Takeda Pharmaceutical Bewertungen 

Faxed in paperwork a week ago, called yesterday and they said it was approved but waiting for card number to be assigned. Called back the next day and had card number. Wait time was less than a minute and both representatives I spoke with were very polite and friendly. Was worried since Shires Cares was bought out last year, but the transition has been smooth (at least for me)

Actually the rating is no stars . I imagine these representatives sitting in a chair with their feet up . They pluck at one key on the computer while occasionally picking their nose to pass some time . Flippant responses that sound like they just tried so hard but that’s just what happens . You have to call and call and go through a living hell before you get the right answer . Faxing paperwork 10 times because that they can’t see the info or they just didn’t respond to your messages or calls ( this is a definite game they play )
I hate to say this but if the world worked more efficiently there wouldn’t be so much anger and hate . Thanks for adding to my aggravation ! All I wanted was for my medication to be lower then $1000 a month...

I am glad to know that I am not the only one who is having problems getting medication. I submitted my application in mid-November 2020 and followed up in December. I was told my application would be reviewed AFTER my rx expired. I've gotten meds from them for a few years, and this has never occurred. I followed up again in January and told customer service I had nine Trintellix pills left. The rep said she'd try to get things rushed. I f/u once again and hung up after waiting 40 minutes. This isn't the way you treat people who depend on medication. I also wrote the president but don't expect an answer. I just wanted to her to know how detrimental their handling of this is. I find it hypocritical that they can brag on their website about what they are doing to help people when the reality is just another example of corporate irresponsibility.

I would rate Takeda Help at Hand -5 stars if I could. I have been off my medication now for 2 months because without this program, my medication would be $350+. It almost feels like they think it’s ok to treat patients like this because they’re doing us a “favor.” I submitted my application in December, and have had to repeatedly call them and wait on hold for over an hour to speak to a representative for 3 mins. That rep will usually have no clue what’s going on. They didn’t even begin processing my application until early February. When I sent my info back in December, I made sure to send all the necessary docs required to expedite matters, and now in February I was informed that they hadn’t received my income information. Honestly, I gave up. I need my medications, but cannot afford to spend $350 per month. Takeda needs to recognize their problem and address it ASAP. It is not ok to treat people like this. If you want to offer this help, make it an easier process please. Maybe an electronic application. Some of us depend so much on these medications to be able to function in our day to day lives; especially during a pandemic.

If I could give no stars...I submitted an application in Nov, never received notice that anything was missing until I called Jan to find out why so long. The doctor skipped the ID section. I was ONLY able to get through after over 1 hour wait times before 4pm. There are no less traffic times because I’ve called at all hours and days. Every time I call it’s over one hour. If you work all day, it’s near impossible to keep holding. Thank goodness I have a multi-line phone. I decided to call after 5:30 pm today. What a mistake! It was the worse, a wait time of 2 hours! I only stayed that long because I forgot I was still on hold (had an earpiece in). To wait that long to speak to someone for literally 3 minutes is unacceptable, especially if they tell you to check again in approximately one week! And now, Because they took their sweet long time, $350 will have to be spent for a 30 day supply. Perhaps they should setup an online application system so you can track it and it tells you what’s missing. Everything else is going digital. I’ll have to look into switching medication because I need a roof over my head. I miss Shire Cares, they were so timely.

My Help at Hand renewal application was sent to them on December 14th. I spoke to a representative on January 6th who said they would be processing the application within the next week. It is now February 4th and I still have not received any information about my application. I’ve l been calling for weeks to no avail. No one answers the phone. I called Monday and was on hold for 43 minutes before giving up. Their automated message says to try calling back Wednesday-Friday when they aren’t as busy. Why bother? They still don’t answer. Yesterday I was on hold for an hour and 3 minutes before hanging up. So far today I’ve been on hold for 30 minutes.

I have tried calling them for weeks to find out the status of my helping hand application. It is like nobody is there. What a pitiful company disguised to help people.

I've called three times today!! Over an hour hold each time and still noone answers the phone!

Have called help at hand about grandsons vyvanse card which I was told was approved 2 weeks ago. No card yet, I have called 62 times and waited 20 minutes each time in 4 days. I guess no one answers the phone there anymore. I have never had trouble with someone answering before . Guess we will have to pay a fifth time.

ive been banned from the mount pleasant michigan location for the same tattoos ive been donating with for 10 years usually always had the same nurse for my physicals after receiving a new one she took issue with how my tattoos were documented and was bias toward me personally.

andrew

Truly the worst company I have ever dealt with. I have to call multiple times to have my medication shipped out.. each rep offers a different excuse as to why it wasn't done. I often run out of medication before my supply arrives. The reps sound like they could not care less about your issues when they call.. actually most of them sound like you woke them up. Just an all around horrible company. I will be asking my doctor to prescribe something different for me because I do not want to work with this company any longer. They should not be in the business of medication with their ineptitude, lack of empathy and customer service and all around horrible business practices.

Terrible customer service ! Condescending, lazy, arrogant people at call center. They refused to look up my info to even see if I was in the queue which I was told could be done to make sure it was faxed. I despise these people already! I must add I spoke with one lady that was helpful but the percentage of the terrible staff outnumbers the people that can actually act like they care.

3 weeks from my last review my application still hasn't been processed, I finally managed to get a representative on the phone on May 18th to tell me again that doctor's part is missing and after they will receive it give it 48 hours. Doctor faxed and mailed them again the same form on May 20th today is June 3rd. I called them requested to speak to a supervisor they pit me on an hour hold. I called them back 11 times but cannot get anyone on the phone. I will try in an hour again.

Called them again was able to reach a representative who has put me on a "brief" 40 minutes call again while she is reviewing my file. You don't have to put me on hold to review my file other representative don't always do that. They probably put you on the longes hold when they don't want to deal with and wait for you to hang up. And they have funeral like melody when they put you on hold. Just saying. Okay I gave up 60 minutes to review my file is looking very suspicious. I hanged up now calling them back again....

13th call at 12:28 pm on June 3rd: No response again
Representative: Losaiya
I asked the representative to spell her name she hanged up on me.

14th Call at 12:32pm cannot contact them again.

15th Call at 12:34 pm.
Representative: Mitchel
Duration: 19 minutes
Just asked me for my zip code to confirm HIPPA
Put me on mute he told me that it will take 5-10 minutes to review my documents.
Dotor's page with his signature is missing again, the representative found it in their fax system and somehow he told me it was not attached to my file. Now he he has told me that he can process my case and put me on a brief mute hold again. We got "disconnected" again. Nobody called me back as the representative said he will if we get disconnected.

16th Call 12:54 pm
Call duration: 9 minutes
Representative: Shakei
She put on the "brief called" again to review my file. I asked her not to put me on hold because I don't want to listen to music she said no problem and did it non the less. She informed me that Mitchell has added the missing information to their spread sheet and my case was approved and to assign the card number should take 24-48 hours. And they cannot send any confirmation to me I will receive confirmation in the mail. And that the encrypted email from the representative only for the missing information and that cannot send me any confirmation that ny case was approved. Btw I already heard that from a different representative a month ago that my case was approved and now I should wait 24-48 hours for the card to be assigned and it will take 10-14 days for the card to come in the mail but due to COVID it might take 3 weeks. I called back 3 weeks later and other representative has told that the previous representative was wrong and there was information missing and that the representative doesn't have the power to approve the case and she doesn't know why the other representative has told me that the case was approved. Well I only hope that this time this is actually true and they won't tell me tomorrow that something is missing.
Extension: they don't have an extension number

Mitchel called back apologized that his software was disconnected and confirmed that my case was approved and that my doctor have received a confirmation approval fax. I emailed my doctor to confirm now waiting a response. Also Mitchel has told me that card should come in the mail pithing 7-10 business days but to assign the card and get the card through the phone in the way that I can use it at the pharmacy should take about 2-4 business days.

Thank you Mitchell!!!!!!!!!! He should get a raise!

Shirecares became Takeda Health at Hand and I couldn’t be more upset about it. They’re agents are rude and unprofessional. They’re argumentative and don’t care about patient needs. I can’t stand these people. My coupon card ran out of fills and I couldn’t go in to see my doctor to fill out a new patient assistance application. I called 4 times and their agents said there’s nothing they can do. I called a fifth time and the agent said they were extending everybody’s patient assistance program and it would take 3 days to get a new coupon card number. 5 days have passed and I was told they don’t have my coupon card number and it could be another 1 - 2 business days. I’ve already been without my medication for 5 days. They have no sense of urgency and do not care if patients have to go through a withdrawal period. This is malpractice if you ask me.

I used to work for Covance Market Access doing the same things they do only I worked on the Gilead Hep C team. We would be fired immediately if we treated patients the same way they do.

I will add more at a later time but in essence I have been working with them since Feb 10, 2020.

In my 9 calls to them, what I hear are versions that the
part the doctor fills out has not been done correctly.
Depends who I speak with .... different wants on the form itself. It’s a straightforward form .

My doctors office who I know and trust say they have faxed this (their part) over to them three times already.

When I call Takeda , I am put on hold for long long periods of time an average call takes 30 minutes and upwards to 45 minutes. During this time they are “checking”....

Last and NEW..... my doctor says they now want a written prescription. That could easily be done but since their requests keep changing depending on who you speak to....
It’s a bad dream.... goes nowhere re relief or “assistance”!

Beyond beyond beyond disheartening and callous!!!
Fixed income.... Can NOT self pay $400. a month!
I miss Shire Cares.
I would love to hear someone say they were actually able to get the Patient Assistance and that the form was actually processed...

IF YOU ARE STARTING ON A NEW MEDICATION, HOPE AND PRAY THAT THERE IS A FREE MONTH TRIAL, BECAUSE TAKEDA HELP AT HAND WILL STRING YOU ALONG, AND KEEP TELLING YOU 24-48 HOURS. SENT OUR APPLICATION ON FEBRUARY 20TH, CALLED ON THE 24TH, APPLICATION NOT PROCESSED, TOLD TO CALL BACK. CALLED ON THE 25TH, STILL NOT PROCESSED, TOLD TO CALL BACK THE NEXT DAY. CALLED ON THE 26TH, SAME THING, NOT PROCESSED, TOLD TO CALL BACK IN 48 HOURS. CALLED ON THE 28TH, STILL NOT PROCESSED, FOUND OUT THAT THE APPLICATION WAS PUT INTO THE MISSING INFORMATION FOLDER, AND THAT EMAILS WERE SENT TO THE DEPARTMENT IT WAS IN, AND SEVERAL SUPERVISORS. CALLED ON THE 2ND, WAS TOLD THAT THE APPLICATION WAS APPROVED AND WOULD TAKE 24-48 HOURS TO GET THE ID ATTACHED TO THE PROFILE. CALLED TODAY, THE 4TH, IN THE MORNING, WAS TOLD IT WASN'T THE FULL 48 HOURS AND TO CALL BACK, AND THAT ONCE THEY HAVE THE NUMBER IT WILL TAKE ANOTHER 24-48 HOURS FOR THE NUMBER TO BE ACTIVATED. CALLED WHEN IT WAS JUST OVER THE 48 HOURS, TOLD STILL NOT THERE, AND THAT THEY EMAILED THE DEPARTMENT TO ATTACH THE NUMBER TO THE PROFILE, BUT THAT CAN TAKE 24-48 HOURS. ASKED FOR A SUPERVISOR, AS THE CALL EARLIER WAS TOLD THEY PUT IN A REQUEST FOR A SUPERVISOR TO CALL ME, AND IT WOULD BE THE END OF THE WEEK. WAS TOLD THAT THEY EMAILED A SUPERVISOR, BUT NO ONE WAS AVAILABLE AND THAT IT TAKES 24-48 HOURS FOR A RESPONSE. THEY MUST TRAIN PEOPLE TO TELL EVERYONE 24-48 HOURS!! I AM GOING TO CALL THEM EVERY 2 HOURS UNTIL I GET IT, AS THE MEDICATION COSTS OVER $300. SHIRE CARES WAS SO MUCH BETTER, WISH THAT WAS STILL AN OPTION!!

Takeda don't care about patient assistance. The medication costs $402 a month for my daughter. I have had to buy her medication 5 pills at a time and give her half doses because you have strung me along in this application process. Almost a month and still nobody can help.
Takeda if you are listening here are some tips for people who rely on your medications.

-Don't tell people it will take 3 to 5 days to get application approved when it really takes over 4 weeks.
-There are cheaper medications available so give people the real time it will take to get application processed.
Since your customer service people stated (and still do!) it would only take 3 to 5 days to get approved I told her doctor to write a prescription for the Takeda medication she has been on for past 5 years.
If I knew had to be strung along for weeks now trying to get her medication, certainly tried something else cheaper. I can't just ask the doctor to write me something different I would have to make another appointment discuss the options excetera.
-Very very irresponsible for a patient assistance program.
Timeline
January 23rd 2020 Day 1
I told the customer service representative that she was completely out of medication.

She told me that it would only take 3 to 5 days to get approved.

January 31st Day 8
Called in to check status of application.
Something went wrong with Takeda fax machine and they were missing part of the application.
Only found this out because I called to see if the application was approved! Otherwise never would know! They do not send you a fax to let you know that they are missing documents like their confirmation letter states.

Resent application and cs rep said call back in 2 business days.

February 7th Day 15
Called again. Application is still sitting in fax queue.
Told to call back in 2 days.

February 9th Day 17
Called again. Application is still processing.
Told to call back in 3 days.

February 14th Day 22
Called again. On hold for 50 minutes. Never got to speak with anyone.

February 17th Day 25
Called again. Application is approved. But no numbers available to get prescription.
Told to call back in 48 hours and they would be ready.

February 19th Day 27
Called again 50 hours later. Still no numbers or cards available to get prescription.

Told to call back in another 48 hours!!!

Bought the company that makes my lifesaving drug. Then recalled it. Deadly consequences may happen.

This company has a patient assistance program for help w/ medications. Being on fixed income, I had applied to them for assistance to provide a medication I am on. They have no financial stipulation as to patient having to meet a "out of pocket" expense. Just review of financials. This company has approved my medication w/ refills. Apparently this company has a compassionate heart. Thanks for their assistance in providing my medications.

Oseriöst läkemedelsbolag. De tar inte rapporter om undermåliga läkemedel (Levaxin och Liothyronin) på allvar. En ny typ av burk har för ett tag sedan introducerats på marknaden och den har skapat enorma problem för patienterna. Takeda hävdar märkligt nog att det är Läkemedelsverkets fel att burkarna är undermåliga.