Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... Mehr ansehen

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... Mehr ansehen
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... Mehr ansehen
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... Mehr ansehen
Unternehmensdetails
- Bekleidungsgeschäft
- Herrenmodengeschäft
- Oberbekleidungsgeschäft
- Geschäft für Streetwear
- Damenmodengeschäft
Über Superdry - Edinburgh
Vom Unternehmen geschrieben
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktinformationen
14/22, Princes Mall, EH1 1BQ, Edinburgh, Vereinigtes Königreich
- 01315 583328
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The fact the shop will not order stuff…
The fact the shop will not order stuff online that is out of stock for customers is very dissapointing.
Disappointing state of jacket
Jacket covered in makeup and no option to get an exchange!
Staff in store were great when I returned it. Really apologetic and very helpful.
I purchased 3 ladies tops put one on…
I purchased 3 ladies tops put one on for the first time 2days ago then discovered there were two little holes on the front of one them.
I don’t stay near to a super dry shop nearest one is around 40 mins away so will need to rake it back next week. I called the shop a couple of times but as yet not been able to speak with anyone
Very poor service,
As a costumer of Superdry for many years,
I was really shocked about this shop not because of the quality about clothes,but the attitude of the customer service,5 staff members was chatting inside the counter at the time I was there no customers just me my wife and daughter,we spend £150 in 4 items, in the time we were there no one came to ask if we need any help,when we paid I told him thank you he his back on us and back to the chit chat laughing etc etc, we did feel complete ignored buy the stuff.
Exchange process and service very…
Exchange process and service e very good. Sizing is shockingly bad as I bought a 2xl for my some and it would not fit a wee boy! Am not in Edinburgh and unable to return to Abedeeen as no longer a store there is stuck with a no use to anyone nearly £60 purchase. If it’s 2xl make it so please!!! Please how do I exchange (again!!)
Good experience
Great experience, friendly helpful staff and good discounts available. Managed to exchange an item, without any issues.
Although would have been more convenient if St Andrews or Dundee store had been available.
Coat was excellent quality but was just…
Coat was excellent quality but was just too big. Excellent service when i returned it and my refund processed very quickly 😊
Arrived too late
I already phone the shop. Spoke to the very efficient and professional staff. I am afraid your website wrong advertise. As I ordered dress on Friday. Came to pick up the dress on Monday as dress according to the website was supposed to arrive on Sunday. Staff kindly explained to me deliveries never arrive on Sunday. It wasn't there on Monday either. As I needed that dress for Tuesday it was way too late when it arrived in the afternoon as I needed it for Tuesday lunch.
Verwendet eventuell KI als AntworthilfeMehr lesen
Outlet retailer was very helpful
Outlet retailer was very helpful. Home delivery sorted and package delivered before expected date. Unfortunately this meant I was away at the time so product was left on doorstep. Would have been better dropped with a neighbour considering value and Superdry logo on outside of the package. Not the stores fault I know but this is the overall experience. Would still use the service just prefer to be at home to receive the goods.

Antwort von Superdry - Edinburgh
Quick service, fabulous hoodie
Quick and seamless delivery (to store), website easy to use, and the hoodie itself is fabulous.

Antwort von Superdry - Edinburgh
2 in 1 pea coat
Good staff in the Edinburgh store. Originally bought the XL two in one pea coat. Having tried it at home I felt maybe it would be better in a bigger size. Called the store direct and a staff member looked a 2 XL out from the shop floor and kept it aside. Much better fit. I am usually a large so this is very small made! Very good quality stylish coat 👍
Lots of great quality products and…
Lots of great quality products and choice. Fit is excellent and staff were very helpful.
10/10
the cashier charged my phone for me while I was shopping in the store. Amazing! amazing! I wanted to buy everything. Such a wide selection and they’re all gorgeous

Antwort von Superdry - Edinburgh
I got a discount because they accept…
I got a discount because they accept bluelight card
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







