Surrey Blinds and Shutters Bewertungen 

We wanted to use a local company. Google says Station Approach Woking - it’s not there. It says showroom at Byfleet. Drove there not open - a note on the door gives a number to ring. Rang the number no answer. Driving home got a call from them. Apparantly the builders are still in the showroom?? We wanted to see the blinds before we committed to a salesman coming round. The blinds may well be beautiful but I will never know. If they can’t get their website right I don’t trust it.

I would give Blinds and Shutters of West Byfleet zero stars if I could. Our experience has been nothing short of appalling. We explicitly ordered our shutters with the clear condition that they be delivered and installed by the end of May. This was made abundantly clear before we made full payment, and they assured us that the timeline would be met.

Since then? Nothing. Absolute silence. I have spent the last ten days repeatedly calling, only to get through to the ‘customer service’ lady, who each time claims she will call back with details as she is “not at her desk”. I have gone through this four times, and not once has she followed up with any information. I have asked for a refund and been flatly refused.

The customer service is beyond dreadful – the worst I’ve ever encountered. Please, read other reviews before considering this company; many echo the exact same nightmare experience. They charge premium prices but deliver nothing but frustration and stress. I cannot in good conscience recommend them to anyone. Save yourself the trouble and look elsewhere.

The initial visit was fine but follow-up was really poor. I had to keep contacting them for an update. Manufacturers were blamed for the delay but that wasn't helpful for us. Order finally complete over 3 months later.

I had a very poor experience with Surrey Blinds & Shutters and want to share it so others can make an informed decision.

I ordered blinds for my entire flat in July, with the bedroom blackout blind being the single most important part of the order. I paid over £2,500 upfront and was quoted a 3–5 week lead time.

Instead, the full process dragged on for more than 14 weeks, with issue after issue:

1) The original measurements for the bedroom blind were wrong, making installation impossible.
2) Nearly all the blinds installed in the other rooms were made from the wrong material and had to be reordered.
3) The blackout blind had to be reordered multiple times due to further measurement and cutting errors.
4) Communication was poor, and I repeatedly had to chase for updates. It started after the first 5 weeks had passed and no proactive communication to the delay, instead I had to chase them.
5) The company attributed most issues to the manufacturer, despite several mistakes clearly originating from their own measurements. Again, the most important room was the bedroom, which didn't have blinds during the full 14 weeks. However, the company never actually acknowledged this which was their mistake, instead insisting I had blinds I could use, even if they weren't correct. Simply factually incorrect in the bedroom - the room that requires the most privacy.

I do want to acknowledge that the installer was punctual, respectful, and did his best. Sadly, the overall process failed him as much as it failed me.

After all the inconvenience, delays, and repeated errors, I was offered just £200 as a goodwill gesture. I appreciate the gesture, but it does not reflect the extent of the problems.

I would not recommend Surrey Blinds & Shutters based on my experience.

The shutters look fantastic and the installation was smooth and without issue. Well done, great workmanship. My house feels a lot more like home now.

In summary, avoid at all costs.

This review is long, if you don’t want to read it just know that if you go with this company you will:
-pay a premium price for a substandard product
-wait an exceedingly long time with zero communication and updates
-receive incredibly poor customer service
- receive carefully worded responses, lacking in sincerity and any kind of genuine offer to make a poor situation of their making better

How this business is able to operate and act in the way it does is beyond me.

In June we paid a premium price for one Venetian blind and two Roman blinds. Almost 4 months later those blinds were ready. During this time, we had no communication from Surrey Blinds and Shutters, apart from the two times when I messaged to enquire if there have been any progress.

With less than 24 hours notice we were told our blinds were in and they wanted to fit them the next day. Luckily, I was working at home, so we booked a time. The technician arrived 90 minutes early, meaning I had to leave a call to see to him and get him set up. After a while I went to check on the progress, where I was told (not that I needed to be told as it was painfully obvious) that the Roman blind was too small – understatement. There was about an inch of light either side of the blind, an inch and a half at the bottom and he had hung it so low it was barely attached to the lintel above. I wish he had discovered this before he drilled extra holes in my daughter‘s wall. The Venetian blind was sitting behind this, and when I inspected it, I discovered it was chipped and certainly not the finish I would expect for the price of the product we had paid for.

We looked at the Roman blind for the other bedroom and this time the technician held it up rather than just putting it up, and again the same problem, inches of light all around. I raised this issue immediately with Surrey Blinds and Shutters and then waited 6 days for any contact regarding a resolution .

I was asked what resolution I required; I stated I wanted the items we had paid for, in a condition that we expected, that Surrey Blinds and Shutters had promised to deliver, and given that we had already waited almost 4 months and had damage done to our property during the installation, that I would expect a gesture of goodwill. We were offered, for free, a remake of our blinds – a ridiculous thing to say, this was not free! This was simply providing the service and product that we had paid for. Given the amount of inconvenience, we requested an upgrade to the Roman blinds, but were told the manufacturer could only agree to one being upgraded which, of course, would look ridiculous. In summary, Surrey Blinds and Shutters offered us no compensation and merely gave an empty offer of seeking a resolution. We cancelled the Roman blinds and agreed to have the Venetian blind if that could be discounted, but we were told that we were being unreasonable and that Surrey Blinds and Shutters had offered ‘all that they could’, including the ‘free remake’ and therefore would be cancelling our contractual agreement and refunding us. Under the consumer rights act, they had 14 days to do this at the point of the dissolution of the agreement. After 8 days we had heard nothing, so I sent an email enquiring when we could expect the refund. We heard nothing. A further 10 days later I sent another email and again heard nothing. Finally, I called and was told the refund had been processed. I asked for exact information as to when this had been done, but I never received this information. After my call, we finally received the refund, beyond the scope of what is expected under the consumer rights act.

The wording in the, sparse, correspondence we did receive was so carefully crafted, Surrey Blinds and Shutters are clearly used to issuing these kinds of messages. I was fully expecting to go to Small Claims Court, by the way they were behaving.

I would never use Surrey Blinds and Shutters again and would never recommend anyone else to, unless you want to pay a lot of money that will simply earn interest in Surrey Blinds and Shutters business account, zero communication and finally substandard products – if that is what you are looking for Surrey Blinds and Shutters is the business!

Frank was very helpful in putting my blinds up and gave me compliments on my running medals! The team overall kept me updated throughout and had plenty of options around blinds, I would recommend.

We had our shutters fitted last week and love them!
Excellent consultation service by Darren at Byfleet, his knowledge and expertise is second to none. Given a clear lead time from placing the order to fitting. Extremely happy with the fitting service provided by Brad & Lawrence, friendly, professional and quick. Would highly recommend using this company. Thank you also to Stephanie for all your help!

So today I was visited by Brad and his colleague Frank to deal with a faulty plantation blind fitting. The repair was carried out within 15 minutes and additionally they fixed a vent within the door where the pin had come away. I have to say the service was superb from both guys. Reassuring and professional at all times and left me with a sense of satisfaction that I supported a local business in the first place when the blinds were installed five years ago. Excellent from start to finish, and I would recommend SB&S in a heartbeat. Thank you

It took 14 months and many wrong blinds before we got the blinds done. Do not use this company. They sold us blinds that couldn't be made! It was jokes after jokes with these amateurs. And they offered me 114 quid off a 5k order! I would take them to court if i had the time and patience but I dont. Do not go with this company, the blinds are poor quality, the cassettes (pelmets) are shocking and look like they came from temu, its not wrong, they are made in China. We ordered all electric blinds. The wires stick out and were not joined on our 3 blind patio doors.

Surrey Blinds re-covered and reinstalled an external kitchen Dutch blind and lounge awning.From initial enquiry on 10th July to completion and reinstallation on 5th August, Tony Pankhurst and his team were a pleasure to deal with. From materials sample selection through onsite measurement, cleaning of hardware and refitting all efficient cheerful and very tidy. Price was per original quote and paid on completion.

Update to my previous review. The company has replied to my previous review on here with a complete fiction. How low can they go? I'm disgusted. I paid for and ordered my shutters a clear 10 weeks before they arrived at the shop - a fact accepted by the manager in an email to me a few days ago. I was quoted 5 weeks by the sales woman when I ordered them. However, as my blinds haven't arrived even now (also several weeks late) they won't install the shutters until 9th July when the whole order's arrived. That means the shutters are in fact now due to arrive with me 9 weeks later than the 5 weeks quoted - 14 weeks in total.

I had four Shutters fitted
Very good craftsmanship when fitted
Very respectful to the rooms were the Shutters fitted
Good explanation after the fitting
Shutters looks beautiful

It was stress free experience from when I made the order to the blinds being fitted but I thought five weeks for the blinds to be fitted seemed a long time to wait.

Great team. Responded really quickly to queries and couldn't have been more helpful in assisting us to choose our blinds. Very pleased with the result.

Overall very good, but took a while to get the order from overseas.

Excellent customer service all round from placing the order to the fitting. Extremely happy with the fitting service provided by Brad. Very friendly and professional with the work that was done. Would highly recommend using this company.

Really pleased with our new shutters, well made and look good quality. They were fitted in a day and he made sure we were pleased and explained everything regarding the operation of the shutters.

***UPDATE***The customer service was OK from start to finish as they kept mentioning or sending quotes for white colour which we have never asked for and now I am waiting for them to reply to my email saying 1 bedrooms shutters theyve installed are not what we asked for and NOT split tier so we cant open upper sash windows easily... Their installer Brad was meticulous in his workmanship.

Had the whole house fitted with shutters, they are lovely and well made. Fitter was very professional and even thou there was a slight problem with 2 of the shutters, fitter returned quickly to fix problem.
Only downside was the wait of 4 months for them to arrive but worth it.