Sutter Health Bewertungen 

I have had problems with Sutter Health Billing. Each time I've had to call them on the phone to sort things out. The first was a double billing to Medicare for a meeting I had with a nurse practitioner who was subbing for my GP. They billed me for a "meet and greet" appointment ($300 +) and then for a "Wellness Medicare visit" (300+). Actually they billed Medicare for this and I told them it was only one meeting. We went back and forth and I said it was Medicare fraud and they undid one of the charges. That took a while. Then I had a dermatology appointment and they billed me for the whole visit of $275.00 which I paid. Then I called them to see what the actual bill was and if my insurance had paid it. They claimed they never sent me a bill but I had a credit of $275.00 in my account with them now (because I paid the bill they sent me). Would I like to have the amount refunded to me? Yes. This is SOOOO sloppy I hope they eventually get their act together. My advice is, if you have a question call them immediately. They will make excuses but they have to return your money. Samsun was never a problem like this company IMO.

PA Gabriel Souza, Turlock CA

Very professional, very caring and proactive in treating.
5 Star rating05

Sutter Health supports doctors who are entited and put their own personal standing above patient care. I was refused care by Dr. Adita Saraswat. To date I have never spoken with Dr Saraswat.

Doctors do have to be careful not to cross over care from providers in the same field. The result could be conflicting care and be detrimental to the patient.

THIS WAS NOT MY CASE.

Having no care giver for pain management Dr Saraswat callously chose who and where I could receive medical care. AS A PATIENT THAT IS MY RIGHT!

Not a doctors and not an organization that activily supports this treatment of it's clients.

Again, this was blant case of an entitled doctor ASSuming that my health care is her decision. IT IS NOT!!

Sutter Health supports this behavior. I will not.

I went to Sutter Hospital on May 7th for a Radiology Exam. The rug in the Waiting room Was dirty. As the technician escorted me to the Radiation room I saw drops of BLOOD on the Floor hallway outside the Restroom over a 10-foot area. This is a HOSPITAL?

Sutter health in castro valley is the worst. Ive been trying to schedule an appointment for 8 months now. They keep getting cancelled. I guess inhave to be be non insured or here illegally tomget service

Horrible bureaucracy. I always have troubles with Sutter. One of my doctors moved there - it is much harder to schedule an appointment. And the price for the care doubled. Today I got a message about a prescription being renewed - that I did not authorize. I didn't even know which department to ask for, so they had to look that up. And of course, transfer. I am currently on hold ...not unusual. Time lost, energy lost.

I moved to Santa Barbara, California two years ago and in that time have seen several doctors at Sansum, which is now Sutter. While the quality of the medical care varied, administrative issues ranging from making appointments to billing were pretty much a nightmare. Luckily UCLA is increasing its presence in Santa Barbara and I have been able to switch to their providers. I couldn't be happier!!

Professionals, thorough, low wait time, asked questions, treated me as a human being.

I would like to thank Dr, Bart Dolmatch for his patience time and effort on my behalf. Dr Dolmatch and his staff reflect the excellence of El Camino and Sutter health. Alice H

Why does SUTTER HEALTH have "TOP NATIONAL BEST 50 HOSPITALS' H U M O N G O U S banner on its building - when it is always ranked 1-2 stars on REDDIT and YELP ?

We had FANTASTIC staff in the E R but then had the misfortune of being assigned to the "COMMUNE WING" where we were aligned up like a military war hospital with only curtains dividing 15-20 of us. We "get to" (reality = we have to) listen to ALL the other patients diagnosis and private discussions with their clinical staff and doctors. Doesn't matter the body part or medicine - everybody "here's your sign".

Say goodbye to any privacy for 3 days!

We are moving to a rural area where the ADVENTIST HEALTH has individual or at worst four patients per room.

SUTTER nurses on ER were 10s in bedside manner and amazing efficient focus on medically addressing us.

We feared posting this because choices are limited for medicine services. But we know it's not that hospitals and the medical profession is dying for funding to provide care when patients walk in with paid up healthcare.
We hope the environment can change.

Absolutely horrible experience at CPMC. Bad organization operations and mean staffs. They should put more care into what the patient experience is like there being a patient. I really wish I have other choice. Please do everything to avoid working with them.

IF I COULD GIVE A NEGATIVE STAR I WOULD!!!
Crap for correct billing, refilling prescriptions, and paying my bill, making appointments/checking in.
This is one of the worst apps I have used for health care. I had to call my insurance company today to find out why I was being billed for coverage my insurance says I have - even after 60 days. The payment page was updated for the last two months and still said I owed hundreds and hundreds of dollars, which is almost the full amount. The insurance company I have is good about paying very quickly. I've had the same insurance since 1/2020.
The last app my physicians used was on time and correct with billing. When I spoke to the facility at my PCP office as well as my specialists, I complained and was told I was one of MANY who had and continues to have problems. I wish they would get their "web specialists" on it to fix the bugs! It was bad from the beginning when the healthcare facility switched to this new app. I keep wondering if my personal info will be leaked or I will be overcharged from my account. If I could use a better way of contacting (besides calling or in person) my providers I would.
If you can help it - DO NOT USE THIS APP!!!

I had horrible experience with Sutter hospital in Oakland, California. My daughter was patient of Dr Leann Blankship she had breast cancer in 2018. She was in Southern California so she went through the street treatment, chemo, radiation and surgery. She moved to Northern California and Dr. Blankship was here doctor that she was also working in Sutter hospital in Okland round January 2024 this doctor after her routine check up told her cancer is in Mission and her blood test was excellent. I have a few months two times she went to the hospital. They told her she had pneumonia and they gave her some anti antibiotic and discharge from hospital but the last February she has a lot of pain in her back so she went to the hospital and doctor Blankship kept her less than a month in the hospital without doing any treatment just giving her morphine for pain and then without any treatment she just decided to send her to hospice to die. She doesn’t have any heart. She didn’t try to do her job and such a hospital they forced my daughter to be discharged, and they dumped her hospice. It was not even hospice. It was a house for dementia with no equipment even me and my daughter we didn’t wanna go to that place. They forced us to go there and they came at night that we didn’t have any place to call or any get any help from any anybody? My daughter so heartbeat was 139 and her oxygen was 55 when they discharge her which is illegal to discharge patient which is not in stable condition to the place. There is not any physician waiting for nurse this is against Law in California, but they did this a bunch of mafia soldier Hospital and hospice working together to send people to die. This is the worst hospital I have ever seen in my whole life and I’ve seen 13 so many illegal things just to make money and the only thing I don’t care or patient and people they look at people as an animal not a human being doesn’t matter if a patient is young or old my daughter was very youngso Dr. Blankenship and her team dumped my daughter to elderly home to die I didn’t I think they committed crime i just want other people to know and never ever go to Sutter hospital killing machine.

Billing Department
I’ve been trying to pay a bill and made several phone calls and was transferred and put on hold and told someone would call me back that day which never happened. You would think they would want the bill paid.
I give up Santa Barbara Sutter health billing department.

I had two separate encounters with Dr. Jaspreet Mann, DO, and both were extremely distressing. I was newly diagnosed with Myasthenia Gravis and was hospitalized for difficulty breathing and swallowing. Instead of providing reassurance or education about my treatment, Dr. Mann repeatedly told me she had “nothing else to offer” and suggested transferring me to another facility. She did not explain the expected timeline for IVIG to work and was very dismissive in her communication.

Two weeks later, I saw her again in the emergency department for severe trouble swallowing and choking when lying down. She entered the room and greeted me with “What’s up?” which felt inappropriate given the seriousness of my condition. She did not examine me and again immediately stated she had “nothing else to offer” before recommending transfer. She interrupted me when I tried to explain my symptoms and left without addressing my concerns.

This was one of the most frightening experiences I’ve had as a patient. In contrast, when another neurologist evaluated me during the same ER visit, she was kind, compassionate, thorough, and offered clear solutions and support. The difference in care was striking.

BADLY OVERPRICED, they charged $650 just for new patient registration + cost of visit, total $1000 just for one simple doctor appointment

Don't come here. I know it is hard but you are literally better with a medical facility like Livingston Health or *cringe* Golden valley.

You will never see your doctor. They cancel appointments via automated message so there is nothin you can do to reschedule. I have called 3 times to reschedule my appointment and have heard nothing back because you don't get the actual doctor office, you get some customer service person who has no idea what is going on. Once they canceled the same day as my appointment and told me it would be another 6 month wait.

I am thinking of canceling my doctor appointment as I was considering changing my pcp to a Sutter physician. LOL maybe I will wait until she cancels with me cos 2 out of 3 doctors I have seen here have canceled.

Do they not understand that people work and have to request time off? They literally don't care about their patients. Literally don't care if we receive care in a timely manner and they take advantage of the fact they are the only place with specialists in the area.

I am going to reach back out to Adventist health. Even if I have to drive an hour it is better than the stress of dealing with Sutter and having to explain to your boss why your appointments keep changing.

AVOID AT ALL COSTS. Good luck getting anyone to communicate with you or treat you like a person. Doctors constantly dismiss your symptoms and refuse to listen to you, it's utter hell trying to get your prescriptions refilled or see your GP (or any specialists for that matter), and they charge exorbitant fees for absolutely everything, even with stellar insurance. I need to get the hell out of this network, I've had enough.

1. Ask to see your records. My records said that the eye doctor had informed me about incipient cataracts, which he did NOT tell me in person. 2. Assume doctors do not answer calls after noon on Fridays. 3. You will often not be informed about test results. You must call them. Basically all follow up and accuracy of diagnoses of office visits fall on YOU. But if you are reading this, it is too late. Condolences.