was a problem with them being unable to find confirmation of payment- despite us having confirmation and despite calling up the head office who again gave confirmation that we had paid- the staff members would not let us bowl. I was at the alley with a large group if children. I then asked multiple times during the four hours that I was there to speak to the manager- who was on a call every time I asked. I left my number for the manager to call, however, obviously she did not. The manager's name is Ari according to the staff members.
6. Mai 2026
Antwort von Tenpin - Croydon
Hello Amy,
Thank you for taking the time to rate Tenpin Croydon 1 stars. We appreciate your feedback. We're sorry you experienced payment confirmation issues and were unable to bowl with your group. We regret that you couldn't speak with the manager. We would like the opportunity to look into this further, please could you email you experience to customer.feedback@tenpin.co.uk so we can conduct a full investigation. All the best ~ Laura
Guide puting
We took a large group - they were quickly sorted onto lanes and no problems during the evening.
24. April 2026
Antwort von Tenpin - Croydon
Hi Ruth,
Thank you for your fantastic 5* review at Tenpin Croydon! We are delighted you've had such great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Had fun n laughter with my friend.
Had fun n laughter with my friend.. Nice experience.. Enjoyed 💥✌🏼
But i don’t like when someone interfering while i was enjoying. A random teen just to show up his attitude or something. He just took advantage of his age and played my turn. I felt it was rude. Please control these kinda actions..
29. April 2026
Antwort von Tenpin - Croydon
Hello Robin,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're glad you had fun with your friend and appreciate your positive feedback. We're sorry to hear about the negative interaction you experienced. We'll address this behavior to ensure a more respectful environment for everyone. Thank you for bringing this to our attention. All the best ~ Laura
We had a lovely time bowling at Tenpin…
We had a lovely time bowling at Tenpin where my son celebrated his birthday with his friends. The facility, staff and food are great!
29. April 2026
Antwort von Tenpin - Croydon
Hi there
We're happy to hear that you had a lovely time celebrating your son's birthday with his friends. We appreciate your kind words about our facility, staff, and food. Thanks for your review! Best wishes - Clare
Good fun always playing games
Good fun always playing games. But food is not that great. When making burgers please put some cheese, lettuce and some sauce. Plain chicken and bun doesn't make a good burger.
8. April 2026
Antwort von Tenpin - Croydon
Hi Deepak, thank you for your 3* rating and review! We appreciate your feedback regarding the food. We'll pass your comments to our team for future improvements to be made. We're glad you enjoy playing games with us and we hope to welcome you back again soon! Best Wishes - Rosie
Antwort von Tenpin - Croydon
Hi there,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you hear you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly at the venue. We will ensure this is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Great fun...enjoyable evening
Great fun...equipment was good. Did Eat and bowl. Enjoyed the Spicy Bean burger and chips.
Also, I had to change my booking, that read done without fuss.
21. April 2026
Antwort von Tenpin - Croydon
Hi Delroy
We're glad you enjoyed your experience! It's great to hear the equipment was good and that you liked the Spicy Bean burger. We appreciate your feedback about the booking change. Best wishes - Clare
Bowling okay but flys everywhere when eating food
Bowling overall was okay; choice of having barriers, points keeping up with scoring, tips on how to get the remaining pins. However, this was overshadowed when we went to eat our food. You don't want to really want to sit in the lounge area in the back. It was infested with small flies where a couple landed on our ketchup and fries.
We also noticed that there was also fly paper stuck to the door frames of the toilets to catch the flies. We had hoped to eat while bowling but the food arrived at the end.
18. April 2026
Antwort von Tenpin - Croydon
Hello SA,
Thank you for taking the time to rate Tenpin Croydon 2 stars. We appreciate you sharing your feedback. We are sorry to hear that the flies in the lounge and the late food affected your experience. We'll look into your comments about cleanliness and food service to ensure improvements are made. We hope your next visit is a better experience. All the best ~ Laura
Antwort von Tenpin - Croydon
Hi Edward, thank you for the 5* rating of Tenpin Croydon. We're pleased to hear you had a great time and enjoyed the atmosphere. Your kind feedback is appreciated.
Take care,
Kirsty
Dirty and Slow
Now the pins are on strings bowling is not the same. There were a good amount of arcade machines and pool tables.
The whole place was very dirty. Lanes are not cleaned between bookings, leaving peoples half eaten meals there.
Drink service was very slow.
18. April 2026
Antwort von Tenpin - Croydon
Hi Alix
Thank you for your review. We're sorry to hear that the bowling experience and cleanliness did not meet your expectations. We'll address the lane cleaning and service speed with our team to improve our guest experience. Best wishes - Clare
Came here for a celebration and the…
Came here for a celebration and the late kept freezing so we couldn’t play at one point the lane was froze for a good 25mins which was eating into our playing time the came froze like 3 times one game so by the time it got to our 2nd game we got turfed out by security saying they need to close and they were rather rude and not listening to us. Would I go back maybe but they’d have to improve on the service because even checking in was a hassle you have one guy trying to serve drink but also has to check in people
21. April 2026
Antwort von Tenpin - Croydon
Hi Jazz
We appreciate you sharing your experience. We're sorry the lane malfunctions disrupted your celebration and playing time. We also regret the check-in process and security interaction were not satisfactory. We'll address these issues to improve our service. If you would like to speak to us please email to customer.feedback@tenpin.co.uk using the subject "Review - Croydon" and the details, and we can reach out to you. Best wishes - Clare
Antwort von Tenpin - Croydon
Hi Doreen,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Disability - fun time
I took my son, who has Downs Syndrome and his friend. The boys had a super time, the staff were friendly and accommodating to their needs. The service was faultless and I would highly recommend.
15. April 2026
Antwort von Tenpin - Croydon
Hi Allison
We're happy to hear your son and his friend had a super time! We appreciate your kind words regarding our team's friendly and accommodating service. Thank you for the recommendation! Best wishes - Clare
The venue was clean and tidy
The venue was clean and tidy, the customer rep was friendly and helpful and location was easy to access even for elderly people
13. April 2026
Antwort von Tenpin - Croydon
Hi Lola
We appreciate your kind words about our venue's cleanliness, accessibility, and our helpful team member. We're happy you had such a positive experience with us! Best wishes - Clare
Helpful staff
Helpful staff, areas clean & tidy. Free parking & good location. Booking easy
15. April 2026
Antwort von Tenpin - Croydon
Hello Helen,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We appreciate your fantastic 5-star rating! We're happy you found our team helpful and the venue clean and tidy. It's great the free parking and location were convenient and booking was easy. All the best ~ Laura
Really good deal
We purchased the karaoke deal and honestly it was so much fun. 30 mins of hooting and hollering! Set up was easy and we knew where staff were if needed.
Highly recommend
10. April 2026
Antwort von Tenpin - Croydon
Hi Natasha
We're glad you enjoyed your karaoke experience! It's great to hear the setup was easy and our team was accessible. Thank you for recommending us! Best wishes - Clare
very poor customer service
15. April 2026
Antwort von Tenpin - Croydon
Hello Koukougnon,
Thank you for taking the time to rate Tenpin Croydon 1 star. We are sorry to hear that you experienced poor customer service. We would like to opportunity to look into this full. Please email us your experience at customer.feedback@tenpin.co.uk with any details you are willing to share. We look forward to the opportunity to assist your further. All the best ~ Laura
Antwort von Tenpin - Croydon
Hello Akin,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We are delighted that your found the staff polite, friendly and efficient. We are thrilled you had a memorable experience and we look forward to welcoming you back again soon. All the best ~ Laura
The venu was too hot
The venu was too hot. The AC vent above our lane didnt even work. I notised on at the end worked. Was AC turne doff or was it faulty? But all of was was experiancing bad blowing due to high temperature. At the ally. The arcade area was not too. Need to focus on regulating temperature for bowlibg lanes.
15. April 2026
Antwort von Tenpin - Croydon
Hello Un Happy Customer 5,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you bringing the temperature issue to our attention. We're sorry the AC malfunction impacted your bowling experience and arcade visit. We will investigate the AC system to ensure a comfortable environment for everyone. All the best ~ Laura
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