Quick response, quick build as website promised. When it came in damaged, they rebuilt in 2 days. Great price. Local company.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Mehr ansehen
We were in a bad spot when our automation computer and backup completely failed at the same time. We reached out to super Logics and they were able to get us a computer that did everything we needed s... Mehr ansehen
Rich Constantini was a huge help with his knowledge in helping us choose the next PC to support our long-term manufacturing usage. The website was easy to navigate, and the PC selections were clearly... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.
Vom Unternehmen geschrieben
Kontaktinformationen
9 Mercer Road, 01760, Natick, Vereinigte Staaten
- 877-893-1660
- customerservice@superlogics.com
- www.superlogics.com
4,7
Hervorragend
750 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Responsiveness is lacking
Responsiveness is lacking; it is very hard to get in touch with someone for a quote. This has not been just one time but several. We reach out to existing sales members that we have worked with in the past. Last year we ended up purchasing from a different company! Also the week lead time for a n order acknowledgement is ridiculous!
9. Oktober 2023
Antwort von SuperLogics
Dear Sarah, thank you for taking the time to provide your feedback. It is invaluable to us, and we take it very seriously as it helps us identify areas for improvement. I want to extend my apologies for the delay in our email responses and the inconvenience it caused you. Thank you again, Matt M
This reply is from the sales person (Rich C) you are working with:
Dear Sarah,
I understand how essential timely communication is, and I deeply regret that I fell short of meeting your expectations in this regard. Your time is valuable, and I failed to respect that. I genuinely apologize for any frustration this may have caused.
I am committed to rectifying the issues and implementing measures to ensure more prompt responses in the future.
I greatly value your feedback and thank you for bringing this issue to our attention. Your review serves as a reminder of the importance of responsiveness in my communication, and it motivates me to make the necessary changes to meet and exceed your expectations.
I hope you will continue to do business with us in the future. If you have any further questions or concerns, please do not hesitate to reach out to me, and I will make every effort to assist you promptly.
Thank you for your understanding, and I appreciate the opportunity to improve my services based on your feedback.
Sincerely,
Rich Costantini
Our company can be demanding on…
Our company can be demanding on configuration and purchasing. Superlogics has always worked with us and exceeded our expectations.
16. Oktober 2023
The service was great
The service was great. They helped me upgrade our current computer.
3. Oktober 2023
Some issues
The PC looks good, hopefully it will be stable and last long. I gave four stars because of two issues:
1. There was neither my name nor phone number on the address label; the box was just left at the doors of the building. There was no way to understand who should be notified about the delivery;
2. I chose Ubuntu as an OS. A note came with the PC with a user and root passwords, but the root password was actually never set and, of course, did not work.
25. August 2023
Antwort von SuperLogics
Hi Dmitri, Thank you for taking the time to leave feedback for us.
1. My apologies for the missed name on the shipping label. We had a order entry oversight and missed that. We have taken internal corrective action to reduce the chances of that happening again. I'm glad the computer made it to you and apologize for the inconvenience that may have caused.
2. You are referring to a sheet that contains Linux login information that we include with every Linux build.
The root password on this paper is supposed to be the password for sudo or "superuser do," which is also technically root. It sounds like you assumed it to be a root user password which cannot be set up at launch and it's up to you to set up. But we met about it and could understand the confusion. We acted on this opportunity for improvement and updated our password sheet wording from root to sudo password so going forward there will be no misunderstanding.
Thank you again for the feedback and helping us improve our procedures and communications, Matt M
Fantastic Product!
Fantastic product.
Fantastic Customer Service.
The world needs more companies like SuperLogics!!
31. August 2023
You guys are always awesome
You guys are always awesome. Liam comes through for me all the time.
24. August 2023
Hassle-Free and Easy
Our purchasing process from start to finish was easy, well managed and hassle-free. The website is concise and very easy to navigate. Our Computer arrived in a very timely manner (EXACTLY) as we designed it. Thank You SuperLogics... we will definitely be working with you again.
13. August 2023
Very responsive and communicated clearly
18. August 2023
Considerate
The person who helped me was supper considerate and solved everything quickly.
It was a great experience and I hope to do business with SuperLogics again.
18. August 2023
Glenn and Rich with SuperLogics are…
Glenn and Rich with SuperLogics are FANTASTIC.
We placed an order for a few LCDS and wanted to set up payment with Purchase Order. Rich was an excellent resource, following up with the credit department around a holiday weekend. He made sure we did not feel forgotten about! When Glenn sent the invoice, he jumped in to assist me in making sure all of our tax exempt documents were loaded into the system and applied to our invoice.
I highly recommend SuperLogics, and will definitely be a returning customer thanks to Rich Constantini and Glenn Ritchie!
31. Juli 2023
The sales rep new exactly what I…
The sales rep new exactly what I needed. The information from the old unit was documented very well. A replacement was found and shipped quickly.
6. Juli 2023
Easy to do online and the confirmation
Easy to do online and the confirmation, shipping timing were excellent.
11. Juli 2023
Always good to deal with
23. Juni 2023
Exactly What i ordered
Exactly what i ordered and already preconfigured. No time wasted on my end with setup
17. Mai 2023
DIN rail mounted fanless 24vdc 1TB computer
helpful advice from technical support; equipment has a small footprint; software was installed at factory; multiple connection types are populated on the side of the DIN rail mounted 24vdc fanless 1TB +4TB system with UPS power supply; received the package of parts is safe condition.
28. April 2023
Responsive with order and delivery
4. Mai 2023
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