Terrible experience with this company For starters the start day of the job, we had a no show with no contact from the company, I had to chase it up myself, the follow up day arranged, anothe... Mehr ansehen
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Das sagen Bewerter
Don't trust this company. It's been a year since Supaglazing, Strood, damaged our carpet on fitting double glazing. It took 3 months for them to provide insurance details of the installer, 7 months to... Mehr ansehen
They appear to have done a runner and folded. It was really nice of them to take a £2000 deposit for a job for me with clearly no intent of even starting. Main phones to answer , mobiles disconnected... Mehr ansehen
More than pleased with the work Asa and his colleague carried out in our apartment. Despite there being some confusion at the start regarding the need for scaffolding, we finally got there and SupaGla... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
SupaGlazing started as a family business in 1981, which has expanded tremendously over the last 37 years. The reason for this is the high quality products supplied together with good quick service and ethical trading – our customers don’t have to wait weeks and weeks for their windows etc. We are well known for our speedy delivery usually 2 – 3 weeks from a firm order. Our factory is situated at Strood and customers are welcome to visit and look around. We also have 3 showrooms situated around Kent.
Kontaktinformationen
Unit 5 Deacon Trading Centre, Knight Rd.,, ME2 2AU, Strood, Vereinigtes Königreich
- 01634 727406
- enquires@supaglazing.com
- www.supaglazing.com
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Fitter very nice
Fitter very nice , but information not passed on to him regarding removal of blinds.This had been agreed with myself ( Mrs Allen )and your company director .Both the fitter and his assistant were polite and helpful, they did take blinds down but they were not refitted on completion of the job, also as the new roof is higher I thought there would have been a finishing strip of white PVC would of been fitted to the inside wall.
Great all round service
Competent, knowledgeable salesman, painstaking surveyor, excellent and professional fitting and a reasonable all-inclusive price. No quibbles just great service.
Good service, good windows, good price, what more do you need.
We are a property management company in the Dartford area from which we arrange many replacement windows and doors for our clients. We have used SupaGlazing for many years and use them on an almost monthly basis. To date we have found SupaGlazing to be efficient, reliable and trustworthy. We find that their windows and doors to be of good qualty with their prices being fair.
We do not hesitate in recommending SupaGlazing and give them 5 stars.
Supaglazing Windows
I used Supaglazing 18 years ago to install a Kitchen window. They did a fantastic job so I decided use them again to install a Bedroom & Bathroom window. 2 friendly fitters arrived & fitted the windows.
I am really pleased with the product & the installation & I would highly recommend Supaglazing if you’re thinking of having new windows installed.
I will be using them again when we have 2 Patio doors changed.
We had our windows & doors installed by…
We had our windows & doors installed by SupaGlazing Strood. From the rep to install it was perfect service. Fast efficient service. This was in 2014 I called them back 4 years later to a little problem. They were there in no time sorting it. I can’t fault them at all. My parents had a conservatory fitted by them also. Superb service. You get my vote 100%. Mandy Miles
Excellent service,warm and friendly…
Excellent service,warm and friendly fitters,
Prompt time keeping, very professional,
Clean and tidy. ⭐⭐⭐⭐⭐
My advice? AVOID!
If I had to describe this company in one word..."Toxic". My experience was truly awful which lead to Fensa having to step in to resolve matters. I almost needed to get the police involved (for the record, once installed, they cannot come and remove your windows and doors - despite any threats they may throw at you) along with legal representation. The Director was incredibly rude to me and I felt her bad attitude was the culture within company. They would not acknowledge the poor service I received and when things have gone wrong they simply cited their terms and conditions to me, were generally unhelpful, aggressive and deliberately awkward at every opportunity. I was left feeling their one and only priority was collection of monies regardless of anything else. They were not at all interested in providing a positive customer experience which was a shame. My advice is to steer well clear and if you do decide to engage with them, withhold payment until you are completely satisfied with their work. YOU HAVE BEEN WARNED!
Fast, efficient, no-nonsense service, excellent quality and great price
Fast, efficient, no-nonsense service, excellent quality and great price.
Very good done the work in one day
Very good done the work in one day. good communication between office staff. everything on time as they said very happy
porch
An excelnt company. This was our 5th time over a period of 18 years that we asked of their service. Good prices and good products.
Happy to recommend supaglazing.
New front door
The instalation guys removed the old double glazed door in short time with minimum noise, then they installed the new composite door with colour of my choice.
Very pleased overall, looks very nice from outside, and the interior aspect looks better than my previous door,
Any mess made was cleared away.
Good work and good price!
We have used Supaglazing on our last 4…
We have used Supaglazing on our last 4 houses over more than 10 years, and have always been very happy with the results. We have already been recommending your company to relatives and friends without any hesitation. The standard of work and quality of the units is second to none, the installers are very professional and ultra hard working, and very importantly the after sales service is way above standard. Any problems are attended to extremely quickly, and we know that we are getting a high quality product with an exceptional after sale service.
Definitely a company that can be relied on in our opinion.
Once again thank you Supaglazing !
Always used Supaglazing.
Have used Supaglazing for all my windows and doors in every house I've owned... wouldn't go anywhere else. Even though we hit a minor problem with the porch.. they were quick to sort it out and very courteous.
Good price and service
Good price and service, friendly staff. Even the fitters leave it in a good state at the end of the work. Repeat customer, I recommend them to anyone and everyone
Supaglazing recently fitted 2 Doors to…
Supaglazing recently fitted 2 Doors to one of my properties, they arrived on time, were efficient, polite and friendly, they checked all aspects of the fitted doors, ensuring they open and closed smoothly, and that the locks worked - I was, and am, very happy with the result - and will definitely call on Superglazing, for my next project
The Supaglazing process is quite smooth…
The Supaglazing process is quite smooth but CAN have some small hiccups.
To be fair, the lad who drilled the wall to secure the framework (for the glasswork) didn't realise the particular wall he was drilling into was 'single-skin' and 'broke out' when his drill-bit when through. It has since been repaired perfectly.
Another question is whether the 'roof should be flat' or slightly inclined - there is room for this.
The 'slab'/outside brickwork, having been dug-out and built-up is itself fine but water does pool around the perimeter (as opposed to running away). Not a problem as yet but would have preferred it to 'run-away'.
All lads/guys presentable, sociable/pleasant enough.
Finished product seems absolutely fine - pleased!
Work carried out quickly and well
Work carried out quickly and well, and both fitters were friendly and very helpful. Cleaned up well after the work carried out. Very happy with the result and standard of the product. Have used Superglazing in the past, and would definitely use again in the future. Would recommend them to anyone
Had French doors installed
Had French doors installed, they have done an excellent job. Definitely can recommend supaglazing
Terrible after sales service!
SUPAGLAZING WHY IS IT UNTRUE???
I have used Supaglazing for the last 17 years without a problem until now.
I had 4 replacement windows fitted to the front of my property at the beginning of April.
Fitters did a great job apart from dislodging some spardash from around 3 of the windows which I understand happens.
It has now been 7 weeks and dispite several phone calls and emails no one from Supaglazing has arrived to repair the damage as promised.
They are now not returning my calls or emails and I have paid out for another contractor to repair the damaged.
I will be sending the bill to Supaglazing but Im not holding my breath!
Terrible after sale service,one guy was rude to my wife on the phone and then put the phone down!
I will never use this company again!
Supaglazing you do make my smile !! So you have been to repair the spardash have you? No you havent and the windows were installed on 31st March! So how can you call the review exaggerated and slanderous?
BRILLIANT CUSTOMER SERVICE
I had a slight problem with a working part on one of my windows, which worried me.
But I should not have worried at all.
Mrs Jones, a lovely lady from Supaglazing rang me, and sorted the problem within minutes.
From that moment, I had a engineer arranged by Emma, and the engineer Big Steve came and fixed the problem,
That's what you call customer service, the best there is.
Well done to Supaglazing, fantastic, of course people worry when things go wrong, but with this company, don't worry, they were great.
Thank you Mrs Jones, thank you Emma, and thank you Big Steve.
Mr / Mrs S Baran
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